This resort was great, so great that my wife and I would nit-pick and labeled some of the issues #paradiseproblems for those of you that speak Twitter.
We (wife and 2 girls ages 6&2) stayed for 1 week in July. It was awesome, we will be back. My parents also stayed in their own room, they loved it as well. Since I was in 1 and 2 bedroom suites I thought I might be able to provide some unique feedback that may help others:
First, let me point out this is a Category 9 Marriott. I think 9 is the highest it goes. If you like "service" and "amenities" and realize that these things aren't free you will love this property. For instance, yes you must valet your car and it costs money. Or, you can enjoy the fact that you can call the valet from your room and when you get downstairs the car is pulled around and waiting. (I don't know why more people don't call down and spend time just standing there waiting for your car - plan ahead or #paradiseproblems). Same with the Bellman. If you go to the grocery store and buy a weeks worth of booze and food you can't "self-service" the bellman cart ... so relax and tip the poor kid and let him bring it to your room. You are on vacation. We found the valets and bellmen to be responsive and helpful, the concierge was great at recommendations. Actually everything I list below from a food and tour perspective came from Sean the concierge ... stud!
Service: EVERYONE and I mean EVERYONE especially the people cleaning the rooms goes out of their way to say hello and good morning / afternoon. I also think they train their staff to tell every little girl they look like a princess, not joking as we heard this frequently and Dad caught on to this and the girls just smiled. Service here was great. Everyone says "my pleasure" when you thank them and you can tell the staff is well trained. The cleaning service was great and they checked daily if we needed anything and to make sure the room was OK. The rooms are so dam big it would take hours to clean it all so we just requested towels and trash service and had the entire room cleaned every couple of days.
Smell: I only say this because it is awesome ... but like a Vegas casino I swear they pump Febreeze through the air as you walk in the front doors or when you hit the lobby. I wish my house had that feature. trust me, you will notice it and like it.
Rooms: Holy crap are they awesome and this makes the property. There are 21 floors according to the elevator (rooms start on 4th floor, no 13th floor, and go up to 21). We had a 2 bedroom condo (yes condo - not suite) as all the rooms are either 1 or 2 bedroom condo's. We had a great view from the 20th floor with a view of the ocean on the right and the inter-coastal on the left. It was spectacular. As a side note my parents original room was on the 5th floor and they stared directly at a palm tree. They moved 2 days later to 10th floor overlooking the pool. The resounding feedback was higher is better and ocean view is the best, highly suggest you go that route. The condos are amazingly spacious, you do not feel like you are in a hotel room. The rooms have full kitchens minus an oven. Full size fridge with an ice maker, small stove top, microwave, dishwasher, and stackable washer / dryer, 3 TVs, spacious balcony, Bose radio. The rooms have coffee mugs, glassware, utensils, stainless pots and pans, cutting board, knives etc. I was impressed. They supply paper towels and liquid dish soap. My only complaint was I wish they had a full size coffee maker, they one in the room is a half-pot ... #paradise problems. Other #paradiseproblem the trash can under the sink was too small. Other than that, ZERO room complaints The fact that we could make bacon and eggs and sandwiches for lunch saved me about $1000 easily. This is the main reason we will return as you get condo amenities in a resort setting ... oh and the 20th story ocean view is a nice touch too.
Helpful tips: when you arrive, there is a Publix grocery North of the hotel about 3 miles on A1A ... that is the nice part of town. There is one closer if you go left / south ... be sure to go right. You may want to buy or pack those detergent "pods" if you plan to do a load or two of laundry, hotel will charge you. Hit Publix and buy your paper plates, eggs, bread, beer, wine, vodka ... you get the picture.
Food: There is a local pizza place that delivered to the room, Romana's I believe. Good stuff if you want to stay in some night. Also, the lounge inside 3800 Ocean has a separate happy hour and dinner menu we ordered from twice that was very good and took up to the room. I think this is the same menu as room service but you can avoid a 25% room service charge by going downstairs and enjoy a beer while you wait for the food. Food at the pool was great, one day we ate lunch there and quesadilla was great and I was even impressed with the hot dog from the Kid's menu. Other places to eat off property: Carmines (either the Seafood and sushi or the Market which is Italian) are both next to each other and overlook a harbor and your boat envy can kick in. We also had Cool'A Fish Bar in Palm Beach Gardens just past Carmine's which was good seafood as well (not on the water though). Jetty's in Jupiter was a place my parents hit that they really loved on the water with a hoppin' Tiki Bar next door. Tiger Woods lives in Jupiter ... this place is not a dump. Lastly, you MUST hit Pelican Cafe for an awesome breakfast. Very nice / quaint place with fresh complimentary homemade donuts ... this isn't a typical diner as they have lobster eggs benedict on the menu and fritatta's. I want to go back to Pelican Cafe right now. The tiki bar on property by the beack is called Coconuts. The Hilton next door (as you are looking at ocean turn right) also has a restaurant within beack walking distance called Coconuts that we ate at that was decent but very nice that it is very casual and you can walk there. The main restaurant in the Marriott is nice in the lounge and the 3800 Ocean actually restaurant part is nice too ... but you wouldn't go straight there from the pool / beach. The Hilton joint next door you can and it has a large bar that overlooks the ocean and again is a short walk.
Tours: if you have a rainy day in the forecast the Flagler Museum / Mansion tour was great and highly recommended. Flagler helped develop most of South Florida and built a 75 room mansion that you can tour. I recommend the self-guided tour that comes with these little phones that you can dial up and listen to certain portions of the tour. After you leave there cut through the golf course (straight ahead) and go to The Breakers resort (founded by Flagler) and if nothing else just drive up ... awesome (huge very fancy resort with like 9 restaurants on property - lots of limousines when we pulled up). We then drove down Worth Avenue the "Rodeo Drive" of W. Palm Beach which is a one way street with the most high end shops. We literally drove down Worth and circled back to 95 and were home for lunch, good half day excursion.
Pool / Beach: The pools are nice. I spent all my time at the kids pool aka Lagoon and went down the waterslide about 50x. My kids loved the slide. Also has a very nice zero entry for you folks with the young one's. There is a store called Wings if you go left out of the hotel literally 1 block away that is a beach discount store. I recommend getting your sand castle and pool stuff here and donating it when you leave. This place sells $2.99 shirts ... cheap and plenty. Buy souvenirs and sunscreen here rather than in the hotel lobby shop. The beach you can rent 2 chairs and an umbrella for $10 and hour, $20 for 2, or $30 for a day. They have a flag behind your chair that you can lift and someone will bring drinks and food. Keep in mind the servers have to truck quite a ways through sand to get from the kitchen / bar to the beach. My suggestion is spend 2 hours there one day and pack a pool bag and sneak a few drinks in it. You aren't allowed to bring outside drink to the pools or beach but nobody checked our pool bag ever. I brought an insulated cup that was filled with vodka tonic most of the time, be creative. I read some reviews complaining about slow service on the beach but I don't think people realize the distance and how hard it is to walk in that sand. Again #paradiseproblems just order everything you need at one time and don't make the poor guy run to get ranch, a lime, kethcup, etc and you'll be fine.
Spa: wife got a massage and grandma and daughter got pedicures. Pretty straight forward spa, good reviews. My wife did get a much better price on the massage going at 8AM, so keep that in mind when booking if you go early or late in the day the price may be cheaper.
All in all we really loved this trip. The condo-style rooms were very well received byt our group and the main reason coupled with the service, amenities, and location of the property. Palm Beach has tons of golf, shopping, and great restaurants very close so you can get in as much or as little trouble as you desire. If there is a bad experience out there we didn't see it at all and we were there for a week and my parents were as well in their own 1 bedroom and they had nothing but great things to say as well. Just understand what you are getting when you book here and realize some things will cost more but tell yourself you deserve it!
- Official Description (provided by the hotel):
- Situated oceanfront between Jupiter and Palm Beach on Florida's famed Gold Coast; Marriott's newest condominium resort is set amidst the aquamarine waters and the glistening sandy beaches of the Atlantic Ocean. Our condominium hotel has upgraded room amenities and full kitchens, breathtaking views, and plenty of activities to keep everyone in the family happy. Relax at one of our two pools, spend a day at our signature Spa, play on the beach, or take part in the extraordinary shopping and dinning of Palm Beach, the choices are all yours ... more less
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- Also Known As:
- Palm Beach Marriott Singer Island Beach Resort And Spa
- Palm Beach Marriott Singer Island Beach Hotel Singer Island
- Hotel Singer Island Florida
- Singer Island Resort
- Palm Beach Marriott Singer Island Beach Resort & Spa Florida