We recently returned from 10 days at Hotel Los Gigantes. This was our second visit to the area but our first to this hotel. Last year we stayed at the Barcelo Santiago and if we were going to compare the two then, with the exception of location, the Barcelo wins hands down. There were good points about Hotel LG including the large bright comfortable bedroom and the very pleasant outdoor dining terrace but regrettably the rest of the hotel did not quite make the grade and personally was not our cup of tea. Actually "cup of tea" adequately sums up the hotel. Whilst we are English and enjoy the company of fellow Brits we do not actually want to spend our holiday in a place so "British" that we may just as well have gone to Eastbourne. This is one advantage of the Barcelo where there are many British guests, a good few returning, but also other nationalities, varying ages, including Spanish, French, Italian, German and Polish to give a lovely cosmopolitan feel and also ensuring the food choices and flavours were so much more interesting and tasty! The food at LG was plentiful with good choice but too be honest quite bland. At the Barcelo, and indeed at other Spanish hotels we have stayed, there has always been so much more on offer such as various local dishes each day including local cheeses, salamis, and paellas most nights and not just as a special treat. It seemed that any spice or flavours had deliberately been extracted to meet what the hotel obviously thinks is pandering to the "British taste buds". If you are going to put on a curry then please put some curry in it! A personal view of course. We also did not like the restaurant managers daily ritual of fawning over the female guests and insisting on shaking hands with the men. Whilst the many returning guests clearly loved this it just seemed to us so contrived and to be frank rather slimy. Also very few guests availed themselves of the hand gels at the restaurant entrance and with all the kissing going on this just seemed a fail safe way of ensuring the spread of germs and the dreaded noro virus. Whilst there we heard of a few people who had succumbed to this unpleasant virus and I myself spent 2 days suffering with a severe upset stomach and cramps. We have holidayed in Spain many times and never had any illness before so it does make you wonder. We hadn't seen the hotel before its refurb and initially were impressed and wowed by the bright contemporary design which did give spectacular views particularly from the public areas and our seaview room. However, it just doesn't really work. When on holiday we like to sit at a nice hotel bar before dinner but at LG this just wasn't possible. Rows of strange uncomfortable seats lined up for mediocre after dinner entertainment was all that was available and whilst there is a bar it is basically a drinks station for the hardworking waiters to service the guests. There is a terrace and a large lounge with big comfortable sofas but again it doesn't really tick the right boxes... we love contemporary but this place needs colour!! We gave up on this quite early on and enjoyed very pleasent pre and post dinner drinks and coffee at TJ's Bar just outside the hotel. We can't recommend TJ's highly enough! Well done Paul for running your bar so well, great music, great service and great coffee! Back at the LG there is also a strange floor between the main floors and the reception level that with the exceptional of a snooker table doesn't actually seem to serve any purpose. This really doesn't help with the general ambience of the place. The two pool areas are ok. Again this is where the Barcelo wins hands down. It's pools are so much more attractive and the pool bar positively lovely. The Hotel LG pool bar just doesn't work, it's grey and uninspiring although we did love the hanging chairs which were very relaxing! Despite these we found that after 2-3 days we needed to get away and find what we considered to be more eclectic company in more attractive surroundings. We settled on the Oasis public Lido 5 mins walk away which with a pool, lawns, sunbeds, a restaurant, bar, and very welcoming staff was a beautiful place to relax and enjoy the magnificent scenery. Yes we paid 4Euros each per day but well worth it to escape!! Indeed the village of Los Gigantes is a lovely lovely place and somewhere we will definitely be returning to in the future for some lovely winter sunshine which we experienced throughout our stay. However this will not be at the Hotel LG. To be honest if the owners (Stll) don't liven things up they are going to find that once the ageing demographic (to put it politely) of its British guests "move on" they will be left high and dry.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.