Four of us recently visited at the end of October after booking through (secretescapes.com) for two luxury estuary rooms for two pairs of mother and daughter. When we arrived we were stood at reception for at least 20 minutes before we were told there had been a problem with our booking. We were then told that we needed to follow the manager to view two rooms and one pair choose which one they would prefer. The other room had been 'complementary' upgraded, leaving one couple with a choice view of a wall, a view of the train tracks (neither near the other pairs room, or estuary facing) we were also given the option to sleep on a sofa bed in the 'upgraded' room. This left both couples to decide which pair would forfeit the 'upgraded' room. By the time we had chosen our rooms and waited around for a new key to be delivered for the second room, we had lost time that we had planned to use the spa facilities and had received a not so relaxing start to our relaxing girly night away. For all the trouble we received one bottle of wine between the four of us. However - the treatments were good, the sauna and steam room were fabulous and the food was tasty. We found the hydro therapy swimming pool to be too cold and our rooms too hot.
I wouldn't normally like to leave a poor review. But after emailing to explain our disappointment over two weeks ago, we are yet to receive a reply, though ironically one pair has been given an upgrade for their next visit.
- Also Known As:
- The Quay Hotel Deganwy
- The Quay Hotel And Spa
- Quay Hotel Conwy
- The Quay Hotel
- Quay Hotel
- The Quay Hotel & Spa Deganwy, Wales
- Official Description (provided by the hotel):
- Set on the idyllic Conwy Estuary, the Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms, which have been exquisitely designed, incorporating all the style and comfort you would expect from in this award-winning hotel. The newly refurbished Lounge Bar is the perfect location to enjoy and informal meal or savour a relaxing drink by the water’s edge. The Grill Bar Terrace affords a veranda for dining “alfresco”, offering an extended outside area, enhancing the magnificent outlook and spectacular panorama of the Conwy River and Estuary. The Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. There is an on-site Spa, indoor heated swimming pool, sauna, steam room and gym. There is also ample free car parking on site and free Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff and more, it really is a hotel that is easily accessible from all areas. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Priceline, Hotels.com, Tingo, TripOnline SA, Agoda and Otel so you can book your The Quay Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.