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“Too many basic mistakes!” 3 of 5 stars
Review of Horse & Groom

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Horse & Groom
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Bourton on the Hill, Bourton-on-the-Hill, Moreton-in-Marsh GL56 9AQ, England   |  
Hotel amenities
Stratford-upon-Avon
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
“Too many basic mistakes!”
3 of 5 stars Reviewed May 3, 2013

Many previous reviewers have given the Horse and Groom five stars based on the quality of its food. I thoroughly agree the food is indeed worth five stars. So why have I marked this pub/restaurant down to three? Here's why.

Firstly, the older woman who greeted us at the bar was a complete and utter misery. I do not understand why people like this are in the hospitality industry. If you don't like working with the public, please try another job rather than reducing the quality of my life. That's a half-star mark-down.

The next half-star mark-down is for the very disappointing range of quality draught beer. There are some really good quality 'name' beers out there without having to resort to some 'Goat and Hedgehog' style cheap bitter produced by a one-man micro-brewery at the back of a garage.

I have further reduced my rating by one whole star because of something which I regard as an unforgivable sin in any pub, hotel or restaurant.

My wife ordered a small bottle of still water (which cost nearly £2 by the way). What arrived was a glass of water. Yes, a glass which had already been filled with water.

Had it been filled with water from a bottle, the seal of which had just been broken out of sight? Had it been filled with water from a bottle, the seal of which had been broken the day or week before? Had it been filled with water from a kitchen tap?

I will never know the answer to these questions, but since it might just have been tap water, I do resent paying almost £2 for it.

Don't professionals in the hospitality industry know you need to present every type of bottle to a table with its seal unbroken, in order to show to the customer they are receiving exactly what they ordered?

How complicated is this? This is basic stuff. I thought everyone in pub, hotel and restaurant businesses followed this rule.

Others may think my criticisms of this establishment are small and unreasonable. I don't, and for the above reasons I won't be going back to the Horse and Groom any time soon.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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158 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Any
English first
Ellesmere, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 29, 2013

Our first thoughts when we were shown to our room at tht Horse and Groom was that we had been upgraded. The standard room was spacious and decorated in sublte neutral shades with rich velvet touches. modern and yet it was all tyhat an old coaching in should be. we were provided with a flask of fresh milk to make tea etc, so much better than the usual plastic cartons and there were homemae flapjacks which were delicious. This was just the start of a delightful weekend, the food is all locally sourced and an excellent menu which seemeb to change throughout the day as populat items were consumed added to that the service must rate with the very best we have encountered for friendliness. we shall certainly visit agai8n and again

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ombersley, United Kingdom
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 25, 2013

We have eaten at the Horse and Groom twice in the last month, which is a good average as we live an hour's drive away and reflects how worth the bother it is. The food is always excellent with lots of choice, also of wines by glass and bottle. Staff are always welcoming and very efficient. Always a treat. Must note to stay over sometime.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Newcastle upon Tyne
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 8, 2013

It is no surprise at all that the Horse and Groom is this year's Good Pub Guide Gloucestershire Dining Pub of the Year. We recently stayed for two nights and really enjoyed the hotel standard service and food, with notable attention to detail throughout our stay. The first thing to say is that the Horse and Groom functions as a pub, with a small range of beers and a separate bar area. That said, it is clearly mostly a dining pub and we found the food very good and reasonably priced. Breakfast (residents only) was of a very high quality and concentrated on excellent local produce. The rooms - though not cheap - were nicely furnished although no one should expect all of the elements of a stay in a modern hotel simply becasue of the constraints imposed by the old building.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leamington Spa, United Kingdom
Top Contributor
77 reviews 77 reviews
32 hotel reviews
Reviews in 46 cities Reviews in 46 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed April 8, 2013

Stayed here for one night as a belated birthday treat.
Really friendly Manager and staff , soon on first name terms.
Had a quick drink in the bar on arrival , from a great choice of ales and wines.
Lovely , warm comfortable room with fresh milk and home made biscuit.
Dinner was superb all choices on blackboard that varies.
All locally sourced products used ( only the fish travelled more than thirty miles ! )
Breakfast was fantastic.
We had a gorgeous bacon and sausage fry up, with local jersey / guernsey butter and a whole pint of milk in a glass old style bottle.
Hopefully return here for another night in the summer.
Our room faced the main road and was fairly quiet , though one or two heavy goods vehicles use this road through the night and we did wake up a few times.

Room Tip: If there is one at the back .. Ask for that.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cirencester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2013

Recently booked a table for a meal with our friends, Very friendly and helpful staff and good menu choice. The atmosphere is welcoming and the service and quality of food were all excellent. We will certainly be visiting for another night out in the future.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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Shipston on Stour, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 21, 2013

Recently took friends here for lunch on a Saturday. Food was excellent, the menu so unusual and interesting we struggled to choose. Portions very substantial so we didn't have room for pud. May pass on the starter next time! Friendly professional service. We are going back this weekend.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Horse & Groom

Address: Bourton on the Hill, Bourton-on-the-Hill, Moreton-in-Marsh GL56 9AQ, England
Location: United Kingdom > England > Cotswolds > Moreton-in-Marsh > Bourton-on-the-Hill
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Bourton-on-the-Hill
Price Range (Based on Average Rates): $$
Number of rooms: 5
Official Description (provided by the hotel):
To avoid confusion, please note there are two "Horse & Groom" accommodations in the Moreton-in-Marsh area. This one is in Bourton on the Hill, not Upper Oddington. ... more   less 
Also Known As:
Horse & Groom Hotel Bourton-On-The-Hill
Horse And Groom
Horse & Groom Bourton-On-The-Hill, Cotswolds

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