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“Charming place - Not so charming other things” 3 of 5 stars
Review of Chateau Isabeau de Naujan

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Chateau Isabeau de Naujan
Domaine de Naujan, 33420 Saint-Vincent-de-Pertignas, France   |  
Hotel amenities
Stavanger, Norway
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Charming place - Not so charming other things”
3 of 5 stars Reviewed May 27, 2011

My wife and I spent 10 days here for our honeymoon in October 2010, so things may have changed since.

To be short - very beautiful place and nice staff, though it must be pointed out that since this was out of season, we were the only guests for 7 out of 10 days...

It's far from the best standard we've experienced, despite having the suite. Room was clean, beds were OK, furniture had a cheap feel to it. With so many great antiquities available in France, the least they could do was to spend some money on that instead of going to IKEA and pick up some "rustique" looking awfulness.

As a foodie, the kitchen turned out to be very disappointing. Traditional French cuisine can be amazing, but this wasn't. The meat and sauces were decent, but something you could easily cook yourself at home.

But what was the biggest disappointment was the fact that *every single main course* was served with the same cooked-to-death carrot, so bland and mushy you could puree it with your knife. Accompanied by a few soggy pieces of zucchini.

The only dish we really enjoyed was the foie gras starter, which was rather excellent.

Furthermore, the room had no fridge, nor a bottle opener. Rather odd considering the location at the heart of Bordeaux...

  • Stayed October 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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35 people have reviewed this hotel

Traveler rating
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    4
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5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Brighton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 9, 2011

If you are hooked on France, like tranquillity, beautiful scenery and excellent food check it out. Salvo the chef combines considerable culinary talent and imagination and the dinner that I enjoyed last week was wonderful. Although I did not stay at the hotel on this occasion I am sure that the accommodation would be every bit as good as the food. The owners, Hanane, Frédéric and Feinn, are kind and hospitable too.
Avril Jackson, West Wickham, Kent, England.

  • Stayed March 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 1, 2010

We only used the restaurant for a special family dinner, but it was a wonderful night. We were warmly welcomed and well fed with great food and fantastic wine. Service was a little slow initially, but that's because the one man appears to be maitre d', waiter, sommelier and general manager. However it was delivered with a smile and warmth, so all was forgiven, we relaxed and had a lovely meal enjoyed by all. (The location itself is of course simply beautiful.)

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davetm
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed July 28, 2008

The hotel is more of a tired B&B (broken furniture, no manned reception desk, no bar, no room service etc.) but at an expensive hotel price. It is not worth the money.

Sadly the rooms were very tired, and the lack of service and basic facilities left us very disappointed, we would not go back.

If you're looking to stay in a Chateau this is not the place for you.

We tried to complain about the room (there was a cracked table, mould in the shower, a missig light) but there was no one on reception. The restaurant staff tried to help but were unable. Even though we had opted for a refurbished room it was still very poor.

Our booking confirmation stated that braodband was provided free but when we asked for this they insisted that their policy had changed and it was now circa 10 euors a day. After 15 minutes they finally gave it to us at no cost but they were very agressive in the process.

We asked for a reduction in the rate but they then threatened to call the police if we didn't pay in full even though they didn't provide the facillities that you would expect from a hotel.

Avoid at all costs. There are some fantastic small B&B's at half the price. If you want the true chateau experience then it's worth paying the extra but don't go for this as you will be disappointed.

  • Disliked — Rude and agressive staff
  • Stayed July 2008, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Chateau Isabeau de Naujan

Address: Domaine de Naujan, 33420 Saint-Vincent-de-Pertignas, France
Location: France > Aquitaine > Gironde > Saint-Vincent-de-Pertignas
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Saint-Vincent-de-Pertignas
Price Range (Based on Average Rates): $$
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