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“run down, much better three years ago” 2 of 5 stars
Review of Residhome Privilege Le Carre D'Or

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Residhome Privilege Le Carre D'Or
3.0 of 5 Condominium   |   131 Impasse du Mandement, 01280 Prevessin, France   |  
Hotel amenities
Cleveland area, OH
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
35 helpful votes 35 helpful votes
“run down, much better three years ago”
2 of 5 stars Reviewed August 4, 2012

Our family of 5 (three children 10 to 17) stayed at Residhome Le Carre D'Or in Prevessin three years ago, before boarding our flight back to the States. Suite was new, and we were pleasantly impressed with the type of lodging.
We stayed again this summer, on August 1st, and were assigned a different suite in a different building (B). Unfortunately both building and suite weren't what we remembered and expected, as suite was run-down and overall cleanliness was poor. The suite assigned was on the second floor, which can be reached only by stairs (no elevator). I usually don't mind climbing stairs, unless I'm carrying heavy luggage - which is likely at a lodging located close to an international airport.
This was a 2-level suite, with kitchenette, dining table, sofa bed and bathroom on the 1st floor, and 2 bedrooms + bathroom on the 2nd floor. The minute we walked into the suite we were 'hit' by the smell of sewer, heavier on the 1st floor to the point that we avoided using the 1st floor bathroom and then squeezed the 5 of us for the night into the two bedrooms on the 2nd floor. I immediately noticed the run-down status of the suite, the smell, the dirty walls and doors, and therefore I went back to the reception office to ask for a better arrangement. Unfortunately the gentleman at reception wasn't willing to accommodate my requests at all, and we had to stay at the assigned suite.
I recommended this Residence 3 years ago, but I will NOT recommended it now. Lack of cleanliness and poor reception always drive me off, and we will not go back to this lodging.
If you don't mind either, I guess this Residhome can be a budget-friendly choice when in the area. Otherwise, I suggest you look somewhere else.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 reviews from our community

Traveler rating
    8
    13
    11
    4
    3
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16
7
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12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Herts, England
Top Contributor
64 reviews 64 reviews
45 hotel reviews
Reviews in 47 cities Reviews in 47 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed July 17, 2012 via mobile

We stayed here one night as the hotel we had booked had a problem so they paid for us to stay here.
Reception was frosty, We arrived at 9.55pm and reception was about to close......
In the morning we left our keys in the key night deposit as there was no one in reception and later got a call demanding we bring back our keys as we had left without leaving them.
The room was a bit basic (probably more by design) but facilities were good, wifi in the room, two tvs, kitchenette (which we didn't use). The residence has more of a 'holiday appartment' feel to it than 'hotel'.
Nothing wrong with the accommodation, just don't be fooled by the name.

Stayed July 2012, traveled with family
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UK
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 27, 2012

Great hotel near Geneva. It is on the French side near the border. Located conveniently for CERN it is not ideal if you do not have a car or want to stay in Geneva itself. Good value, nice big apartments, free internet that actually worked. Relaxed atmosphere, friendly and helpful staff. I would certainly recommend and stay again.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi
Top Contributor
114 reviews 114 reviews
104 hotel reviews
Reviews in 77 cities Reviews in 77 cities
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed January 2, 2012

We wanted somewhere convenient near to Geneva airport before setting off on a skiing holiday & this place is a real gem. Quite difficult to find but once there it has everything you need & we loved the fact that it was so peaceful. Very close to large supermarkets so we could stock up with food for our trip or even eat in the room. The price was really good (only around 70 euros by booking well in advance directly with the hotel). For that we got a room for 4 with bedroom, bathroom & separate toilet, lounge with comfortable sofa bed & flat screen tv, kitchen (really well equipped) and small dining area. The standard of everything was excellent - spotlessly clean & well maintained & with small touches like chocolates on the pillow & slippers for everyone - what a bargain! Check-in staff friendly & helpful. Left early so didn't take breakfast. Would definitely stay there again. You get so much more for your money at this hotel - really excellent.

Room Tip: Oue room was on the first floor but there is a lift. All the rooms we saw were great - if you can, g...
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paris
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 3, 2011

this place is very well organized, clean and modern. Everything works. It is a it away from things but with a car, it's perfect. It is quiet and well managed !

Room Tip: all good. The building are small with jsut two floors and I do not think all the rooms are fine.
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  • Stayed October 2011, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpainGermany
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 11, 2010

I booked several hotel rooms for my colleagues in this hotel from March 1st to 3rd. The outcome was quite disastrous, but not because of the hotel, which my colleagues described as nice, quiet and near Palexpo, where the Geneva Motorshow took place. Actually they would love to return to the hotel, was it not for the chaotic conditions at the reception. When they arrived, they were told that there was no booking for them, although my colleagues were able to produce the booking confirmation. They had to insist several times before the reception clerk started to look seriously for the reservation - and found it. Two of my colleagues had a prepaid booking. This was not accepted. They had to pay again to get the room keys. I have been in touch with the hotel ever since to claim the reimbursement of this unjustified charge. They keep telling me that they have not yet had time to check that.

While waiting for their room keys, my colleagues saw a guest returning from his room stating that it was already occupied. The next day the overbooking became worse. Several guests were waiting at reception to be relocated because of the non-availability of their rooms. One of my colleagues was sent to a rather bad hotel a 45 minutes drive away.

Such mismanagement and the complete lack of customer service are a real pity seeing that the hotel would be a real gem otherwise due to its briliant location close to Palexpo.

  • Stayed March 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residhome Privilege Le Carre D'Or

Address: 131 Impasse du Mandement, 01280 Prevessin, France
Location: France > Rhone-Alpes > Ain > Prevessin
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Prevessin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residhome Privilege Le Carre D'Or 3*
Number of rooms: 138
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