The owner, Nicole de Merteuil, is a "character" - which means that the hotel has some distinct oddities - like a reception desk that is only staffed for four hours a day (they give you a code to get in at other times); that breakfast may be accompanied by quiet recorded lute music; that you will find a warning message in your bathroom that the hot water may take several minutes to run warm in this charming but faded old building; and that the restaurant that is advertised on the outside does not serve lunch or dinner. It also seems to mean that one's experience of the place depends on what Madame's mood happens to be. In the two days that we were there she was generally charming, but also showed a frosty side. The hotel's website - with the tell-tale URL ilovechablis.com - actually describes it as a guest house, and that is probably more accurate than "hotel", despite its size. This is fine if you want to be treated as the house guest of a quirky host, but we never felt really comfortable here.
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