We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect evening” 5 of 5 stars
Review of The Colliery

The Colliery
High Jobs Hill, Crook, England
01388 762511
Website
Improve this listing
Ranked #8 of 19 Restaurants in Crook
Cuisines: Coffee Shop, British, English, Bistro
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Dinner, Reservations
1 review
1 helpful vote 1 helpful vote
“Perfect evening”
5 of 5 stars Reviewed November 17, 2012

I love this place..

Cold November at around 5pm. Walking in being instantly recognised and greeted, the surroundings
are warm and welcoming. Customer service. Which is key for any establishment. This country side restaurant were exceptional! To the bar staff and to the waiter. The food was amazing, portion was great and timing was almost seamless between courses!. Would recommend this place for everyone!

    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
785chris, Owner at The Colliery, responded to this review, November 22, 2012
We thank you for your 5 star review and will pass on your kind words, we work very hard to make your visit a very enjoyable one
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

35 reviews from our community

Visitor rating
    23
    5
    5
    1
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
durham
Contributor
11 reviews 11 reviews
5 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“worse than ever”
1 of 5 stars Reviewed November 6, 2012

i only recommend closing this one down...
food terrible..
service rubbish and run by some bloke who keeps interupting you whilst you eat...
not recommended...

Visited November 2012
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
785chris, General Manager at The Colliery, responded to this review, December 28, 2012
it is clear from your reviews of all the crook food venues you are not a fan of any of them except your own maybe?

we work hard here to delight our guests time and time again, we serve hundreds of meals every week and to returning guests who if we served rubbish food would not return

you seem to enjoy your food abroad so we suggest you go where you enjoy it sir!!!

kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Delicious Treat”
5 of 5 stars Reviewed November 2, 2012

October 15th 2012 Me and my wife had gone to the colliery for our anniversary and I must state that the overall quality of the food and the great hospitality of our young waitress was bar none a delight. We both ordered from the menu and each had the lasagne, needless to say it was the best tasting dish I have ever had the pleasure of eating, great value for money and we also had a cheesecake which I presume were home made as it was outstanding. Will definitely be back to try the specials next time.

    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
785chris, General Manager at The Colliery, responded to this review, November 8, 2012
Many thanks for your 5 stars the staff try their hardest to so a nice remark means the world to them and us as owners so thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Eating in Crook”
3 of 5 stars Reviewed October 30, 2012

Hospitality very good; food good but decor lacking and uninspiring and looked a bit tired and run down

Visited October 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
49 reviews 49 reviews
19 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“took over a hour for out food”
3 of 5 stars Reviewed September 17, 2012

was staying with family for a weekend so in total we were a party of 7 we had booked for 8pm order at 8.15 and was served our food a hour later.

last time i was here was 4 years ago and was not a fault to be had, sorry to say it's not a place i would rush back to with the new owners there.

after about 45 mins the waitress offered us a round of drinks on the house, problem was that my brother had booked 2 hours off call and was due back on call at 10 so when food was served it was rushed.

  • Visited September 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian B, Owner at The Colliery, responded to this review, September 18, 2012
We are sorry to hear your thought on our venue all be it a fortnight after you joined us, we are very concerned when some one dos not enjoy their dinning experience with us as you can see from all the reviews we have and the 600 people a week we serve we try our best, it state quite clearly in the front of the menu you ordered from that ALL our food is cooked fresh to order, and in busy time a wait is to be expected and the night you came to us you saw we where full and very busy at that time, we are sorry your meal took 45 mins to get to you and where offered a complimentary round of drinks but the kitchen team did over 100 meals that night and ALL where fed with quality food freshly cooked, as you make no reference to the food here and or indeed on the night we can assume you enjoyed the food when served.

If you had made us aware of the urgency of your family member being on call as people do here we expedite those meals with great haste.....


I just wish you had said something to me on the night or asked for me the owner and i would of spoken to you personally

we leave it to fellow readers on here to see this a it is a short wait on a very busy night for a large family party but the food was great when you had it as shown with all the other excellent reviews
Regards
Christian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed The Colliery also viewed

Crook, County Durham
Crook, County Durham
 

Been to The Colliery? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage The Colliery, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.