My wife & I got back last night from 2 wonderful weeks at one of the nicest hotels anywhere in the Canaries. We travelled with Thompson Holidays on one of their Couples holidays, flying from Manchester at stupid o'clock arriving at the hotel for 04.00am. It was not a good flight, being late, and also had it's share of ignorant flyers to whom the words "excuse me" or "sorry" were absolutely foreign. The transfer to the hotel was not bad (other than the timing) and was completed quite easily. The booking in process at the hotel was very efficient, and the 11 of us booking in were dealt with very effectively in the minimum of time. My wife & I were put on the 9th floor of the Suite Princess with a wonderful view from the balcony, it was one of the hotel's "de-luxe" suites, and lived up to it's name, it was very clean, large, well appointed, and with one of the largest beds we have ever encountered.
Our first meal experience was breakfast later on that morning, and it was great, the food was plentiful, hot and available all the time. We tried to have a full lunch each day too, but after a couple of days we decided that it would be better for our health if we made ourselves a sandwich using some of the cheeses and hams available at breakfast time, we complemented the sandwich with a draught beer at lunchtime, and in that way maintained a relatively sensible meal balance. Evening meals are eaten in the 400 seat main restaurant, and you select your table, you are then approached by one of the many staff who after looking at your band colour will bring you either a bottle of wine or direct you to the draught wine station. You then go off to select your starter and the choice is mind boggling from a choice of soups to salads of all descriptions with meats, fish, pickles etc etc.... After eating that you perform the exact same routing but on your main course - here you go to the chef station where they are offering you at least 6 main course options all freshly cooked in front of you. Once you have that on your plate you simply wander off the pick up all the support food for your course. Similarly for your sweet course (or cheese & biscuits) and I defy any sane person to not find something that they will love. I have read lots of letters from people on this site criticising the food, and in fact, calling it boring. It is far from boring, being among the best quality cooked food that we have encountered in an A/I hotel.
The Hotel Entertainment is aimed at the more mature market and is based around the Piano Bar, here they have a Pianist called Niki who is very talented, but a bit limited. He seemed unable (unwilling?) to deviate from his obviously well practiced routine, but he does get people up dancing! The "bought in" entertainment was very definitely 2nd class, and was not too well supported in my opinion so I can only assume that my opinion was shared by others!
One criticism I have read is concerning the placement of sun beds, and I think that I would have to agree that there are too many that are too close together. The hotel does have a stated policy saying that Sunbeds are not to be reserved - THEY DO NOT ENFORCE IT!!!! I am fairly sure that the Brits in the hotel are the worst offenders though they are probably challenged by the Germans.
The one real down side of the Suite Princess is it's situation in Taurito, because you cannot go for a walk after dinner, as there is simply nowhere to go.
The biggest factor to this hotel being well liked, and living up to it's publicity is, as mentioned, in previous letters, the staff who are exceptional in being helpful, knowledgeable, available and incredibly nice too!
Don't let anyone put you off a holiday at the Suite Princess - you will probably find that it will exceed your expectations, it did ours.
Ask for a high room, if possible on the 9th floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.