After driving the stelvio we wanted some r and r and lugano seemed the next logical destination. We decided to try this hotel due to its close proximity to lugano and its lakeside views.
Great pool with views stretching over lugano and the lake. Well maintained, clean and a lot of fun.
Every little thing cost extra. From the time checking in we were being flogged an upgrade. When we mentioned we were not interested in it the price magically came down. We were still not interested but the whole inconsistent pricing gave a very unprofessional first impression. Rooms small and v dated. Bathrooms seem to have probably been redone since inception. Our room small, dated and with a massive ?60 inch plasma! Hourly public bus stop outside but a good 8k to town. Not much else in local vicinity. (Foxtown outlet was also a bit of a let down)
Breakfast sparse - puzzled look on most punters faces as there was really nothing that would pass as a hotel breakfast. Eggs have to be paid for!
Garage parking extra 15 chf but free in the driveway of the hotel. Possibly 3 or 4 spaces at most.
When i parked my car the receptionist didnt seem too impressed. She wanted me to move it so another car could park along side it. This was a tiny narrow space which might fit two v compact cars. Having a 30k jap import car i really thought she was joking. I think i would like to preserve my pride and joy rather than someone attempt to squeeze in an impossible space. Secondly some staff gave us a frosty reception. Others were fine. E.g my wife asked for milk for her morning tea and the girl serving told my wife to effectively get it herself from the cereal area. Normally this wouldnt bother me but as the rest of the locals were getting their own steamed milk brought to their table i thought this was discriminatory. We did not kick up a fuss due to language barriers and the fact i had left my phone with google transalate in my room
In summary on paper it looks good but in practice the place is dated, far from the town and makes money charging for petite extras