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Hilton Singer Island Oceanfront/Palm Beaches: Traveler Reviews

3.0 of 5
3700 N Ocean Dr., Singer Island, FL 33404
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455 reviews from our community

Traveler rating
    129
    190
    76
    38
    22
See reviews for
Families
108
 
Couples
154
 
Solo
17
 
Business
64
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Reviewer
3 reviews 3 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“2 star service for a 5 star price.”
3 of 5 stars Reviewed January 31, 2013 via mobile

High $$$....Great room...but a micro-balcony. Room service a little slow (like about 2 hours), confusing signs in the elevator says the pool and spa deck are on the 2nd floor (I wandered up and down the hall for 15 minutes before someone told me it was on the first floor). After shelling out hundreds of dollars for a room, they still want to charge you for parking without a valet. Surcharge for internet and repeatedly given the wrong wifi passcode (come on Hilton, even McDonalds offers free wifi to it's customers now). Only 2 towels per room, seriously? Sadly, I have received better service and ammenities from roadside motels...I would have expected much more from the Hilton name and price.

  • Stayed January 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask WDJohns about Hilton Singer Island Oceanfront/Palm Beaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DC area
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Much improved!”
4 of 5 stars Reviewed January 31, 2013

Been coming here usually in winter for almost 20 years. This was the first visit since the hotel completed an extensive rehab project that took a couple of years. We were very pleased with the results. First of all realistic expectation are in order. This hotel - one of the last on quiet Singer Island, used to picture itself as a "resort." Now it finally fits as a decent hotel with a nice beach. Are you a hilton honors member - if so, take advantage of the $10 room upgrade to a nicer room with a balcony. These rooms have been refurbished and are good size. The lobby and restaurant have been refurbished and are comfortable. The hotel fitness center is one of the best I have used with new cardio equipment. Food is decent at the hotel but there are so many reasonable choices within a 15 minute drive - everything from the very good Vietnamese Express to Toojays - deli to Capt Charlies Reef Grill - great florida seafood and the always great breakfast/lunch place - Southern Kitchen. The hotel does have a nice Caribbean style outdoor bar which is very popular. The beach is great and the water is always crystal clear. You can save $$ on renting beach chairs by buying one at the nearby CVS at the northern end of Singer Island and route 1. The only sour note is the new Hilton practice of charging $10 for wifi - another example of proliferating hotel add on fees. Anyways - come on down!

Room Tip: Take advantage of the hilton honors $10 upgrade for a bigger room with a balcony. Quieter rooms tend...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Ask waterlogged65 about Hilton Singer Island Oceanfront/Palm Beaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chanhassen, Minnesota
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“We enjoy this hotel year after year”
5 of 5 stars Reviewed January 27, 2013

If you're going to Singer Island, this is a lovely hotel and the best value we've found. The service is wonderful with a number of long term hotel employees who we enjoy seeing time and again. The beach is really nice, although you do get nickled/dimed by having to rent lounge chairs on it. The pool is beautiful. Fitness room has excellent equipment as well as a wall of windows overlooking the pool area. Food is just ok, but the setting overlooking the ocean is idyllic. The guest room isn't especially modern but it's nice, clean and well appointed.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask EllenLW about Hilton Singer Island Oceanfront/Palm Beaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“great location and perfect setting for a beach front stay”
4 of 5 stars Reviewed January 25, 2013

I must take time to commend Karey(ie) (mgmt) regarding her assurance of a great stay. She immediately took control of a small issue and made sure our visit perfect. Rarely do I find this with hotels even upon visiting the The Breakers a few days prior to arriving at this Hotel. The Breakers Mgmt did not even address the issue we had involving a broken window that did not close. I would suggest they take lessons from Karey in how to treat Guests. Thank you

Room Tip: Ocean front is the only option with this location..too good to pass up
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask worldtrav1990 about Hilton Singer Island Oceanfront/Palm Beaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dtsurf, General Manager at Hilton Singer Island Oceanfront/Palm Beaches, responded to this review
January 29, 2013
Thank you for taking the time to acknowledge one of our team members for providing outstanding service during your stay. We hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“A great location, but a overall dissappointment”
3 of 5 stars Reviewed January 23, 2013

As a disclaimer, I travel a lot so maybe my standards are high. I wanted to enjoy a quick getaway up to the Palm Beaches where I was attending an award ceremony.
While driving into the hotel's parking facility, I noticed that the security gate was not working...no big deal but a detail indeed. Upon reaching the valet station, there was no one in attendance to greet us and to valet our vehicle. We waited a few minutes and then proceeded to self-park.
It was 3:55pm when the pleasant front desk associate informed us that our room which had been upgraded to king size bed suite would NOT be available, as they needed to prepare the room. I noticed another guest waiting for their room as well. Since I had to get dressed for my ceremony, I was disappointed. The room was finished 15 minutes later only to find that it was not the UPGRADE but a standard room with only a queen bed. I booked a room for 3 guests. At this point, my disappointment grew to frustration at how things seem to be miss-managed. It took another 20 minutes to finally get us into a room with a queen sized bed and a sofa bed so that the 3 of us could sleep.
The room service dinner was another disappointment as the food tasted as if it were frozen and then microwaved. The burger was a patty, not fresh meat. The salmon was overcooked and the asparagus was soggy. The coconut rice with cilantro was missing the cilantro. The club sandwich had pressed turkey, not fresh, and the fries were not warm. The seafood nachos were the best thing we received.
We had ventured after dinner to the award event and returned to the room and tried our keys which didn't work. They usually get demagnetized if they are near my wallet but I hadn't brought my cell phone or wallet.
Overall, I think the management needs to work on: the presentation of the staff, the décor and building’s maintenance, food quality, and bring this hotel up to the level it should be at. At present, I paid for a 4-star and felt like I was at a 2-star Hilton Garden.

Room Tip: The ocean view is great as the waves crashing is great to hear while you're sleeping.
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  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask slynsobe about Hilton Singer Island Oceanfront/Palm Beaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about Hilton Singer Island Oceanfront/Palm Beaches

Also Known As:
Hilton Singer Island Oceanfront Hotel Singer Island
Hilton Singer Island
Hilton West Palm Beach
Hilton Singer Island Oceanfront Resort
West Palm Beach Hilton
Hilton Hotel Singer Island
Hilton Singer Island Oceanfront/Palm Beaches Florida
Address: 3700 N Ocean Dr., Singer Island, FL 33404
Phone Number:
Region: United States > Florida > Singer Island
Amenities:
Bar/Lounge Beach Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotels in Singer Island
#2 On the Beach Hotels in Singer Island
#2 Family Hotels in Singer Island
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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