My wife and I spent 10 days here for our honeymoon in October 2010, so things may have changed since.
To be short - very beautiful place and nice staff, though it must be pointed out that since this was out of season, we were the only guests for 7 out of 10 days...
It's far from the best standard we've experienced, despite having the suite. Room was clean, beds were OK, furniture had a cheap feel to it. With so many great antiquities available in France, the least they could do was to spend some money on that instead of going to IKEA and pick up some "rustique" looking awfulness.
As a foodie, the kitchen turned out to be very disappointing. Traditional French cuisine can be amazing, but this wasn't. The meat and sauces were decent, but something you could easily cook yourself at home.
But what was the biggest disappointment was the fact that *every single main course* was served with the same cooked-to-death carrot, so bland and mushy you could puree it with your knife. Accompanied by a few soggy pieces of zucchini.
The only dish we really enjoyed was the foie gras starter, which was rather excellent.
Furthermore, the room had no fridge, nor a bottle opener. Rather odd considering the location at the heart of Bordeaux...
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