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“Very clean, very friendly staff, quiet, food - average” 4 of 5 stars
Review of Hotel Bonalba Alicante

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Hotel Bonalba Alicante
4.0 of 5 Hotel   |   C/ Vespre 10 | Urbanizacion Bonalba, 03110 Mutxamel, Spain   |  
Hotel amenities
Ranked #1 of 1 Hotels in Mutxamel
Edinburgh, United Kingdom
1 review
“Very clean, very friendly staff, quiet, food - average”
4 of 5 stars Reviewed June 1, 2014

Me and a friend did a 4 night all inclusive to get away from the kids, check-in took a bit but after that it was all good! Our room was lovely and quite spacious and very, very clean. They cleaned it daily, also got a view over the pool though i think they were quite quiet so would have expected that. Our balcony doors didn't seem to lock but I think they would have fixed it if we had asked but as there was no one on either side of us and we had a safe and not even in a city location we weren't too bothered. The bar staff were really good (especially Indigo who took really good care of us!). Some didn't seem to know what the all inclusive bracelet meant and we had charges on our bill for drinks at the end but we got those taken off so no problem. Some had told us the snacks weren't included but that seemed to be a different family all inclusive package but as Indigo seemed there most of the time he knew at least! The hotel was quiet though on the weekend there were tons of kids as they had the catholic confirmation parties booked so they over took the hotel on Saturday and a bit on Sunday but it didn't bother us. The food in the 'romantic' restaurant where we got to eat some times wasn't great we thought, the buffet was better. The snacks were really good so we opted for a hamburger instead of that after two times in the 'romantic' restaurant. Overall we had a great stay, was a bit isolated and I don't think they should have charged for the shuttle to town and the beach, but we wanted isolation so it suited us. I think all inclusive was well worth it, more so than the b&b that another couple chose I think, so go for that!

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO D, ç at Hotel Bonalba Alicante, responded to this review, June 2, 2014
Dear "CarolHeat",

We really apreciate you taking the time to write your comments, guest satisfaction is important for us, and for this reason we are working day by day to improve the quality standards.

We thank you for your comments regarding the friendly staff in the bar, and specially to Iñigo who is the responsable in the bar, and we really regret if somebody did not know very well what the bracelet for all inclusive meant, we really thank you for your comments because it will sure help us to check again all the information with the staff from the bar.

Concerning your comments about the food we really regret that you did not like the menu in the Cervantes Restaurant and you prefered the buffet in Amapola Restaurant. Is good to know that you liked the option to eat snacks in La Tertulia Bar with a wide option with salads, sandwich, burger, cheese....

Once again we appreciate the Tripadvisor member taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

It has been our pleasure having you in Bonalba Hotel and we would like to have the oportunity that you visit us again in the future.

Regards

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante ****
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568 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Spanish first
  • Swedish first
  • Any
English first
London
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed May 7, 2014

Travelled as a group of 8 for a golfing weekend away for three nights. Hotel was perfect for everything we wanted. All of the staff were really friendly and couldnt have done more for us. Check in was efficient and welcoming, nice big rooms with most of the things you'd need and a balcony (if i was there with children I'd be a bit concerned at the height of the railings on the balcony - seemed a bit low to us but more than fine for adults) and the entire hotel was spotless. We were staying half board - breakfast was very nice including all the usual sort of buffet foods nicely presented. Dinner was also buffet and included comp drinks. Nice range of hot food and drinks served by lovely staff. Nice little (reasonably priced) bar in the hotel which closed when the last person left.

Golf course is decent - challenging (especially in the winds) but well maintained with good greens and not too busy and definitely varied enough to keep your interest for a good few rounds - we played on three days and no-one got board and the whole group was more than happy to come back next year.

Taxi is about 20 euros into Alicante which is worth doing for a change of scenery and a few drinks

All in all a really nice place and great value. Highly recommend for a golfing trip.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, May 8, 2014
Dear "Grazb",

Thank you very much for your kind words and the time to write about your golf trip.

We really appreciate all positive comments about ffiendly staff.

We also really apreciate your comments regarding the food and nice and big rooms. We also would like to let you know that we are very proud when we read reviews like yours and we usually read all the reviews every week and show them to our staff so that all our staff really knows about satisfaction from our guest.

The main goal of the Hotel Bonalba is our customer, your satisfaction, fulfilment of expectations and enjoyment and reviews like yours help us understand we are accomplishing our objectives

Looking forward to welcome you in a close future again. Don´t hesitate to contact to reservasamedida@hotelbonalba.com for any question you have in your next trip.

Regards.

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 26, 2014

I will start with the hotel. very nice very clean, very helpful staff. we had bed & breakfast great choice but the hot food ie eggs beans sausages bacon was cold every morning we went .there was a microwave on one of the tables but that's not the point . so room for improvement there. now the golf we played 4 rounds there the lay out of the course is brilliant the fairways are very patchy in some area`s due to the water in the sprinkler system not being correct so we was told they are working on that at the moment. greens very good the bar closes far to early 4.30 for food 7.30 for drinks ppl are going out at 3pm tee times and coming back for food to be told closed for food no good need to sort that out and quick.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, March 31, 2014
Dear "Rasper245",

Thank you very much for your kind words.

We appreciate all positive comments about helpful staff and nice and clean hotel.

I also really apreciate your comments about breakfast with great choice and we really thank you for your comments regarding cold food. We would like to let you know that we have installed hot dishes in the buffet to solve the problem in case the food is not warm enough. I hope all is ok next time you visit us.

Regarding the Golf Course I have to tell you that the Golf Course dos not belong to us so we really regret if the greens were not in the best conditions.

Looking forward to welcome you in a close future again.

Kind regards

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2014

If you want to get away from busy reality and just shut the world out for a blissful few days, then Hotel Bonalba Alicante is the place for you.
The friendly service, clean hotel rooms and big pool allows for relaxation.
Being situated in a small summer holiday area, you do not hear the constant flow of traffic, although that means that you will require a car if you want to explore the surrounding towns (which I can only recommend).
To add, the weather did not disappoint once in the two months I was in the area.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, March 24, 2014
Dear "Meike W",

Thank you for posting your comments in TripAdvisor and for taking the time to let us know your impressions.

I would like to let you know that we are very proud to read such a good comments about friendly service and also about clean rooms.

Your positive comments will help us with our continuing effort to improve the quality service.

Hope to see you back again.

Kind regards,

Eduardo Doménech
Assistant Manager Hotel Bonalba ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warminster, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2014

Very friendly staff, clean rooms, beds made daily, what more could you ask for of a hotel, the food was reasonable and plentiful,the staff were all very helpful and polite. The spa was quiet when we went on the first of February.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, March 23, 2014
Dear "Steve M",

Thank you very much for your kind words and the time to write about your experience.

We appreciate all positive comments about helpful and polite staff.

We also really apreciate your comments regarding the food and the rooms. We also would like to let you know that we are very proud when we read reviews like yours and we usually read all the reviews every week so that all our staff really knows about satisfaction from our guest.

The main goal of the Hotel Bonalba is our customer, your satisfaction, fulfilment of expectations and enjoyment and reviews like yours help us understand we are accomplishing our objectives

Looking forward to welcome you in a close future again.

Kind regards

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2014

We had pro cycling team spend winter training camp in hotel. Had great time, highly recommend this hotel. Food was great, staff was extremely helpful, location is remote and yet just next door to Alicante.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, January 31, 2014
Dear "David D",

Thank you very much for your kind words, we are pleased to know that your staying was great in our hotel.

The main goal in Hotel Bonalba is our customer satisfaction and for this reason we are very satisfied to check that your group had a nice staying with us.

Reviews like yours help us understand that we are accomplishing our objectives.
We have intensive audit programs that help us know the opinion of our customers
and we will continue working hard to make your staying a special one.

Kind regards

Eduardo Doménech
Subdirector Hotel Bonalba Alicante****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 8, 2013

Some good packages for golf are available. Staff are very accommodating, food is good. It may be noisy in height of season. Good chance to practice your Spanish. Rental car is advisable if you want to get to beach or surrounding areas.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, December 10, 2013
Dear "Stella P",

Thank you for posting your review in Tripadvisor about your staying at Hotel Bonalba.

We are delighted to read your comments regarding good food and very accommodating staff.

Do not hesitate that your kind words will be forwarded to the team, who will be encouraged by your remarks.

Looking forward to have the pleasure of welcoming you back again don´t doubt to contact to booking department through the "chat" that we have in our own website or send an email to reservasamedida@hotelbonalba.com

Best regards from sunny Mutxamel.

Eduardo Doménech
Assistant Manager Hotel Bonalba****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Bonalba Alicante

Address: C/ Vespre 10 | Urbanizacion Bonalba, 03110 Mutxamel, Spain
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Mutxamel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mutxamel
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Bonalba Alicante 4*
Number of rooms: 252
Official Description (provided by the hotel):
El moderno Hotel Bonalba se encuentra en una zona tranquila de Mutxamel, a 2,9 km de las playas de Campello y a 10 minutos en coche del centro y el puerto de Alicante. Dispone de spa y piscina al aire libre amplia rodeada de jardines tropicales.Las habitaciones del Hotel Bonalba Alicante son amplias y tienen terraza privada y colchones de latex. Todas cuentan con TV de pantalla plana con canales via satelite y conexion a internet por cable gratuita. La recepcion ofrece conexion Wi-Fi gratuita.Por un suplemento se puede acceder al spa del hotel, equipado con piscina cubierta, gimnasio y hammam. Tambien se ofrecen tratamientos de belleza y masajes.El Bonalba dispone de restaurante especializado en platos de arroz y pub de estilo ingles. Tambien cuenta con un club de playa en la playa de San Juan.Durante los meses de verano, el hotel sirve un bufe con cocina a la vista por las noches y ofrece la posibilidad de tomar el desayuno, el almuerzo o la cena junto a la piscina, en los jardines. Ademas, se organiza un programa diario de animacion infantil, espectaculos para todas las edades a las 22:30 algunas noches de verano, clases de aquagym para toda la familia y cenas bufe tematicas.El hotel esta situado a 15 minutos en coche de la playa de San Juan y esta bien comunicado con la autopista AP7. El aeropuerto de Alicante se encuentra a unos 20 minutos en coche. ... more   less 
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Also Known As:
Del Alba Hotel
Del Alba Mutxamel
Hotel Bonalba Alicante Alicante Province, Spain - Mutxamel

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