The hotel was easy to find and we were made to feel very welcome by Ben despite him being very busy with Sunday lunches. Our room which was situated at the front of the hotel was clean and big enough for our needs. One downside was that it was by a busy road and as we like to keep our windows open we had to put up with a lot of noise from traffic. Another small problem was that people who like to smoke congregated under our window and their smoke made it's way into the bedroom.....not nice when you are a non smoker. We stayed for 5 nights and cannot fault the staff especially Ben and Krasi (apologies for the spelling) who had to run the bar, wait at table and man reception. They were so attentive to our needs and nothing seemed to be too much trouble for them. We ate in each evening and ordered from the bar menu which had a wide choice of food to choose from. Every meal was delicious, The restaurant menu is very limited if you are staying for a number of nights. Breakfast was also of a very high standard and we were able to pick and choose what we wanted. The servings were very generous and were were always asked if we wanted anything else.
Having had a lovely week we settled down for our final meal. Our food was ordered and brought out in super quick time, served as usual by a very cheerful Krasi who made time to chat to us. At this point things went down rapidly when it became evident that the owners of the hotel were entertaining friends on the table next to us. The numbers increased and the group spread out getting nearer and nearer to our table. The owners seemed oblivious to the fact that they had paying guests in the room and repeatedly pushed past our table to fetch wine and sort food for their guests. They made no attempt to acknowledge us and didn't seem to realise that they were disturbing our last meal in the hotel. A comment was made about lack of space on their table for food and we noticed glances towards us. We felt quite uncomfortable and decided to go quicker than we would normally.......needless to say our table was moved very quickly to join theirs to create more room. Thankfully it was our last night and this experience didn't spoil our holiday completely. We are very grateful to all the staff for their friendliness over the week....it's a shame that the owners attitude to guests is not of the same high standard as their staff.
- Official Description (provided by the hotel):
- Located in South Somerset, near Ilminster, is an elegant Edwardian hotel owned and run by the Shepherd family for over 70 years. We are well know as the leading Somerset Conference & Business Centre in Ilminster Somerset, as well as a great party venue Taunton. The building with many fascinating features stands in over 2 acres of lawns and shrubberies. The Best Western Shrubbery Hotel in Ilminster, Somerset is ideally situated only half a mile from the A303 London to Exeter trunk road, and ten minutes from the M5 motorway at Taunton. ... more less
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- Also Known As:
- Best Western Taunton
- Taunton Best Western
- BEST WESTERN Shrubbery Hotel Ilminster, Somerset