Our stay at this hotel was nice but we expected better. We were told our upgrade was "free" at check in but when we received the final bill they charged us for the upgrade. This hotel is very loud, the doors make a loud noise when they close and the walls are paper thin.. Not a great hotel if you like to sleep in late. The pool was closed our last day of the vacation and no one could confirm why?? The area just prior to crossing the bridge to the island is scary if your arriving from the West Palm Beach airport. Hotel food was okay, nothing to get excited about.