We recently friday 04/07/14 atayed at the Willingham House Hotel Cambridgeshire for two nights. I can only say that this Hotel has the AA 4 star rating and it was appauling.
The staff were absent when we arrived at 5pm. The reception was abandoned, we walked around looking for staff only for a man to come out and say"I'm eating" as he walked past me without looking at me.
The only words he said were "what's your name?'" and "you're in room 8". he didn't tell us anything at all or how to get to our room.
The room was shabby, and grotty. The carpet was threadbare and dirty. The towelrail was broken off and was standing behind the bathroom door. This had been the same way for quite a number of weeks, as there is an entry on trip advisor from 3 weeks ago stating the very same problem.
The shower was a dribble i am only 5'4 and i had a problem getting wet, in comparison the hot water in the sink was scalding hot, dangerously.
There was no free plug socket for the kettle, therefore we had to move it to the bedside cabinet to plug it in. The lead was so short it was balancing on the edge of the cupboard. A real danger to children.
The TV came out of the Ark. It was the old tubular type so is blurred and you need to press 3 buttons to get it to come on.
The furniture in the room was ring marked and a disgrace. There are only a small number of rooms in the actual old house, the rest are some considerable distance away in a cheap extension over a school, so we actually looked out onto the sandpit and the children's play area.
The so called "terrace" is not availablke freely to sit on. There is one door to access it and that was in the dining room which is a chinese restaurant at night.
When we returned on our first night the receptionist (the same man) looked at us and turned away, hardly welcoming!
We would never ever stay there again. It is being sold as a traditional country house retreat and yet it is a very shabby, unfriendly, unkempt place.
There is only continental breakfast available and cold meats sit out unrefrigerated.
In reality I would never ever stay there again and neither would I recommend it to anyone.
- Official Description (provided by the hotel):
- Willingham House is a 4 Star Guest Accommodation Victorian period house set in 2.4 acres of superbly landscaped gardens in the Picturesque Village of Willingham , 9 miles from the historic University City of Cambridge.We have 22 en-suite bedrooms, chinese restaurant and bar, free parking. ... more less
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- Also Known As:
- Willingham House Hotel Cambridge