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“What a fabulous hotel” 5 of 5 stars
Review of Hotel Bonalba Alicante

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Hotel Bonalba Alicante
4.0 of 5 Hotel   |   C/ Vespre 10 | Urbanizacion Bonalba, 03110 Mutxamel, Spain   |  
Hotel amenities
Ranked #1 of 1 Hotels in Mutxamel
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“What a fabulous hotel”
5 of 5 stars Reviewed June 29, 2014

I had almost given up finding a good all inclusive hotel and this was to be my last try. Well what can I say? This hotel has changed my mind.

The food was excellent, plenty of variety and the drinks were premium brands and good large measures. All served by the charismatic Indigo who was so friendly and always smiling. I have to say the whole staff could not have been more helpful.

Eduardo the manager could not have done more to make our stay better. He was always visible around the hotel and would greet us and ask if we had any problems. He was fair and would sort out any minor problems straight away. As would all the staff but sadly I can not remember all their names.

The pool was spotless with covers on the sun beds which were changed everyday. The aqua gym was the best I have ever taken part in on holiday and the instructor was excellent none of this 20 minute rubbish you normally get on holiday but a good 45 minute work out. It was just a shame it wasn't everyday.

I agree with other reviewers on here that there is no evening entertainment and some outside dance music would have been good but to be honest there were never many people sitting outside so probably no call for it.

So all in all, if you want a relaxing break this is the place for you..... Excellent!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, July 10, 2014
Dear "Julie W",

We really apreciate you taking the time to write your comments, reviews like yours about all inclusive really confirm us that we are doing all the best to have our guest satisfied.

We thank you for your comments regarding the head of the Bar Iñigo and our entertainment staff doing aquagym all days during July and August.

Concerning your comments about the entertainment show I would like to let know to our future guest that we have 4 days a week night entertainment during month of July and most of nights during month of August. Also we have entertainment during the day every day from 11:00 am till 19:00 pm.

Once again we appreciate the Tripadvisor member taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

It has been our pleasure having you in Bonalba Hotel and we would like to have the oportunity that you visit us again in the future.

Kind regards.

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante ****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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567 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Spanish first
  • Swedish first
  • Any
English first
wales
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 26, 2014

My 20 year old daughter and I have just returned from 4 nights all inclusive break at this relaxing hotel. Lovely staff, lexcellent and varied food choice every day, spotless rooms and beautiful clean pool and surroundings. All inclusive deal was excellent. We ate in restaurant (buffet) every mealtimes and no repeated meals which makes a change. Tapas evening was lovely too. It was so quiet the 4 days we were there. Always able to get sun loungers (complete with foam mattresses...lovely) and hardly anyone around the pool.
Our only moan was that there was no evening entertainment apart from the night we arrived (Saturday) when there was an entertainer but he didn't start until 11 pm. Also there are hardly any shops or restaurants etc in the area if you felt like a walk or somewhere different to visit. Taxi to hotel can be expensive (can vary from £60 to £122 per car) so be careful which company you use. Takes about 25 mins from Alicante airport. If you want a relaxing break this is the place.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, July 10, 2014
Dear "Mobilemaz",

Thanks a lot for your kind words regarding your recent holidays in our hotel.

We are really satisfied to read that you liked the all inclusive deal. We are also really proud to read that the staff was lovelly and we confirm with your opinion that we all the best so that all our guest have a good experience in our hotel.

Regarding your comments about entertainment we would like to let know all our future guest that in the month of June we only had one day night entertainment, in the mont of July we have 4 days a week entertainment and we hope to have night entertainment 7 days a week in the month of August.

We really hope to see you back in our hotel. Don´t hesitate to contact to me for anything you need through my email address subdireccion@hotelbonalba.com

Kind regards.

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 24, 2014

I am writing to say that last nights Summer Ball at the Hotel was brilliant. The function room looked absolutely fabulous and the tapas meal was the best ever (far too much food). The hotel staff were great and the maitre'd and his staff looked after us perfectly. Thanks to Miguel who organised it for us. Pam Simms, English Speaking Club, La Font, Alicante.

Room Tip: Most of the rooms are lovely and overlook the pool which gives your stay great ambience. The corner...
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, June 29, 2014
Dear "Skippy S",

Thank you for taking the time to provide your feedback regarding the Summer Ball 2014.

We are pleased to read your review and we thank you to let us know your experience with the "tapas" dinner.

We really apreciate your positive comments about the staff and we also thank you for your comments about food.

I hope you feel free to contact to Miguel Ángel González directly via email m.gonzalez@hotelbonalba.com or telephone next time you decide to organize something again in our hotel.

We really hope to see you soon and all the group back again in our hotel.

Kind regards.

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante ***
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 8, 2014

Just back after 5 a day stay.
On reading previous trip advisor comments, we decided to upgrade to half board basis before we left. This costs 17.5 euros per day per person.
This was a brilliant move as the food was superb and plenty of it.
The rooms were massive and the bed was a jumbo king size. The corridors were carpeted as were the rooms so there were never any noise from other guests moving around.
The facilities in and around the hotel are superb and more than enough sun beds to go around.
A courtesy bus was available to take you to the local beach or to Alicante, the cost a mere 7 euros per person return.
An brilliant place to stay if your looking for a relaxing pampering time.

Negatives the wifi was only available on the ground floor and was slow at times.

As the hotel has a mini bus that stands idle for large chunks of the day, It would be a suggestion if they offered a transfer service , for a fee, to the airport for guests.

Room Tip: The rooms at the back of the hotel had the best view including a glimpse of the sea
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, June 21, 2014
Dear "Norman H",

We really apreciate you taking the time to write your comments, guest satisfaction is important for us, and for this reason we are working day by day to improve the quality standards.

We thank you for your comments regarding the food, the rooms and the facilities in and around the hotel.

Concerning your comments about the wifi we would like to let know all our future guest that we really only have wifi on the ground floor as you mention, but if somebody ask for a room with wifi in advance we also have some rooms available.

About your comments concerning the transfer to the airport we would like to let all our future guest know that we got a special license just some weeks ago and we will soon have this service.

Once again we appreciate the Tripadvisor member taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

It has been our pleasure having you in Bonalba Hotel and we would like to have the oportunity that you visit us again in the future.

Kind regards.

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
1 review
4 of 5 stars Reviewed June 1, 2014

Me and a friend did a 4 night all inclusive to get away from the kids, check-in took a bit but after that it was all good! Our room was lovely and quite spacious and very, very clean. They cleaned it daily, also got a view over the pool though i think they were quite quiet so would have expected that. Our balcony doors didn't seem to lock but I think they would have fixed it if we had asked but as there was no one on either side of us and we had a safe and not even in a city location we weren't too bothered. The bar staff were really good (especially Indigo who took really good care of us!). Some didn't seem to know what the all inclusive bracelet meant and we had charges on our bill for drinks at the end but we got those taken off so no problem. Some had told us the snacks weren't included but that seemed to be a different family all inclusive package but as Indigo seemed there most of the time he knew at least! The hotel was quiet though on the weekend there were tons of kids as they had the catholic confirmation parties booked so they over took the hotel on Saturday and a bit on Sunday but it didn't bother us. The food in the 'romantic' restaurant where we got to eat some times wasn't great we thought, the buffet was better. The snacks were really good so we opted for a hamburger instead of that after two times in the 'romantic' restaurant. Overall we had a great stay, was a bit isolated and I don't think they should have charged for the shuttle to town and the beach, but we wanted isolation so it suited us. I think all inclusive was well worth it, more so than the b&b that another couple chose I think, so go for that!

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO D, ç at Hotel Bonalba Alicante, responded to this review, June 2, 2014
Dear "CarolHeat",

We really apreciate you taking the time to write your comments, guest satisfaction is important for us, and for this reason we are working day by day to improve the quality standards.

We thank you for your comments regarding the friendly staff in the bar, and specially to Iñigo who is the responsable in the bar, and we really regret if somebody did not know very well what the bracelet for all inclusive meant, we really thank you for your comments because it will sure help us to check again all the information with the staff from the bar.

Concerning your comments about the food we really regret that you did not like the menu in the Cervantes Restaurant and you prefered the buffet in Amapola Restaurant. Is good to know that you liked the option to eat snacks in La Tertulia Bar with a wide option with salads, sandwich, burger, cheese....

Once again we appreciate the Tripadvisor member taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

It has been our pleasure having you in Bonalba Hotel and we would like to have the oportunity that you visit us again in the future.

Regards

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed May 7, 2014

Travelled as a group of 8 for a golfing weekend away for three nights. Hotel was perfect for everything we wanted. All of the staff were really friendly and couldnt have done more for us. Check in was efficient and welcoming, nice big rooms with most of the things you'd need and a balcony (if i was there with children I'd be a bit concerned at the height of the railings on the balcony - seemed a bit low to us but more than fine for adults) and the entire hotel was spotless. We were staying half board - breakfast was very nice including all the usual sort of buffet foods nicely presented. Dinner was also buffet and included comp drinks. Nice range of hot food and drinks served by lovely staff. Nice little (reasonably priced) bar in the hotel which closed when the last person left.

Golf course is decent - challenging (especially in the winds) but well maintained with good greens and not too busy and definitely varied enough to keep your interest for a good few rounds - we played on three days and no-one got board and the whole group was more than happy to come back next year.

Taxi is about 20 euros into Alicante which is worth doing for a change of scenery and a few drinks

All in all a really nice place and great value. Highly recommend for a golfing trip.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, May 8, 2014
Dear "Grazb",

Thank you very much for your kind words and the time to write about your golf trip.

We really appreciate all positive comments about ffiendly staff.

We also really apreciate your comments regarding the food and nice and big rooms. We also would like to let you know that we are very proud when we read reviews like yours and we usually read all the reviews every week and show them to our staff so that all our staff really knows about satisfaction from our guest.

The main goal of the Hotel Bonalba is our customer, your satisfaction, fulfilment of expectations and enjoyment and reviews like yours help us understand we are accomplishing our objectives

Looking forward to welcome you in a close future again. Don´t hesitate to contact to reservasamedida@hotelbonalba.com for any question you have in your next trip.

Regards.

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 26, 2014

I will start with the hotel. very nice very clean, very helpful staff. we had bed & breakfast great choice but the hot food ie eggs beans sausages bacon was cold every morning we went .there was a microwave on one of the tables but that's not the point . so room for improvement there. now the golf we played 4 rounds there the lay out of the course is brilliant the fairways are very patchy in some area`s due to the water in the sprinkler system not being correct so we was told they are working on that at the moment. greens very good the bar closes far to early 4.30 for food 7.30 for drinks ppl are going out at 3pm tee times and coming back for food to be told closed for food no good need to sort that out and quick.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, March 31, 2014
Dear "Rasper245",

Thank you very much for your kind words.

We appreciate all positive comments about helpful staff and nice and clean hotel.

I also really apreciate your comments about breakfast with great choice and we really thank you for your comments regarding cold food. We would like to let you know that we have installed hot dishes in the buffet to solve the problem in case the food is not warm enough. I hope all is ok next time you visit us.

Regarding the Golf Course I have to tell you that the Golf Course dos not belong to us so we really regret if the greens were not in the best conditions.

Looking forward to welcome you in a close future again.

Kind regards

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Bonalba Alicante

Address: C/ Vespre 10 | Urbanizacion Bonalba, 03110 Mutxamel, Spain
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Mutxamel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mutxamel
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Bonalba Alicante 4*
Number of rooms: 252
Official Description (provided by the hotel):
El moderno Hotel Bonalba se encuentra en una zona tranquila de Mutxamel, a 2,9 km de las playas de Campello y a 10 minutos en coche del centro y el puerto de Alicante. Dispone de spa y piscina al aire libre amplia rodeada de jardines tropicales.Las habitaciones del Hotel Bonalba Alicante son amplias y tienen terraza privada y colchones de latex. Todas cuentan con TV de pantalla plana con canales via satelite y conexion a internet por cable gratuita. La recepcion ofrece conexion Wi-Fi gratuita.Por un suplemento se puede acceder al spa del hotel, equipado con piscina cubierta, gimnasio y hammam. Tambien se ofrecen tratamientos de belleza y masajes.El Bonalba dispone de restaurante especializado en platos de arroz y pub de estilo ingles. Tambien cuenta con un club de playa en la playa de San Juan.Durante los meses de verano, el hotel sirve un bufe con cocina a la vista por las noches y ofrece la posibilidad de tomar el desayuno, el almuerzo o la cena junto a la piscina, en los jardines. Ademas, se organiza un programa diario de animacion infantil, espectaculos para todas las edades a las 22:30 algunas noches de verano, clases de aquagym para toda la familia y cenas bufe tematicas.El hotel esta situado a 15 minutos en coche de la playa de San Juan y esta bien comunicado con la autopista AP7. El aeropuerto de Alicante se encuentra a unos 20 minutos en coche. ... more   less 
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Also Known As:
Del Alba Hotel
Del Alba Mutxamel
Hotel Bonalba Alicante Alicante Province, Spain - Mutxamel

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