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“Busy saturday afternoon with only 1 waitress” 2 of 5 stars
Review of Rubis Coffee Lounge & Bar

Rubis Coffee Lounge & Bar
3 Banks Road, West Kirby CH48 4HD, England
+44 151 625 5136
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Ranked #18 of 44 Restaurants in West Kirby
Price range: $2 - $23
Cuisines: American, Hot Dogs, Coffee Shop, Sandwiches
More restaurant details
Restaurant details
Good for: Bar scene
Dining options: Lunch, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Free Wifi, Full Bar, Seating, Serves Alcohol, Takeout, Wheelchair Accessible
Description: Rubis Coffee Lounge & Bar prides itself on the quality products it supplies, whether that be the coffee and teas or the great selection of food including hot dogs. We also have a full bar and Brookyln Lager on draught.
Merseyside
1 review
1 helpful vote 1 helpful vote
“Busy saturday afternoon with only 1 waitress”
2 of 5 stars Reviewed March 2, 2013

We visited, my daughter and I, on saturday 2nd March 2013. We chose here as we thought we would give it a try as it is fairly new. After seating ourselves down we then waited 15 minutes before being served, spite another table coming in after us who were served first. The waitress didnt have a good knowlodge on what they actually served and had to go and check as drink menu's didnt state what liquers were on offer. Another 15 minutes passed before we eventually got our drinks, which were only a simple baileys and tia maria coffee, with a toasted tea cake each. Hardly rocket science! Only 1 waitress on who was run off her feet, tryng to do everything, whilst the manager stood only making drinks. No disabled toilets. When i spoke to the 'manager' to complain about the wait and service he was less than interested in what i had to say, he was rude and dismissive and definatley not bothered about customer satisfaction, he obviously can't take criticism where it is needed. Need more staff as it is clear that they cant even manager a small coffee bar and would recommend the 'manager' having some people skills training. If they can't even get a busy saturday afternoon right when in the middle of westkirby then good luck to them, as there so many other places to choose from. Won't be back.

  • Visited March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter U, Owner at Rubis Coffee Lounge & Bar, responded to this review, March 4, 2013
We are sorry for your experience this Saturday. This was actually our busiest day since we opened and normally we manage well with the number of staff we have on. Sometimes we have a lot of customers come in at once and therefore the orders back up a bit, we aim to get these orders done as quickly as possible without sacrificing on the quality, We are still a new business and are constantly adapting to the flow of traffic, however we have taken your comments on board regarding extra staff at busy periods and will be reviewing this soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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36 reviews from our community

Visitor rating
    20
    8
    4
    4
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Merseyside
Top Contributor
70 reviews 70 reviews
49 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
“Good atmosphere”
4 of 5 stars Reviewed February 24, 2013

Visited Rubis yesterday at 1pm with my sister. Due to us not seeing each other for a while, we had quite a bit of catching up to do. Staff were very friendly & didn't bother us, but we wanted a sandwich & both of us wanted healthy choices but they had sold out & only had the 'fat' variety left. This tells me they need to order more heathy options & a bit of salad garnish would be nice. If the gov'ment are promoting heathy eating, surely the coffee houses can back them. We did buy the 'fat' sandwich's etc. Love the relaxed Sofa's & will be returning.

  • Visited February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Fantastic selection”
5 of 5 stars Reviewed February 21, 2013

Visited Rubis in the evening with family and the choice of coffees, beers, wine and cocktails was excellent. The attentive staff and good atmosphere made for an excellent memorable night and we look forward to our next visit.

Visited February 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Kirby, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
“Excellent service”
5 of 5 stars Reviewed February 3, 2013

Visited Rubis a couple of times now, and must say, as well as the gorgeous food and drink, the service is second to none. Will definately be going back.

Visited October 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Kirby, United Kingdom
Senior Contributor
33 reviews 33 reviews
13 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
46 helpful votes 46 helpful votes
“Great!”
5 of 5 stars Reviewed February 1, 2013

Great coffee shop. Comfortable surroundings. The Americano I had was excellent and my wife's Gingerbread latte was delicious. Good customer service

  • Visited January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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