I had a one night spa package here with my mum last week and I have stayed at another Q hotel on the same package previously so had great expectations but unfortunately they were not at all met.
I will start on high with the good points. The actual building is lovely and in a great area, the staff are also excellent in all areas – spa, restaurant and reception very friendly and helpful. Our room was spacious and had a good bathroom. The spa treatment was wonderful and the girls were great. Breakfast was also to a high standard and had everything you could want plus it was all hot and fresh.
That’s about it for the good points, Upon arrival we were too late to use our lunch vouchers so had some food at the bar/lounge, I had a BLT and it was awful the bacon was not cooked fresh and just re-heated from breakfast so tough and rubbery, the bread was really hard like it had been toasted ages ago and it was really expensive for what it was. The actual spa facilities are not good – no Jacuzzi and the steam room and sauna we found to be very dirty and because of this did not want to spend a lot of time in there – I think they think because it is dark you can’t see all the grime, but you can. We also unfortunately were in there at designated ‘children’s time’ which you can imagine is not at all relaxing and I know these times are displayed but I think they are trying too hard to be a spa, family friendly and corporate hotel all together and clearly the three do not fit well together. The main restaurant was closed for refurbishment so we were put in a suite which felt like a wedding or conference and was not a nice atmosphere for dinner, the actual food was good but the menu options were really poor, probably the worst menu I have ever seen – we both ended up having fish and chips because it’s hard to get that wrong and saw lots of dishes being sent back to the kitchen. We missed lunch on our first day so had it the day we left after going into Winchester to do some shopping. We were informed it would be a buffet lunch however when we came back were told there were not enough people so would have to order from the menu (the same menu we have now seen 3 times) so were disappointed to begin with - if we had of been told this when we asked this morning we probably wouldn't have come back for it. Anyway we ordered our food and when it eventually came it was very nice but we were waiting almost an hour for it. All in all the cons massively outweigh the pro’s and although the staff were great and very apologetic it is not enough – we would not like to come back, it was supposed to be a lovely relaxing break in a lovely hotel but it just wasn't and we left very disappointed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 18, 2013
Thank you for taking the time to write a review. I would like to apologise for the shortfall in standards you experienced during your stay. The kitchen refurbishment, that will be finished with in a week ,has had more of an impact on our food service than we anticipated. We are a hotel & spa and for that reason we limit children's swim times 4 hours a day and during your stay it was half term. I have discussed your comments relation to the sauna & steam room with the leisure cleaning team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.