Traveling through Switzerland on the way to Cote d'Azur, we booked this hotel for one overnight. Immediately upon check-in, we were impressed with the hotel staff. They welcomed our two small dogs very warmly, and we were treated extremely well. We enjoyed the suite in Room 307. The balcony overlooks Lugano Lake and Lugano, and is accessible from both the bedroom and living room. TVs were in both rooms, with plenty of channels, including english. The room was very clean, and the furniture was in very good condition. The swimming pool was nice and clean, and the terrace above the pool was a nice place to spend the afternoon. We ordered two Sprizz which were delivered to the pool area. The hotel has its own restaurant and bar, and is not far from Campione d'Italia (a delightful Italian outpost that is completely surrounded by Switzerland, and has several restaurants and bars along the coastline of the lake.