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Hilton Singer Island Oceanfront/Palm Beaches: Traveler Reviews

3.0 of 5
3700 N Ocean Dr., Singer Island, FL 33404
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Hilton Singer Island Oceanfront/Palm Beaches
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455 reviews from our community

Traveler rating
    129
    190
    76
    38
    22
See reviews for
Families
108
 
Couples
154
 
Solo
17
 
Business
64
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
NY
1 review
3 helpful votes 3 helpful votes
“Room service never arrived in my room after repeated requests. Poor service and staff”
1 of 5 stars Reviewed March 8, 2013

Spent three days at the hotel, two full days of which our room wan not cleaned and had to request THREE TIMES for them to come. Poor response from the cleaning staff, had to sit in the lobby for over an hour while they cleaned the room after being out all day. Very uncomfortable situation, would not recommend this facility.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask ken K about Hilton Singer Island Oceanfront/Palm Beaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burgettstown, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Excellent Staff Excellent Beach Location”
4 of 5 stars Reviewed March 4, 2013

We stayed for 5 nights and received excellent service. This was our first trip to Singer Island and found it quiet and relaxing and very laid back. Hiltons location was great and had excellent clean beach front location, nice outdoor bar and friendly helpful staff, clean heated pool, and a great cleaning staff. Front desk was very helpful in addressing any problems you may have immediately. My husband and I shared a turkey club with onion rings for lunch.. big enough for two and delicious. There is a NY bagel shop on the island that is also great for breakfast.
First time staying in West Palm we found the dining and shopping to be wonderful. Just by taking a right out the the entrance from the hotel will take you to PGA Drive where the shopping and dining are a must.
The hotel itself is older. The rooms are very nice. Parking was good. We slept well and had no noise issues at all. I am extreme picky and came this hotel a thumbs up. The only problem we encounter was that we did not have cell phone coverage in room. :(

Room Tip: Stayed on second floor pool side and ocean view
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask T M about Hilton Singer Island Oceanfront/Palm Beaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 35 cities Reviews in 35 cities
64 helpful votes 64 helpful votes
“Great February Getaway”
4 of 5 stars Reviewed March 2, 2013

We stayed for 5 days at this ocean front property in mid-February. The hotel was clean, the staff attentive to our needs and were able to answer all questions we had about things to do in the area. We were able to get an early check-in, and were given a room upgrade when we arrived - always nice.

On the plus side, the pool is very inviting, the location right on the beach is ideal, and one can just sit back and relax as much as you want. There is a beach service that will provide beach chairs & umbrellas ($10 / hr or $30 for a full day). The outdoor cafe / restaurant also provides chair side service. The beach is clean, the water clear and inviting. Because most of the other properties along this stretch of beach are condos, there is no real overcrowding on the beach.

The breakfast buffet is generous. Either a continental or hot breakfast is available. We did not use the restaurant for any other meals so cannot comment.

The only word of caution we can give is that the drinks at the bar are very expensive. Bailey's on the rocks was $9 and a Margarita Popsicle was $10. We did have 2 minor issues with the room that were promptly addressed when brought to the attention of the staff.

Overall - we would certainly stay at this property again, as we felt we only scratched the surface of things to do in the area.

Room Tip: Others have commented on asking for a room on the south side of the building. We fully agree with t...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Dan & Linda about Hilton Singer Island Oceanfront/Palm Beaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach, Florida
1 review
“Perfect Wedding Venue, Unbelievable Staff”
5 of 5 stars Reviewed February 27, 2013

We moved our wedding venue with only weeks to go due to unforeseen events. The Hilton on Singer Island was one of many viable options we had to choose from. We chose them because not only was the location and set up perfect, the staff was nothing short of amazing. Our planner, Keely, was not only accomodating but assisted and made suggestions in order to put our wedding together in two weeks. We never felt the pressure of putting this wedding together even under such tight time constraints. We were able to have the full experience without dragging on months and months of planning. The team at Hilton was very flexible with various types of things we wanted and never took advantage of us financially because it was short notice. In fact, they offered us ways to save money.
My wife and I could not have asked for anything more. We were treated like VIPs our entire stay and our guests were treated equally as special.
Thank you again Hilton and a special thanks to the wonderful staff who made our day unforgettable.

Room Tip: These rooms were all renovated recently, it's hard to miss.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Mike C about Hilton Singer Island Oceanfront/Palm Beaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George I, General Manager at Hilton Singer Island Oceanfront/Palm Beaches, responded to this review
March 7, 2013
Thank you for taking the time to recognize a member of our staff for providing exceptional service during the planning and execution of your wedding. All team members at our hotel are dedicated to making your stay memorable so your focus is your wedding and our focus is service. Looking forward to welcoming you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phila, PA
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
“Fine Hotel - Noisy Beach during Wedding”
4 of 5 stars Reviewed February 26, 2013

We had visited the Hilton Singer Island on four prior occasions, and it is a very fine beach hotel. Our latest stay n February, 2013 occurred over a five day period of rainy, windy and unseasonably cold weather, obviously not the hotel's fault. However, on the only day warm and sunny enough for idyllic beach time, we were assaulted by the extremely loud and uninterrupted bass beat of salsa music from a wedding at the hotel. We moved as far away as possible from the source of the music, but the sound level overcame the distance. We mentioned this to the beach attendant, but he only helped us move our chairs.

If you want quiet beach time, better check the event schedule at the Hilton.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask auntdee7 about Hilton Singer Island Oceanfront/Palm Beaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Singer Island Oceanfront/Palm Beaches

Also Known As:
Hilton Singer Island Oceanfront Hotel Singer Island
Hilton Singer Island
Hilton West Palm Beach
Hilton Singer Island Oceanfront Resort
West Palm Beach Hilton
Hilton Hotel Singer Island
Hilton Singer Island Oceanfront/Palm Beaches Florida
Address: 3700 N Ocean Dr., Singer Island, FL 33404
Phone Number:
Region: United States > Florida > Singer Island
Amenities:
Bar/Lounge Beach Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotels in Singer Island
#2 Family Hotels in Singer Island
#2 On the Beach Hotels in Singer Island
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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