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“Can not get credit” 1 of 5 stars
Review of Rijckendael Hotel

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Rijckendael Hotel
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Rijckendael Hotel
Luitberg 1 | Jozef Van Elewyckstraat 35, Strombeek-Bever 1853, Belgium   |  
Hotel amenities
Ranked #1 of 2 hotels in Strombeek-Bever
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Can not get credit”
1 of 5 stars Reviewed August 4, 2003

I stayed 3 weeks at the ALFA Rijckendael Hotel in Brussels. Rates are okay. Rooms do not have A/C.I did not catch an error on the hotel bill when I checked out on July 5,2003, but when I got back to the States and was turning in my expense report, I noticed I had been double billed on two separate occasions for laundry service and the bar tab. (234.02 Euro).I started requesting credit for this error on Monday, July 8. I have sent numerous faxes, made many phone calls, and sent bundles of emails. To date (August 5, 2003) this situation has not been resolved and the charges still are mine to be paid.Finally, my family was calling from the States at approximately 5:00 - 5:30 a.m. each morning. Seldom ever did they get an answer. The phone would ring and ring but no one would answer. This happened every day during the first week of my stay. After my wife complained to an afternoon attendant this got some better but still had problems receiving calls.

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first

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Additional Information about Rijckendael Hotel

Address: Luitberg 1 | Jozef Van Elewyckstraat 35, Strombeek-Bever 1853, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Strombeek-Bever
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 2 hotels in Strombeek-Bever
Price Range (Based on Average Rates): $
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