We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice staff/mediocre hotel” 2 of 5 stars
Review of Hilton Singer Island Oceanfront/Palm Beaches

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save Saved
You added Hilton Singer Island Oceanfront/Palm Beaches to your Saves list
Hilton Singer Island Oceanfront/Palm Beaches
3.5 of 5 Resort   |   3700 N Ocean Dr., Singer Island, FL 33404   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Get Double HHonors Points
Ranked #2 of 3 Hotels in Singer Island
Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
62 helpful votes 62 helpful votes
“Nice staff/mediocre hotel”
2 of 5 stars Reviewed January 13, 2014

We stayed at the Hilton Singer Island for a few days after Christmas. Although I had reserved the Oceanfront Room in early September, the hotel overbooked that type of room and we were placed in a Partial Ocean View Room for our first night. The room was nice, but the view was of the top of an adjacent building. On our second night, the staff moved us to the Oceanfront Room, which had a lovely view. Nonetheless, it was so loud in the hotel (partially due in part to a wedding), that we could not open the sliding door to hear and feel the ocean. We were so disappointed. As mentioned in other reviews, the pool is a bit dated, but the beach is wonderful. And, the staff is fantastic. At over $300 a night for a room, however, we expected more -- even during the holidays.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George I, General Manager at Hilton Singer Island Oceanfront/Palm Beaches, responded to this review, January 15, 2014
We're glad to hear that you chose to stay with us and regret that your experience was not completely as you expected it. Your comments regarding your desired room type and the neighboring noise have been shared with the appropriate members of our team. We strive to make all guests feel comfortable and apologize for the inconvenience this caused you. Your comments concerning the service level are appreciated. Please feel free to contact us if you have any additional concerns and we hope you'll consider giving us another opportunity to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

818 reviews from our community

Traveler rating
    293
    316
    130
    49
    30
See reviews for
214
296
30
114
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Punta Gorda, United States
1 review
5 of 5 stars Reviewed January 12, 2014

Minuites from your room to the wonders of the Atlanic! Catch the Sun or Surf; you'll will enjoy the Hilton and come back... This is not a paid for commentand may not be so construed. 200 Characters may howerver, may exhaust my patients for participation in this survey. Most completely and sincerely, DRB

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed January 12, 2014

Poor choice of hotel, was very tired and old, soft bed meant no sleep. Food experience was also poor...'fresh fish' was anything but. Pool is small and old. We checked out after only 1 night and went to the Marriott next door which was new, clean and much better with 2 pools and a water slide. Even though it cost us a bit more we were glad to get out of this Hilton and save our vacation.

  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George I, General Manager at Hilton Singer Island Oceanfront/Palm Beaches, responded to this review, January 14, 2014
Thank you for staying with us at our hotel. I appreciate your honesty. We look for reviews to provide insight into our hotel and your comments regarding our hotel decor and dining options are very helpful. We're sorry that we were not able to serve you for your entire trip and hope that you'll consider giving us another opportunity to show you our improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 12, 2014

The food and selection in the restaurant is excellent. The hotel is in a great location with wonderful ocean views. The hotel staff was very friendly and helpful with info on things to do in the area. There are a number of restaurants/bars close to the hotel.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed January 10, 2014

I will keep this simple. You would NEVER know it is a Hilton. It is flat out ugly and very motelish feel. My room Jan 1st 2014 didn't have a bath tub-and NO balcony, but claimed to have an ocean view. Ummm. Ocean view from a side window with no balcony to sit on is worth nothing... The floors were a cheap tile and the shower was so badly designed it leaked onto the floor and out onto the foyer front door. The toilet was exactly 6 inches from the shower and you get ONE sink and no room to even dry your hair..Tiny bathroom- felt like what I would think a jail cell would be like. ha! I called downstairs to rent a car and they told me NO car rentals on the Island. what the heck? .You must take a $185 cab ride to the airport to get a car. NO bicycle rentals either. I cancelled my room for the 2nd night and left...

  • Stayed January 2014, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George I, General Manager at Hilton Singer Island Oceanfront/Palm Beaches, responded to this review, January 14, 2014
We're sorry to hear that your stay with us was not completely satisfactory. We're always looking for guest input to help us ensure we're meeting guests' needs and appreciate your constructive feedback. We're working with our facilities team to make any feasible updates and will keep your suggestions regarding rental cars in mind. We hope you'll consider giving us another opportunity to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 9, 2014 via mobile

Stayed here for 2 nights and left to go to a quieter hotel with a larger room and bathroom. The only great thing about this place is of course the beach. The pool and hot tub were nice too especially near evening. The bar/restaurant is overpriced and not good at all the food takes forever and it is gross 15 dollars for nothing really not even filling and just blah. The bartenders are friendly make ok drinks they are just pretty expensive but the food was bad I would rather drive to go eat somewhere. It did have a nice view but it didn't make the food taste any better. The beach chairs were also a huge rip off on the beach at 30 dollars a day when there was no sun most days and so its only used maybe 2 hours, kind of crappy but the staff was pretty nice the housekeeping was good and the bathrooms near the pool and lobby were kept pretty clean. overall an ok place to stay just overpriced but everything always is on the beach anymore.

  • Stayed December 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2014

My family (wife, daughter, son-in-law, 2 grandchildren and I) stayed at the hotel for 3 nights. Easy access to lobby, restaurant, pool, hot tub, beach and ocean. Very friendly staff. Other guests also friendly. Wonderful family-oriented hotel. Clean and updated. Noises in halls were easily heard in rooms, but we did not hear others in nearby rooms.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Singer Island Oceanfront/Palm Beaches? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Singer Island Oceanfront/Palm Beaches

Address: 3700 N Ocean Dr., Singer Island, FL 33404
Phone Number:
Location: United States > Florida > Singer Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Singer Island
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Singer Island Oceanfront/Palm Beaches 3.5*
Number of rooms: 223
Official Description (provided by the hotel):
Discover the Hilton Singer Island Oceanfront Palm Beaches hotel and enjoy private beach access and stunning views of the Atlantic Ocean. Conveniently located near I-95 and between Jupiter and Palm Beach, this Singer Island Hotel offers onsite restaurants, pool, kids program, event space and close to shopping, recreational activities and more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Priceline, Travelocity, getaroom.com, TripOnline SA, Despegar.com, Hotels.com, Hilton Hotels, Agoda and Tingo so you can book your Hilton Singer Island Oceanfront/Palm Beaches reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Singer Island Oceanfront Hotel Singer Island
Hilton West Palm Beach
Hilton Singer Island Oceanfront Resort
West Palm Beach Hilton
Hilton Hotel Singer Island
Hilton Singer Island Oceanfront/Palm Beaches Florida

Owners: What's your side of the story?

If you own or manage Hilton Singer Island Oceanfront/Palm Beaches, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.