Our Mercure Hotel experience pretty much ruined our view of Germany. After getting off our flight we asked a taxi to take us to the hotel, he had no idea where it was and told us to take a bus - great start for a supposed airport hotel. The first bus driver we asked told us to hop in, charged us 10 euros and stopped at a bus stop about 15 mins away and said walk straight. We walked until it started getting dark, and after passing several more bus stops really started to get worried.
We decided to ask at a roadside tavern, and after showing an incredibly rude German woman the hotel address she told us no taxis go there. After much huffing and sighing she ended up calling the hotel who sent the shuttle bus for us, but charged us 25 euro.
Due to all the stuff-around by the time we finally arrived at the hotel, we were told the bistro had closed for the night and nothing else around was open so we would have to wait until breakfast for food.
Seeing as it was a stopover in Munich and we had to be back at the airport at 6am and were going to miss breakfast anyway, we were hungry and not impressed. We asked for a 5:30am wake up call and for the airport shuttle to be booked. Not having much faith in the receptionist's customer service skills, we set our own alarm anyway. Lucky we did, as the offered wake-up call never came.
This was our first Germany experience, and we are sorry that our view of the country and people was not favourable. We found the people rude and unhelpful and the airport and its surroundings not very traveller friendly.
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