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“Superb Service” 5 of 5 stars
Review of Carlton Dublin Airport Hotel

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Carlton Dublin Airport Hotel
4.0 of 5 Hotel   |   Old Airport Road, Cloghran, Ireland   |  
Hotel amenities
Ranked #1 of 2 Hotels in Cloghran
GreenLeadersSilver level
Miami, Florida
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Superb Service”
5 of 5 stars Reviewed January 13, 2014 via mobile

I'm actually writing this review from my room as I did not want to wait to share my experience with this hotel. After a very long overnight flight into Dublin I was extremely happy to know that although check in time is after 2:00pm, the nice young lady in the front desk did not hesitate and checked me in right away and off I went for a much needed rest. Rooms are comfortable, wifi is excellent and free, dinner at the restaurant was outstanding. It seems that some rooms and hallways are being renovated. Shuttle service to/from Dublin Airport is timely and driver very courteous.

Stayed January 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Dublin Airport Hotel, responded to this review, January 15, 2014
Dear Guest

Many thanks for your review - I am delighted that you are having such a wonderful stay in the hotel and the team here has provided you with the very best of Irish Hospitality.

Please do not hesitate to contact me directly in the event that I can do anything to make your stay more comfortable.

Best Regards

Declan Meagher
General Manager
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719 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
n ireland
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 12, 2014

Stayed and parked here to take flight. 4 of us and tried to get showers but it was stuck at scalding. Phoned reception and waited and waited with someone finally knocking door after 1 am to examine shower to conclude that it was stuck at scalding ( both he and I suffered burn).
Apologies and nothing else from hotel.
Arrived back from holiday and phoned hotel for promised shuttle as it was very cold and we had an infant with us. No shuttle there. Eventually got to hotel and asked for £84 for each of two cars even though pre-paid. Fuming!
Apologies from guy in charge and nothing else.
There are alternatives at this airport so advice is to look closely at those

  • Stayed December 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Dublin Airport Hotel, responded to this review, January 17, 2014
Dear Reviewer

I note your disappointment in relation to an issue with the shower in your room during your stay and apologise for our shortcomings in this respect.

I note also that I have communicated directly with you in relation to your complaint but see no mention of this in your review for some reason.

As can be seen from the high number of positive reviews on this forum, the hotel operates to a very high standard offering the very best levels of warm hospitality, service and a great product. I am not unwilling to admit that there are isolated occasions whereby things do go wrong just like every other hotel in the world. However these are isolated and rare and always dealt with in the swiftest manner once notified to our team.

Yours sincerely

Declan Meagher
General Manager
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Enniskillen, United Kingdom
Top Contributor
177 reviews 177 reviews
92 hotel reviews
Reviews in 70 cities Reviews in 70 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed January 3, 2014

After staying on numerous occasions near Dublin airport, I decided it was about time for a change and booked the family into the Carlton prior to a flight just before Christmas. The layout of the hotel was very pleasing, the staff attentive and the rooms very comfortable. They accommodated our request on their booking website for a room overlooking the runway. It may not sound much but how often do you ask for special things in the box provided only to find the hotel haven't made any effort to accommodate? The restaurant was extremely welcoming and the serving staff friendly and helpful. The courtesy bus to the airport was timed (every half our and same on the return and you can pre book). That's a bit of a novelty for airport courtesy buses. All in all a pleasant surprise and I will certainly be back as I stay at airport hotels often. Wifi was free but via bitbuzz - so basically scatty, temperamental and only allowed one appliance per room but with a bit of luck that will change soon as it becomes more and more of a decision maker/breaker.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Dublin Airport Hotel, responded to this review, January 5, 2014
Dear John M

Thank you for taking the time to review the hotel online - I am delighted that you had a wonderful stay with your family and enjoyed every aspect of your experience.

The WiFi in the hotel is a high speed service which allows two devices per guest and additional devices on demand which the front desk team are very pleased to look after.

I look forward to welcoming you back again soon.

Best regards

Declan Meagher
General Manager
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Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 3, 2014 via mobile

Yet again the staff at the Carlton made my stay a great experience. Jimmy and Cliodhna in the bar/restaurant, Fran the driver, the lovely ladies on the front desk they all treated us with exceptional kindness and courtesy. How nice to see a hotel Manager on the floor, mixing and chatting with the guests. And if you love aircraft, you can have a great view of them departing and arriving. The rooms are first class, tastefully decorated,with ample tea, coffee and water.
The breakfasts are wonderful...so much food to choose from, and the dinner menu is excellent, again lots of choices and beautifully presented.
If you get a chance, stay at the Carlton. There are not many hotels that greet you like a friend ( and even remember what you favourite wine is!)

Stayed December 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Dublin Airport Hotel, responded to this review, January 5, 2014
Dear Jean S

Many thanks for your great review - it is a pleasure to take care of you whilst staying in the hotel and the team are particularly pleased to know their friendliness and spirit of hospitality makes such a difference to our guests.

We look forward to seeing you again soon!

Best regards

Declan Meagher
General Manager
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Belfast, United Kingdom
Top Contributor
77 reviews 77 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed January 3, 2014

Stayed here for one night as had early flight next morning.

Got checked in OK but room key wouldnt turn on electric in the room so called reception and the manager was sent up and discovered that it was faulty and was very helpful.

We then where changed rooms and thought rooms where quite good except for sockets which where not located beside beds for charging devices.

Overall hotel is nice and quite handy to airport.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Dublin Airport Hotel, responded to this review, January 5, 2014
Dear Mark M

Thank you for your feedback on the hotel following your recent stay with us - it is wonderful to read that you had such a great stay and we look forward to welcoming you back again soon.

Kind regards

Declan Meagher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 2, 2014 via mobile

Stayed here for 2 nights... Hotel a bit shabby.... Food not great... Staff not great..... Def not a 4 star 3 star at a push......needs some redecoration... Toilet in my room not flushing sink blocked disgusting.......rooms cold.... Cups in the room not clean... Always feel hotels that supply dark coloured cups are hiding something......White ones are better...It's funny I have read the response from management regarding previous posts and they don't seem to take them on board.....Hotel could do a lot more for itself if it addressed these issues...Def 3 star..Didn't use car park but it seemed to be very busy..........................Furniture in rooms very shabby... Def needs freshening up...

Stayed December 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Dublin Airport Hotel, responded to this review, January 10, 2014
Dear Reviewer

Thank you for your review of the hotel - I am sorry to read that you felt your experience was only okay and would be pleased to hear further from you in respect of any specific issues you encountered. My contact details via email are as follows dmeagher@carlton.ie

It is reassuring to note that the majority of our guests do have an excellent experience and hopefully we will have the opportunity to look after you again in the future.

Kind regards

Declan Meagher
General Manager
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South Sligo. Rep. of Ireland
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed January 2, 2014

Stayed for one night at the Carlton Airport Hotel on Saturday 28th December 2013. The purpose of our stay was to break up the journey home; after a delayed long-haul flight. It was 3a.m. when we arrived at the reception desk. This man at the desk was welcoming and withing minutes we were in the lift to our room. Lovely spacious room; and very warm and cosy. A kettle provided a lovely cup of tea. Then it was time to sleep.
The ensuite was clean with toilitories, and fluffy towels. I could not find fault with this hotel and will certinally book it again; when travelling from the airport.
We did not have meals at the hotel; as the times did not fit in with our travel plans.
Thanks to all staff members for making our stay so comfortable.

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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartlonGM_, General Manager at Carlton Dublin Airport Hotel, responded to this review, January 5, 2014
Dear Guest

Thank you for your review following your recent stay at the hotel. It is delightful to read such great comments and the team at the hotel are pleased that you had such a great stay and enjoyed the great comfort of our guestrooms as well as the warmth & friendliness of the team.

I look forward to welcoming you back again soon.

Kind regards

Declan Meagher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton Dublin Airport Hotel

Address: Old Airport Road, Cloghran, Ireland
Location: Ireland > Province of Leinster > County Dublin > Cloghran
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Cloghran
Price Range (Based on Average Rates): $
Hotel Class:4 star — Carlton Dublin Airport Hotel 4*
Number of rooms: 100
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Also Known As:
Carlton Dublin Airport Hotel County Dublin, Ireland

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