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“wonderful hotel” 5 of 5 stars
Review of Hotel Los Gigantes

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Hotel Los Gigantes
4.0 of 5 Hotel   |   Flor de Pascua, 38683 Acantilado de los Gigantes, Tenerife, Spain   |  
Hotel amenities
Henley in Arden, United Kingdom
1 review
6 helpful votes 6 helpful votes
“wonderful hotel”
5 of 5 stars Reviewed March 20, 2013

we have just returned from a 4 day break in the Los Gigantes Hotel after coming off cruise. The hotel is lovely & very spacious we had a great room overlooking the sea. The staff are very helpful and polite, the restaurant manager thanked us for coming and shook our hands and kissed me - so very nice and genuine. The food was superb with an excellent choice The Thomson reps were lovely and the evening entertainment was good especially the reps who sang. The location of this hotel is good with good walks ( although a little bit steep) We would certainly recommend this hotel to friends & family. Thank you Thomson

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lincoln
1 review
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 20, 2013

Just had a week at Los Gigantes hotel, great location and scenery. Hotel appears fresh and clean but two days in struck down by the dreaded 'lurgie', had no idea of its previous history but soon learnt from other guests that is was going through the hotel like wild fire. If we had read tripadvisor first and seen the reviews regarding this problem we would not have risked a visit there, which is a shame it is a nice location. The staff and Thomsons are aware of these problems so please try and do something about it.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neath
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 19, 2013

We found the hotel excellent possibly for 51 weeks of the year ,despite me getting the dreaded BUG.Our big problem was the annual Carnival. And no we are not kill joys but because our room faced the road the noise from the music of the event (less than 100 yards away) kept us awake despite being provided with earplugs.The first night's music went on till midnight.......ok ish ,the second night the music continued till 3 am not so ok ish and the third night it went on till quarter to 6!! Definately not acceptable as the noise was like having a rock concert in your garden .Very loud throbbing beats ,anfd screamy singing and announcements! because of this sleep deprivation we insisted that we be moved to another hotel as the carnival was to contiue for the remainder of our stay at Los Gigantes. I gather that we were not the only guests who asked to be moved ,people who had occupied the rooms facing the road,the guests with sea facing rooms were not affected. To be fair to theThomson rep thankfully she managed to get us an alternative hotel but in a resort many miles away, this was because many other guests had already been transferred because of the noise.Now we know this Carnival noise was not the fault of the Hotel or Thomson but we feel most strongly that we should have been advised that there would be this problem with certain rooms as the carnival is an annual event. We asked for compensation for the inconvenience and distress caused. Thomson refused saying the carnival and room allocation was not their responsibilty.They would not even pay the £50 pound management fee for changing hotels nor the taxi fare of £30 . However we were grateful to the rep for the transfer.In other respects we found the hotel staff very helpful and friendly.
Our advice to you is to Check the date of the Carnival and room allocation before you book your stay here!

Room Tip: Choose a sea facing room.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cullompton, United Kingdom
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 18, 2013

We stayed in this hotel over the half term period. We could not fault the staff, our room, food or the hotel. We observed and listened to a lot of "returners" and they do not seem to realise that life does move on and that things cannot stay the same forever. At some times we were embarrassed to say we were "English" as a lot of them never stopped moaning - if they don't like it then why bother coming back!! We enjoyed it so much that we have booked the same week again next year!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 18, 2013

My wife and I chose to return to Los Gigantos to celebrate our Pearl Anniversary, having some fifteen months ago enjoyed the hotel when it was Thomson Gold standard. I had requested rooms over looking the harbour, mountains and town and was delighted that the hotel had been able to accommodate our wishes. Since our last visit the hotel had undergone a partial refurbishment and our room reflected that, it was modern and tastefully decorated a pleasant place to stay in. This was just as well, as we were about to spend a lot more time in it during our seven night stay than we would have anticipated or liked. The pool area, bar and restaurant, all had had money spent on them and superficially it looked good. Closer inspection however revealed the make over to have been poorly executed with some real quality of finish issues. Basically it’s been done in a rush, to a very tight budget and it’s apparent a lot of compromises needed to be made as the money and time allocated for the refurbishment ran out.

On our fourth night my wife developed violent sickness and diarrhoea, followed shortly after by me, neither of us was able to shake this off during the remainder of our holiday. I have not been so ill in a very long time and in fact it is only four days after returning to the UK that the symptoms are beginning to fade away. Were we just unlucky, sadly no, there were many others just like us who handed in their sickness report forms to the Thomson rep.

If you read other reviews you will find this is an ongoing problem and nothing new, it needs resolving urgently and quickly before someone with a weaker constitution than me suffers badly. Thomson’s have a duty to step in and sort this out with the hotel owners management straight away or stop sending people there.

If they are short on ideas about what to do, here’s one for free, replace all dirty glasses and cups in the bedroom on a daily basis with fresh clean crockery, rather than is the current practice of the maid cleaning dirty crockery in the room and drying with a towel which is then, no doubt, used in the next room to do the same.

I will remember my first visit to this hotel with fondness unfortunately this second visit will just remind me never to go there again

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 17, 2013 via mobile

We have just returned from our three week holiday at the Los Gigantes Hotel. We have visited this hotel more than twenty times in the last thirteen years. We have now decided to say enough is enough and will NOT be returning. The bug has been around for four years but during this last visit it was rampant. Everyone we spoke to including strangers had been affected. We estimated over 50% of the guests were affected during their stay and some friends of ours had it twice. Each year we meet up with many of the same people and none of them will be returning until this hygiene problem is sorted. I'm afraid that Thomsons and the hotel management are burying their heads in the sand. The quality of the food had deteriated since our last visit in December. I agree with a recent reviewer. Despite being one of the first in the restaurant when it opened the food was mostly only warm. We had to put our food in the provided microwave each night.
There was a complete lack of fresh vegetables. Most of the time they were covered in sauces. Perhaps this is to suit our continental guests who are now visiting. The British have kept this hotel going for the last fifty years.
However I feel they are no longer going to return. We do like the new look and the location cannot be bettered.
We are really sad not to be returning but enough is enough.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 16, 2013

Stayed at Los Gigantes Hotel for one week from 7th to 14th March. My husband came down with a stomach bug and was in a great deal of pain from stomach cramps followed by sickness and diarrhoea. I asked reception to give the bathroom an extra clean as I didnt want to catch the bug. The cleaner came and did the cleaning. I asked her to leave me some disinfectant so I could keep going over the bathroom each time my husband used it but was told they couldnt leave cleaning products because of health and safety. I asked reception if anyone else in the hotel had the tummy bug and was told 'no'. I spoke with Sarah the rep the following morning and she confirmed there was a lot of people staying in the hotel with the bug as well as people living in the town of Los Gigantes. The day after I reported the bug the cleaner did not come to the bedroom at all to clean up. I agree with an earlier review, the tables in the restaurant were not cleaned down when vacated and unused cutlery was left on the table and left for the next people to use. The food was buffet style and left out for long periods of time. We had one or two meals that were just warm and not very hot. The veg was sometimes really hard and no real variety. In fact the food was quite boring. We were served wine one night and it had obviously gone off as smelt musty and tasted awful. The hotel is in a lovely position. Breathtaking views and very modern and clean. Bedrooms spacious. Two pools. The main pool is described as 'heated' but is icy cold. The rep told me she had received various complaints and had reported the problem but nothing was done. I enjoy swimming but was unable to go into the pool. Not many people using the pool. The elderly people staying in the hotel did not go anywhere near the pool and no wonder, it could cause a heart attack it was that cold. Los Gigantes is a lovely place. Plenty of bars, shops and cafes. The food sold throughout the town is mostly the same, fries, pizzas, salads, burgers etc. We did find a couple of lovely restaurants. We were booked in for full board but ate out some of the time due to the food being not too good in the hotel. Would go back again like a shot but have heard various reports about the hotel having had this tummy bug around for a long time. We were only there for 7 days but lost 2 days due to illness. We were told that it is due to sewage going into the sea but whether this is true, I dont know. There is obviously a serious problem which would deter us from returning unless the problem was rectified.

Room Tip: Ask for a sea view
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Los Gigantes

Address: Flor de Pascua, 38683 Acantilado de los Gigantes, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Acantilado de los Gigantes
Amenities:
Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 hotels in Acantilado de los Gigantes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Los Gigantes 4*
Reservation Options:
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Also Known As:
Los Gigantes Acantilado De
Los Gigantes Hotel Tenerife
Hotel Los Gigantes Tenerife, Spain

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