I was on the phone with reservations for an hour , because we visit this area every year and we knoew what room we wanted. After arriving our room was on the opposite side of the hotel we requested, the girl at the front desk ask if we wanted to speak with the reservation super, we said if there is no way to change our room no since in bothering her. The girl at the front desk said let me get her, which lead us to believe there was a was to get what we requested. When the reservation supervisor cam out she was extremely rude and arrogant. In short we will not return to this hotel next year because of our experience.