My wife and I chose to return to Los Gigantos to celebrate our Pearl Anniversary, having some fifteen months ago enjoyed the hotel when it was Thomson Gold standard. I had requested rooms over looking the harbour, mountains and town and was delighted that the hotel had been able to accommodate our wishes. Since our last visit the hotel had undergone a partial refurbishment and our room reflected that, it was modern and tastefully decorated a pleasant place to stay in. This was just as well, as we were about to spend a lot more time in it during our seven night stay than we would have anticipated or liked. The pool area, bar and restaurant, all had had money spent on them and superficially it looked good. Closer inspection however revealed the make over to have been poorly executed with some real quality of finish issues. Basically it’s been done in a rush, to a very tight budget and it’s apparent a lot of compromises needed to be made as the money and time allocated for the refurbishment ran out.
On our fourth night my wife developed violent sickness and diarrhoea, followed shortly after by me, neither of us was able to shake this off during the remainder of our holiday. I have not been so ill in a very long time and in fact it is only four days after returning to the UK that the symptoms are beginning to fade away. Were we just unlucky, sadly no, there were many others just like us who handed in their sickness report forms to the Thomson rep.
If you read other reviews you will find this is an ongoing problem and nothing new, it needs resolving urgently and quickly before someone with a weaker constitution than me suffers badly. Thomson’s have a duty to step in and sort this out with the hotel owners management straight away or stop sending people there.
If they are short on ideas about what to do, here’s one for free, replace all dirty glasses and cups in the bedroom on a daily basis with fresh clean crockery, rather than is the current practice of the maid cleaning dirty crockery in the room and drying with a towel which is then, no doubt, used in the next room to do the same.
I will remember my first visit to this hotel with fondness unfortunately this second visit will just remind me never to go there again
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- Also Known As:
- Los Gigantes Acantilado De
- Los Gigantes Hotel Tenerife
- Hotel Los Gigantes Tenerife, Spain