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“Interesting hotel - clean, staff lovely, food great” 4 of 5 stars
Review of BEST WESTERN Passage House Hotel

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BEST WESTERN Passage House Hotel
3.0 of 5 Hotel   |   Hackney Lane, Kingsteignton TQ12 3QH, England   |  
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Ranked #1 of 1 Hotels in Kingsteignton
Southport, United Kingdom
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
“Interesting hotel - clean, staff lovely, food great”
4 of 5 stars Reviewed February 5, 2013

Nice spacious rooms, clean, bathroom suite pale grey ! but hey makes a change from white - food here is really good and service is great.
Loads of parking - close to town only a short walk.
All the staff that i came across were lovely and couldn't do enough to help.
Haven't got anything negative to say

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review, February 6, 2013
Thank you taking the time to write your review.

I will look forward to sharing your feedback to the other members of the team.

Kind Regards

Carley Warren
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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618 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Norwegian first
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English first
Cardiff, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 4, 2013

I travel on business, and therefore find it difficult to comment on value. This hotel would seem to be a bit on the expensive side and my employers tend not to use it unless cheaper alternatives are not available. Only the user can comment on VFM.

FAME - everyone locally knows the place - which is quite good because it is tucked away a bit down an obscurish access lane in a little hamlet. Satnav found it OK though.

LOCATION - superb location for a business traveller. Located just off easily accessed main roads.
Its location also means that its nice and quiet and the sleep quality is superb.
Knockout views by the riverside!!!
ROOMS - Good for the business traveller. Modern, clean, functional. I like it.
The hotel is really in three parts. Rooms are in a main block, and an annexe. There is also a separate pub on the site. I liked the pub, and thoroughly enjoyed sitting outside with a drink and watching the waterside view.
Would I use the place again? Certainly! I loved it.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review, February 6, 2013
Thank you for your review.

I am really pleased to see that you enjoy your stay with us at the hotel.

Please can I ask you to contact me with regards to yours and your company's accommodation requirements in the area? My number is 07725481518.

Kind Regards

Carley Warren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Sussex
2 reviews
3 of 5 stars Reviewed February 4, 2013

Booked this hotel for a treat for my husband's 30th birthday. Generally very impressed especially with the staff on reception who spent some time trying to fit me in on a heavily booked weekend, printed out my voucher for me when my printer failed and were very friendly throughout - lending packs of cards, pencils and recommending local walks.
I don't really want to complain as we had such a fantastic deal but there are a few areas where I think it could very easily be made better. Other than the staff who are very friendly, the hotel feels quite characterless - there is no local information in the rooms or main hotel other than a computer screen, there's also no newspapers in the lounge or playing cards etc.
Ther meal was fantastic value and the mussels superb but we both found our steak extremely bland and the sticky toffee pudding was cold and tasted very synthetic. At breakfast, the selection was generally good except for the fruit bowl which contained some extremely shrivelled apples and a couple of oranges (some fresher apples were put out on the 2nd day and I managed to grab the last banana).
I didn't get much sleep at all due to waking up every hour with the noise of the heater turning on and off but I'm a light sleeper so I'm probly being fussy there.
None of the above should detract from the fact that the location was superb, lovely spacious rooms, beautiful views and fantastic staff.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review, February 6, 2013
First and foremost Happy 30th Birthday to your husband from us all at the BEST WESTERN Passage House Hotel.

Thank you for your review, I will be sure to pass on your feedback to the other members of the team.

Kind Regards

Carley Warren
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 3, 2013

Me and my wife to be used a Groupon voucher for our stay at the hotel from the 1st til the 3rd February, and were pleasantly surprised with the stay we had. The room was clean and of a good size, overlooking the river and surrounding areas, staff were friendly and attentive, and the leisure facilities were nice, if a little dated. The restaurant was probably the biggest plus point of the hotel however; we were entitled to a free evening meal due to the package we were on, and expected a one, maybe two course meal, however we received a three course meal including steaks! Bargain! There was also plenty of car parking, breakfast was good, and the hotel is near many attractions. A really good getaway, and we'd definitely consider staying here again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review, February 6, 2013
Thank you for your review.

I am so glad to see that you enjoyed your stay with us here at the BEST WESTERN Passage House Hotel.

I hope that we get to welcome you back again soon

Kind Regards

Carley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
birmingham
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 17 cities Reviews in 17 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 1, 2013

stayed on 26 jan one night in the lodges very large rooms, the rooms were clean and bright with tea making facilatis ,nice bathroom very the rooms were very worm ,we used the swinming pool in main building small but nice. hotel in lovley position by estary also good pub food avalable will return

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review, February 4, 2013
Thank you for your review.

I am happy to read that you enjoyed your stay here at the BEST WESTERN Passage House Hotel.

We will look forward to welcoming you back to the hotel again soon

Kindest Regards

Carley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
poole
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 1, 2013

We booked using a Groupon voucher, everything about the hotel was superb.We stayed on the 28th / 29th Jan 2013.The bedroom was large and the bed kingsize.We stayed in one of the lodges which was away from the main hotel, the room was absolutely spotless.
The swimming pool was closed for a clean up. It is a shame that you can't sit with your partner in the steam room as commented on by a previous guest.
Food was excellent and we were served very quickly by a really charming waitress who dealt with us in a really professional manner.
All the staff were very pleasant, we were also dealt with by the Bulgarian receptionist who was nice. The couple (c9ckl) who said she was terrifying really need to get out more often as they certainly don't have a clue about life. What a silly comment to make !

We will certainly stay there again as we really enjoyed our visit.

Room Tip: Ask for a room in one of the lodges away from the main road.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review, February 4, 2013
First and foremost thank you for your review.

It gives me great pleasure to read your review and to hear that you enjoyed your stay with us.

I will look forward to sharing your review with the rest of the team members including Iliana (our Bulgarian receptionist)

I hope that we get to welcome you back soon

Kind regards

Carley Warren
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falmouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 28, 2013

Spent a very pleasant mid week break, staff were very helpful, room was lovely and clean. Leisure facility were also good. Booked using Groupon and had no issues whatsoever, only down note was the evening meal okay but could have been better prepared. Pub opposite great food with very large portions.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PassageHouse, Director of Sales at BEST WESTERN Passage House Hotel, responded to this review, January 29, 2013
Thank you for taking the time to write your review.

I will be sure to pass on your feedback to all members of the team.

Kind Regards

Carley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Passage House Hotel

Address: Hackney Lane, Kingsteignton TQ12 3QH, England
Phone Number:
Location: United Kingdom > England > Devon > Kingsteignton
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Kingsteignton
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Passage House Hotel 3*
Number of rooms: 90
Official Description (provided by the hotel):
Located on the banks of the Teign estuary, BEST WESTERN Passage House Hotel offers a comfy-contemporary atmosphere for any business or leisure stay. With a total of 90 well appointed hotel bedrooms with en-suites and holiday apartments which have spectacular South Devon riverside views and a luxurious leisure suite with a Steam Room, Sauna and well appointed Gym. Our Beauty Salon offers a range of treatments, massages and aromatherapy. Centrally located between the busy city of Exeter and sea side town of Torquay, BEST WESTERN Passage House Hotel is a unique location that ensures that you and your guests will enjoy the benefit of a delightful riverside setting as well as the unique accessibility whether they are travelling by road, rail, or air. All this makes BEST WESTERN Passage House Hotel one of the most perfectly positioned venues in Devon. Situated just off the A380 and M5, our conference hotel in Devon is only 15 minutes from Exeter city centre and offers ample free parking and complimentary WiFi. ... more   less 
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Also Known As:
Passage Hotel Newton Abbot

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