We checked availability for our chosen dates prior to buying a groupon deal, yet when we tried to book it we were told no rooms were available for groupon due to the restaurant being fully booked. In fact our chosen dates are still available to book on line at the full price rate with absolutely no mention of limited dining options. After speaking directly to the hotel we also tried their customer service line in the hope of extending the voucher or maybe even taking the two day break without the 3 course meal included(which seems to be the problem) we were promptly told to take this up with the hotel as best western are a large chain with very little input in the day to day running of individual hotels. We were directed to speak with Carly Warren who again reiterated "COMPUTER SAYS NO" it seems groupon equates to second class citizen which is a shame considering we have stayed there before & enjoyed it, in fact we also have a best western loyalty card!!!! Ironic really as we will never use them again. Over all VERY DISAPPOINTING. No effort was made by management to resolve this issue which in my opinion is appalling customer service
- Official Description (provided by the hotel):
- Located on the banks of the Teign estuary, BEST WESTERN Passage House Hotel offers a comfy-contemporary atmosphere for any business or leisure stay. With a total of 90 well appointed hotel bedrooms with en-suites and holiday apartments which have spectacular South Devon riverside views and a luxurious leisure suite with a Steam Room, Sauna and well appointed Gym. Our Beauty Salon offers a range of treatments, massages and aromatherapy. Centrally located between the busy city of Exeter and sea side town of Torquay, BEST WESTERN Passage House Hotel is a unique location that ensures that you and your guests will enjoy the benefit of a delightful riverside setting as well as the unique accessibility whether they are travelling by road, rail, or air. All this makes BEST WESTERN Passage House Hotel one of the most perfectly positioned venues in Devon. Situated just off the A380 and M5, our conference hotel in Devon is only 15 minutes from Exeter city centre and offers ample free parking and complimentary WiFi. ... more less
- Reservation Options:
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- Also Known As:
- Passage Hotel Newton Abbot