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“good value for money” 3 of 5 stars
Review of Suite Princess

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Suite Princess
4.0 of 5 Resort (All-Inclusive)   |   C/ Alcazaba, 4 (Urb. de Taurito), 35138 Taurito, Gran Canaria, Spain   |  
Hotel amenities
Ranked #1 of 7 Hotels in Taurito
Spalding, United Kingdom
1 review
2 helpful votes 2 helpful votes
“good value for money”
3 of 5 stars Reviewed October 13, 2010

arrived at 0145 monday morning went to reception and checked in all is good ,felt a bit hungery and needed a drink, asked at reception if any where was open ,no came the reply,but you can have a bottle of water he says , i ask is there any where i can get a beer?
then another man on reception says if you go to the restruant down stairs you can get a beer,went down and found the restruant & beer & also there was a small amount of bread and ham left out,cool we thought,but come wensday ,when new arrivals came they were sent down stairs where a full spred was layed on for them ,which we never recived on arrival,& it was the same for fridays arrivals.all at 2am,so we were a bit peved about this.then at night if you wanted branded drinks you had to tip the bar staff.which we did then one member of staff got funny about this and rudely told us to upgrade to the black band then you will get the branded drinks,so we did @£26.each per day,then thay were all rude after because they no longer got tips ,but the food was fantastic and rooms were clean ,no mini bar though when we upgraded.dissapointing as bars close at 12 midnight.bit boring after that.might go again if more to do after 12 and bars stay open longer,as a lot of guests said

  • Stayed October 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Penzance, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 11, 2010

I have seen many negative comments about this hotel in certain reviews, and would like to advice would be visitors no to be overly concerned, as we were. “To be taken with a pinch of Salt springs to mind”!

My wife and I returned on the 10th of October after seven days of enjoyment. We booked and travelled with Thomson / First Choice holidays, all inclusive, room 7009.
Both in our mid 40s, we consider ourselves to be well travelled, having stayed in many luxury hotels which also have faults of their own! The Suite Princess is not the best we have stayed in, but it falls into the top ten overall.

No need to inform you about the hotels location, because you already know that!
Yes, the resort of Player Taurito is quite small however this does have its advantages, being able to walk down the street without being accosted by timeshare or restaurant touts is quite refreshing.
The hotels facilities include the main essentials for a good relaxing holiday though. Friendly staff, cleanliness, good food and drink selections, quiet rooms, swimming, sun, sand, and most importantly it is safe and welcoming.

Some Do`s and don’ts!

The following advice is by no means meant to be condescending, just some light hearted information to help you enjoy your holiday more.

Don’ts
The restaurants offer a large selection of different food, facilitating all diets and individual tastes. Don’t be tempted to fill your plate with all of the courses on offer as you will probably complain the following day that the food is repetitive.
Don’t expect your room to be like a fridge, the reason for this is that the outside temperature is between 22 and 40 degrees C.

Do`s
Close the patio doors, especially between 12 & 8pm, then the air conditioning may stand a chance of doing its job.
Do upgrade your room if you have the money, because you only want the best. Don’t You?
Do appreciate the hotel is not brand new. Like most of us, we need a bit of make up now and again!
Do book a holiday at this hotel.
Do enjoy your holiday at this lovely hotel & resort.

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 10, 2010

We stayed at the Suite Princess hotel in mid September and we really enjoyed our time there. There were a few things that were not great, such as the on going work to the water park that sits in the the middle of the hotel complex (not part of the Suite Princess hotel). During the week we had the constant sound of drilling and work men banging about. This as you would imagine took away from the atmosphere making it a little harder to relax. I do feel as though the photos on the First Choice website were purposely shot so we wouldn't see the construction work going on. However, if you can forget about the noise, the hotel it's self was pretty good. The service and the staff were great, i couldn't fault them. All the staff were friendly and worked very hard, pretty much non stop to keep the place nice and tidy. All the restaurants and eating areas and rooms were spotless. Our hotel room was pretty good apart from the shower. It needed a bit of work.

There was a Gym facility which had no air conditioning so how anybody is expected to exercise without passing out I don't know? There are plenty of weights and bikes in there but not a single treadmill which I would have expected to be in a gym.

The location was pretty good, our room happened to face the sea, so we had a great view each morning.

I have to say most of the guests were between an average age of 40-60 and both myself and partner being slightly younger (26 + 28), we did find it a little harder to make friends.

The beach was a little bit of a disappointment as the stones across the sea front made it a bit of a pain to walk about. It also cost to hire a sunbed for the day, which was a bit annoying. I should also point out the beach is shared with 3 other hotels in the same area.
There's plenty to do in the water if you like diving, jet ski's and boats.

The food was great with plenty to choose from, with a mixture of local and English dishes to choose from although we preferred to try the local cuisine. I would definitely recommend the 'Romantic Meal' which is on a Tuesday and Thursday. The staff really make an effort to make it special and the food was very good! The only complaint I would have about dining is the choice in drinks, it would have been better if there had been more options on the cocktail menu and perhaps some more beers to choose from.

The entertainment was a bit hit and miss, with a couple of really great acrobatic shows and some really embarrassing singing acts! It was also quite difficult to see some of the acts so we would suggest trying to get their earlier and getting a seat nearer the front if you really want to see what's happening!

We didn't go on any of the trips but we did get a taxi to neighboring Peurto Morgan which was a really lovely port with some beautiful scenery and delightful restaurants! We would recommend the 'Restaurante Patio Canario' which had some of the nicest sea food I have ever tasted!

Overall we had a great time and would recommend the Suite Princess if you are just looking for a nice relaxing time with plenty to eat and drink, however, if you are younger and looking for a 'buzzing' night life and perhaps more action this may not be the place for you.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basingstoke, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 10, 2010

List of Pro's:
Good size room
Clean accomodation and hotel
View out to sea
Food was fresh and well cooked especially the meat and fish
Thomson rep very nice hotel staff unfriendly on the whole

List of Con's:
Drilling noise from the water park refurb. however this may be nearing the end.
Self service drinks
No drinks waiter service
No drinks available after 12pm (come on...... we are on holiday!)
Entertainment geared towards the older age group
Air con almost no- existent in the dining room, rather than a relaxing meal you ate and ran! (kept their costs down)
Upgraded so we had a kettle in our room but had to collect our own tea, coffee, water etc
No ironing facility in the room, dont bother upgrading (unless you want premium drinks) take your own kettle and get your cup & saucer from the dinning room, the only other thing you will need is a safe which you can higher on a daily basis.
I would not recommend this holiday as 4* it is definately a 3*

  • Stayed October 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solihull, United Kingdom
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed October 8, 2010

We arrived late, at around 11pm and although it took a while for everyone to get their room keys, we were dealt with very professionally. The only thing that was missing was a porter to take our luggage to our rooms. After travelling since 12noon and because of delays it was one thing we would have appreciated and this does happen at other good hotels. A cold meal was laid on and drinks too. The next morning we awoke in a fabulous room with a fantastic view. The hotel was clean, bright and well staffed. There was so much choice at all meal times and because the drinks were all inclusive we just helped ourselves to whatever we needed and if they were not on display we only had to ask and they were served to us by wonderful staff.
We booked to have a romantic meal on a Thursday evening, outside, just lit by candles and the food, atmosphere and service was second to none. We were made to feel so special. The piano bar was a wonderful place to relax before evening meal and the lounge and show time were so good. All the acts we saw with the exception of the evening with parrotts were very professional. Avoid the parrott evening! From start to finish we thoroughly enjoyed our 2 week stay and the Suite Princess Hotel.
The only criticism we would have would be we never found out who the manager was, no-one ever seems to be around and it would have been very nice to thank him/her in person.
Thank you to all involved.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 5, 2010

We recently returned from our two-week holiday at the Suite Princess and what a disappointment it was!

HOTEL
As it is located right by the beach in a small rocky cove, you can actually hear the ocean once in a while from your bed, if you have the sliding doors or windows in your room open. There is another Princess Hotel directly opposite (the Taurito Princess) and a couple of other hotels next to both Princess hotels, all of which you can see from most of the rooms and more importantly hear most of the time.

There is nowhere to go for a walk apart from the tiny promenade in front of the hotel, which will take you about 10 minutes at a very slow pace. There are just hotels, a couple of small shops (combining your typical tacky stuff and an over priced supermarket) and lots of rocks.
The majority of guests in this hotel are English (at least 70%), the rest are either German, Czech or Spanish.


BEACH
The beach is quite small and has volcanic sand and although there are some sun beds with parasols, you need to pay for them. There are many loose rocks in the water and some strong currents with large waves which we saw sweep some people off their feet (we either had a yellow or red flag) so unless you are a very good swimmer I would recommend staying by the pool.


POOL
The hotel has one pool, which is divided into two separate pools, one with a gradual incline and similar to a diving pool. The larger one has the shallow end, where various activities take place during the day (the Aquagym, Waterpolo, Water Volleyball etc). These activities are quite disturbing, especially the Aquagym. The loud shouting of the animation team as well as the loud music can be quite annoying. Apart from the music from the speakers around the pool, you can also hear the music from the hotel directly opposite, so if you like some peace and quiet whilst sunbathing, forget it. There is a “quiet” area above the gym with about 20 sun beds but you can still hear the music from the Taurito Princess.

Most of the sun beds are “reserved” by towels before 9 o’clock. The sun beds are rather uncomfortable and there are not enough parasols.
There are many drains around the pool area and there is no escaping their aroma of what reminded me of bleach and some other strong odours depending on what side of the pool you were sat.


BEDROOM
We had a junior suite with a small living room area divided by a plastic feature wall.
The room as such was ok, reasonably clean.
The beds were basically two single beds pushed together. If either of us moved to the centre, the beds started to separate, resulting in a gap in the middle. The mattress was quite hard, which was perfect for us but some people might find it uncomfortable.
The air conditioning in the room was loud and also leaked so as we were on the 7th floor we left the sliding door open each night to get some cooler air in.
We found ants in our bed a couple of times and in some other areas of the room daily. We asked for the bedroom area to be “deep cleaned” on at least three occasions, on the fourth occasion we were just given an insect spray to use which suggests that is all that the “deep clean” was.


BATHROOM
Was a decent size with sink, toilet, bidet and a bath with an overhead shower. Towels were good and changed on regular basis. You are also given two pool towels which are not changed unless you want to pay. Fortunately we took our own beach towels and used these as well.
However, the bathroom could definitely do with a deep clean. There was grime on the shower head and around the taps (sink as well as bath), also the bath corners and tiles near the shower area could do with a proper scrub.
The hairdryer was one of these horrible 1970’s style boxes on the wall, with a hose and some hot air coming out, not ideal if you’re trying to dry long hair.


RESTAURANT
Is not really a restaurant but more of a canteen. Sometimes you’re taken to your table, most of the times you are just left to find a table yourself.
There is a “no short trousers for men during dinner” policy in place but apart from that, you can turn up in whatever you want to and they don’t really mind. We saw men coming in wearing football shirts, t-shirts and sleeveless vests, girls in hot pants and tiny tees and nobody really cared. If you don’t want to dress up for dinner, no problem. Some of the guests (including us) made an effort but to be honest you feel a bit de-motivated by the whole atmosphere.
On top of that, the air-con in the canteen is almost non existent. For a couple of days the air-con was not working at all and it felt like having dinner in a sauna. When we asked if they could maybe open some of the doors to let some air in, we were told it was not possible. However, when a couple of Spanish people asked for the same thing, magically, it was done. But only the doors closest to their table.
When I went to ask at the reception about the lack of air-conditioning in the canteen they told me that they are not aware of any problem and that I was the fist one to complain. When I talked to our Thomson rep though, he said that they know that a pipe had leaked and there’s no air-con but they don’t want to admit it.

The staff at the canteen work really hard, some are more pleasant than others. They tend to run around a bit (usually dropping things, breaking glasses, clearing up your table the minute you get up to get a glass of water or another coffee etc.).


FOOD AND DRINKS
Overall, very disappointing. The food is pretty much the same everyday. Reasonably good selection but everything’s just very bland and tasteless.
Breakfasts were ok (full English breakfasts are never really the same abroad – then again, we don’t go abroad to eat the same food as we have at home), pastries were reasonably good, lots of cereals and fruit.
Lunches were usually the worst meal times consisting of daily supply of burgers, hot dogs, chicken nuggets and pizza, with the occasional decent left-over from last night’s dinner and good selection of salads.
Dinners were a bit hit and miss, as written in other reviews. Enjoyed the Canarian night, Italian one was pretty pathetic. To sum it up, you never go hungry but eating just for the sake of eating and actually enjoying what you’re eating are two different things…
Wine on tap – if you like decent or even good wine, you’ll give it a miss. Basically, it’s pretty bad cooking wine. We had a sip of each on the first night and stuck with the sangria for the rest of our stay. Bought two bottles of Rioja in the shops when in Mogan and took it with us to dinner.
Apparently, the beer is drinkable and so is the cava on tap, at a push.


GYM
There are 6 or 7 bikes, 1 cross trainer and two weights machines. No treadmill. Again, the air-con is non-existent, which means you sweat just getting on the bike and near impossible to consider a proper workout. There is also no cleaning equipment so you need to take your room towels with you to clean down the machines


OTHER BITS AND BOBS
During our second week, there was some building work going on in one of the neighbouring hotels. We had to listen to the sound of drilling for three days starting before 9 am! Check before you go.
The evening entertainment - rather poor, only went to see the fashion show and the drag show and wish we didn’t bother with either. The hotel should seriously re-consider all of the acts, it could be so much better… There is a dance floor there which could be used for guests to dance on but no opportunity was given,
The day entertainment – we were definitely not fans, found the animation team too loud and generally annoying. Certainly not professional in any way.
Don’t bother buying anything from the fashion shows, you can get pretty much all the stuff on show on the market in Mogan on Fridays.
Market in Mogan is a mixture of mainly cheap and tacky stuff (think fake handbags, sunglasses and clothes) with occasional decent stall here and there (handmade jewellery, pottery, paintings).
Puerto Mogan is a nice place but to appreciate it, go when the market is not on.
Puerto Rico – so not worth your time, think Benidorm!


All in all, the hotel is more 3 star, certainly should not be part of Thomson’s platinum range!
Didn’t find the all-inclusive upgrade a good value for money, so we didn’t bother. We paid for our safe (although we think it is a rip-off since it should be a standard in a supposedly four star hotel), didn’t need bathrobe and slippers (too hot for bathrobes and had our own slippers anyway), didn’t really need an empty fridge and although we do enjoy a good drink, we don’t necessarily have to have a bottle of wine with dinner each night and alcoholic drinks during the day. We were ok with plastic chairs, as opposed to rubbish plastic sun beds on our balcony.

We did not enjoy our holiday and we definitely won’t be coming back.

  • Stayed September 2010, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rugby, England
1 review
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 4, 2010

A bitter-Suite experience

We’ve recently returned from 2 weeks at the Suite Princess in Playa Taurito, Gran Canaria. Overall we met some lovely people and enjoyed our holiday at the hotel but there were a few disappointments too, so this report is intended to tell you of our experiences so that you may know what to expect and what you may wish to change in advance if you can.

The hotel is a good number of years old but externally despite a few minor places with peeling wall surfaces, the appearance is generally good.

When we booked we had asked Thomson for a room on the top floor with a double bed (some are ‘twins’) but be advised that this information wasn’t passed on to the hotel. My wife found this out when she called the Hotel the day before our stay to request a kettle for our room. The receptionist made a note of our request and promised to arrange it, but when we arrived we had the kettle but no top floor room.
The Standard suite we were given was a good size and basically ok but rather tired and in need of a refurb. The bedroom units were chipped and the drawers were shabby and quite unpleasant – certainly not the usual Thomson ‘Platinum’ standard. The bathroom was ok apart from worn chrome fittings and an asthmatic hair dryer. It was late so we decided to follow it up in the morning and talk to the rep about it. We mentioned this at the Welcome meeting but heard no more. We asked again at reception (now the 4th request) and were told that there was “no point in moving as all the rooms are the same”.

Wrong - although we didn’t find out until our penultimate day, there were actually 3 standards of room – the ‘Superior’ suites (I believe all these had been refurbished), Standard suites that have been refurbished, and Standard suites that have not been refurbished – (usually green in colour), and it was one of these we were given. What was more annoying was that we heard that the hotel was only 60% full and the rep said we should have chased him for another room! So, if you are given one of these ‘green rooms’ I would suggest you persist and ask for another, as you’ll only be happy with one of these if you’ve not seen better or never been to a ‘Platinum’ hotel before.

Incidentally, the kettle wasn’t necessary as (contrary to the brochure) the Standard suite already had a kettle together with cups and tea/coffee.

The Hotel sits against the cliff face on 9 (actually 10) floors. The approach road is on level 6 where you’ll enter reception. All other facilities are on the ‘ground floor’ (1) except for the main restaurant which is on floor 0 (under the pool and the same level as the promenade).

Suites are numbered from 001 to 028 on most floor levels 1-9. The lower numbered rooms are nearest the Ocean and consequently quieter. You may wish to avoid rooms 6024 – 6028 and probably 7024-7028 also, as these are at access road level at the other end of the hotel and have their access doors and bathroom windows nearest to the large, outdoor, main hotel service lift where endless goods deliveries take place and next to that are a couple of guys who spend most mornings vacuuming and valeting hire cars – these would be a source of unwelcome noise if you are a light sleeper or are sensitive to noise. If you are, then you may also wish to avoid those rooms directly above the seating area outside the bars for the same reason.

We found the maid service to be a bit inconsistent. One maid appeared to be quite good and usually left everything as it should be; even thoughtfully closing the blackout blind to stop the room getting hot in the afternoon, but another maid was lazy and did only the minimum - e.g. on pulling back the cover on what appeared to be a perfectly made bed we found that this had been pulled over crumpled sheets that hadn’t even been straightened. Furthermore this same maid often left the patio door ajar (why?) and no sun curtain drawn, no cups washed. On one occasion we returned to find the room stinking of cigarettes, but the smell might have blown in through the open patio door… There was a ball of fluff/dust visible on the floor under the sideboard ‘overhang’ and this wasn’t swept up by either maid – I cleaned it up myself after a week as I was fed up of seeing it!

Otherwise the complex was very clean. I’ve read on here that people had seen the external areas looking dirty. We didn’t see any dirty public areas, and if we were out and about early enough we’d see cleaners sweeping all areas. Maybe a result of earlier Tripadvisor comments?

The décor in all public areas and bars was of a very good standard, apparently having been recently refurbished. As mentioned in other reports, all windows have the afternoon sun and the heat build up can be significant and even stifling – again, not the usual ‘Platinum’ experience. We found the air conditioning systems are ok if it’s not too hot, but inadequate when it’s hot and/or humid. The staff often open doors to get some air flowing through, but this negates the air-con. (The main restaurant can get especially hot in the evening). We left our spare door key in the room’s power socket and the air-con on ‘slow’ permanently, otherwise the room was baking hot when we returned in the evening and it took hours of full speed on the rather ineffective and noisy air con to get the room down to a comfortable temperature. (Only the fan speed could be adjusted, and not the actual desired temperature).

The main restaurant is nicely modern and minimalist with chrome/white tables and mirrored/ backlit glass pillars, but they’ve overdone it a bit as there are no soft furnishings so it all seemed very clinical with an acoustically poor ‘school canteen’ feel to it. Tables are quite tightly spaced and the result is dense seating with not much privacy. There were about a third to a half of the tables that were never laid up. No doubt this was due to the 60% occupancy level, but the consequence of this was the dense seating. There were no coffee pots or tea pots so every morning there were significant queues for the single hot drinks dispenser and also for the single toaster. Why only one of each? Again, not the usual ‘Platinum’ standard and not really acceptable in a hotel promoted at this level. The hot drink dispenser is not operating in the evening, so it’s not possible to have a cup of tea or coffee while seated at your table after dinner.

Overall, the food was good and usually hot enough, but rather repetitive, and the ‘show cooking at breakfast and dinner’ was unremarkable – we don’t class bacon and eggs as ‘show cooking’ – where are the fancy omelettes? After a week you’ll probably splash out on a taxi to Puerto Mogan for a nice meal at one of the quayside/beach front restaurants! The ‘Romantic meal’ was a very nice experience and the only time you will be waited upon or have anything brought to your table. We’d advise you to check the menu before booking though, as it isn’t flexible - other than for vegetarians.

There were drinks dispensers in all the bars and restaurants. The beer (Estrella) was excellent and always cold – just remember to open the tap fully and quickly to avoid getting a glass full of froth! The soft drinks were also good, but there was no cold still water, you had to get this from a bar and they’re not always open. The sparkling white wine was good, but the still wines were inconsistent. The red in the restaurant was undrinkable and ghastly the first week but improved to just horrid in our second week. In the tapas bar I found the red was always fine, but the white and rosé were never chilled or even cool from these dispensers or those in the main restaurant. If you like your wine and spirits you may want to consider the upgrade to Deluxe as that will give you more choice of some very drinkable wines and branded spirits at no further cost. (The bottled wines can be purchased if you’re not on Deluxe). But why should there be two levels of ‘all inclusive’?

We watched most of the entertainment but found it to be rather a poor standard, and repeated each week so consequently we spent quite some time in the Piano bar, especially on our second week, even though there was a pianist on only 3 nights each week. Unfortunately you can’t always enjoy the pianist at his best, as (because of the poor air-con?) bar staff leave the doors open to the foyer and the sports bar where the adjacent function room entertainment or the roars and cheers from people watching a football match can be heard and spoil your enjoyment of the pianist. This aside, make no mistake - the Piano bar is otherwise a very nice place to relax and was finished to a lovely fresh standard with new white sofas and white and silver tub chairs sat on superb black and white flooring. The only bad news here is that they not only stopped serving drinks at 11 pm, but they also made everyone leave so they could lock up! Not good, and again not really a ‘Platinum’ experience. This was particularly annoying in an ‘adults only’ hotel, and was in marked contrast to the ‘Taurito Princess’ family hotel that we visited on the other side of the bay and where they have a pianist 6 nights a week and cheerfully serve up to midnight – yet that’s a family hotel!

The pools were smallish for the size of the hotel although clean and at a nice temperature, but the sunbeds were very disappointing. They were the most uncomfortable, cheapest sunbeds available with no mattress and only a basic cover and ‘bungee cord’ springing. These sunbeds are the same as can be found on any beach and are at all Princess group hotels apparently. (We later heard that there should be sunbed mattresses available in 2011 when this hotel is in Thomson’s ‘Couples’ range). We found no actual shortage of sunbeds and daily the maintenance guys were seen bringing beds out of storage, cleaning them and fitting new covers before adding them to the ranks of beds. However, one thing we didn’t like was the fact that the beds were all laid out very close to each other, and there was also a shortage of parasols. Given that the hotel was only 60% full, we can only assume that they would be very tightly packed in if/when the hotel has more guests staying. The compact packing of beds probably explains why so many people were up early to put their towels down to mark their beds – usually this was seen on those sunbeds nearer a (relatively but not large) open terrace on the edges of the clusters – and this was usually being done by Brits! One night a big row developed after a couple were seen putting their towels out at 01.30 and the late night drinkers in the bar spotted them and threw these towels into the pool…

The young animation team were good and worked hard at getting people involved in the aqua aerobics, but frequently forgot to turn down the punchy dance music when they had finished, leaving it far too loud for people that wanted a quiet relaxing morning by the pool, and it usually needed guests complaints before it was turned down to an acceptable level around lunchtime.

If you like a quiet area to sunbathe, read a book and listen to the waves on the beach, then head down the steps beyond the pools to the small lower terrace above the ‘Well-being’ centre – but be quick, these beds were very popular for the reasons mentioned above, and if you’re a little unsteady on your feet then take care on the steps in this area as they don’t all have the same ‘rise’.

One very annoying feature at this hotel is the alleged ‘Eco’ charge of €1.30 to change a pool towel. This has nothing to do with ‘Eco’ or the environment, and is nothing more than a way of extracting more money from guests. Do you think that sounds harsh? Well, consider this:- In the bathroom, the hotel - just as any other hotel in the developed world - promotes the international ‘Towel code’ to reduce water waste and avoid damage to the environment by saying “dirty towels on the floor for changing, and towels left on the rails/hooks will be re-used”. We tried to stick to this code, but the maids left us 6 clean towels every day regardless – if the hotel were serious about the ‘Eco’ effect, they’d surely educate the maids to abide by the ‘towel code’ rather than charging for pool towels? - You decide.

During our stay there was building work going on at the Lido next door to the hotel. This was a only for about 3 days but it was the dreadful sound of jack-hammers and slab breakers that was loud and echoed around the bay and was clearly audible all over the hotel complex and certainly destroyed any opportunity to relax, especially when having lunch at the excellent ‘Tapas’ bar terrace, nearest to the Lido. This building work appeared to be maintenance and modifications to the Lido pool areas rather than major construction, so it may well be completed by now.

Most of the coastal resorts nearby (e.g. Puerto Rico) are grossly over developed, and although not as badly over developed, the bay of Playa Taurito is still not particularly attractive and many people commented during lunchtime at the Tapas bar Terrace that the view inland is akin to sitting in a quarry or an open cast mine due to the rugged and chiselled rock appearance. This impression is further reinforced by the poor beach with the (sticky) dark brown volcanic sand, and rocks and a suspicious sulphurous smell at low tide.

There were some new apartment properties being built on the other side of the ‘quarry’ but these appeared to be in a suspended state and no actual building activity was visible at the time of our stay. (Look out for the ‘crocodile’ shaped rock formation on the top of the cliff above the road to Puerto Mogan!)

If you want to see some natural and beautiful views of the island, you may consider the ‘Island Delights VIP tour’. We felt this was good value for money as it’s a full day trip including a good lunch and being transported in air conditioned Merc or VW people carriers with a very entertaining and knowledgeable guide (Garry). We saw many fantastic sights and moreover, we were pleased to see that not all of the island has been ruined by tourism… If you intend driving yourself up into the central mountain regions, be prepared to miss a lot of the sights as you’ll be too busy concentrating on the road with the hundreds of hairpin bends…

Puerto Mogan is a few minutes away by bus and the harbour area in particular is well worth a visit (and probably most enjoyable when it’s not a market day).

Another good day out we enjoyed was to take the bus to Maspalomas. As you approach the lighthouse there is a nice promenade to the right with some quality restaurants and boutiques and the famous huge beach and fantastic sand dunes are to the left of the lighthouse.

So to summarise – no two people like the same things on holiday and we all want different things from a hotel. All the elements are there for a great hotel stay but when we put it all together there was still something missing. In the past we have paid less but experienced much better. We hear that this hotel will no longer feature in Thomson’s ‘Platinum’ brochure after 2010 and from then on it will be in the ‘Couples’ range. It depends of course on how the hotel is promoted or advertised, but I can’t imagine that couples will have any lower expectations than ‘Platinum’ customers, so the hotel (and Thomson) need to attend to a few things at the ‘Suite Princess’ pretty quickly if they wish to avoid having more customers like us who sadly haven’t had the best potential experience.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Suite Princess

Address: C/ Alcazaba, 4 (Urb. de Taurito), 35138 Taurito, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Taurito
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Taurito
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Suite Princess 4*
Number of rooms: 304
Reservation Options:
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Also Known As:
Suite Princess Hotel Taurito
Suite Princess Grand Canary
Hotel Suite Princess
Suite Princess Taurito, Gran Canaria

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