We visited, my daughter and I, on saturday 2nd March 2013. We chose here as we thought we would give it a try as it is fairly new. After seating ourselves down we then waited 15 minutes before being served, spite another table coming in after us who were served first. The waitress didnt have a good knowlodge on what they actually served and had to go and check as drink menu's didnt state what liquers were on offer. Another 15 minutes passed before we eventually got our drinks, which were only a simple baileys and tia maria coffee, with a toasted tea cake each. Hardly rocket science! Only 1 waitress on who was run off her feet, tryng to do everything, whilst the manager stood only making drinks. No disabled toilets. When i spoke to the 'manager' to complain about the wait and service he was less than interested in what i had to say, he was rude and dismissive and definatley not bothered about customer satisfaction, he obviously can't take criticism where it is needed. Need more staff as it is clear that they cant even manager a small coffee bar and would recommend the 'manager' having some people skills training. If they can't even get a busy saturday afternoon right when in the middle of westkirby then good luck to them, as there so many other places to choose from. Won't be back.
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