This was our second visit to this hotel and found the new system of only offering rooms above level 4 to black band customers very disappointing. We had requested by e-mail 10 days before two high rooms next door like we had last year. We were given rooms on the ground floor and three doors away from our friends. Thomson couldn't have got it more wrong. We were told that we had to book black bands to get rooms higher than 4 but then met lots of people in the Hotel who arrived with us given rooms on levels 7, 8 & 9. most of which had booked last minute, paid less and hadn't requested any particular rooms or even paid for an upgrade. We were fobbed off by Thomson reps who we found rude and unfriendly. Arrived about 9.30pm tired and hungry due to flight delay to be told that food would not be available untill 11.pm. A plate of tinned ham and a plate of processed cheese with some bread awaited us not what one would expect from a 4* hotel. It was very obvious this year that unless you pay an extra £38 per person per night for an upgrade you were very third rate guests. We were told by the reps that they had no control over the running of the Hotel but bear in mind the only guests there appear to be with Thomson or Tui (same company) so I would suggest they have a great deal of control. The Hotel itself is still lovely and we had no complaints about the food. We usually go on three four holidays a year but will probably not book with Thomson again if that's how they treat customers.
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- Also Known As:
- Suite Princess Hotel Taurito
- Suite Princess Grand Canary
- Hotel Suite Princess
- Suite Princess Taurito, Gran Canaria