Just come back from a four night break at the hotel. There are several reviews by fellow travelers that are in my opinion are plain wrong.
The hotel is 'luxury' simple, the reception, dinning rooms, pool area and accomodation if five star quality. It is very far from the beach, around 4 miles, thats almost a two hour walk away or a return taxi for 35 euros however to be fair to the hotel they do tell you this on their website, so nobody should complain.
Many people have commented on the atmosphere, it is fair to say that in our stay the guests were all spanish as was the animation programme, however this is what we wanted, we did not travel to Spain to see English Fish and Chip shops in Benidorm.
In terms of the entertainment, despite the fact that it was in Spanish, the other guests were very warm and friendly and we thought it was lovely to see how caring and happy the spanish people are.
The only negative which will in my opinion drive many english guests away from the hotel, the service. On arrival we explained that we had booked all inclusive family and were told that the price was 900 euros total, after trying to explain for some time to the receptionist that we had booked online for 730 euros he printed a copy of the website, and we pointed out that we were refering to the all inclusive family package, he seemed confused and just booked us on to the all inclusive light package, surely this was obvious, being two adults and a child that we wanted that package and he never suggested it.
Finally in the dinning area we received a very cold and unwelcoming service by most of the staff. There was one quite old and large man who was very rude, and did not seem to care much for his job or his service to us.
To be polite, we spoke in Spanish and he would put his hand almost to your face to ask you to stop talking only to bring the wrong order of drinks everytime. In my opinion he is not made for a catering job, and this made us uncomfortable, maybe if he learns to smile and have some patience then the hotel would have its five stars that it deserves.
Overall, I think if the hotel gives the staff more customer service training and if maybe they work the shuttle bus to the beach into the cost of the hotel then less people would complain about the distance to the beach and would be happier. By the way the shuttle bus was still 25 euros return for two adults and one child, surely it should be free when you have spent over 730 euros for your hotel.
I would recommend the hotel for the quality of the food, spanish guests and rooms.
- Also Known As:
- Del Alba Hotel
- Del Alba Mutxamel
- Hotel Bonalba Alicante Alicante Province, Spain - Mutxamel
- Official Description (provided by the hotel):
- The modern Hotel Bonalba is in a quiet area of Mutxamel, 2.9 km from Campello's beaches and 10 minutes’ drive from central Alicante and its port. The hotel features a spa and a large outdoor pool set in tropical gardens.The spacious rooms at the Hotel Bonalba Alicante have a private terrace and latex mattresses. Each one has flat-screen satellite TV and free wired internet access. Free Wi-Fi is available at reception.Available for an extra cost, the hotel’s spa features an indoor pool, fitness centre and hammam. Massage and beauty treatments are also available.The Bonalba has a restaurant specialising in rice dishes, as well as an English-style pub. There is also a beach point on San Juan Beach, with a shuttle service in summer.During summer months, the hotel offers a buffet with show cooking and the possibility to have breakfast, lunch or dinner beside the pool in the gardens. Children's entertainment is offered daily in summer, and there are shows for all ages at 22:30 each evening. Aquagym is offered for all the family and on Fridays there are themed buffet dinners.With easy access to the AP7 Motorway, the hotel is 15 minutes’ drive from San Juan Beach. You can drive to Alicante Airport in around 20 minutes. ... more less
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