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“3 Star hotel? More like a 2 Star Hostel!” 2 of 5 stars
Review of Somriu Hotel Vall Ski

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Somriu Hotel Vall Ski
3.0 of 5 Hotel   |   Ctra. General de Franca km. 16, Incles AD100, Andorra   |  
Hotel amenities
Ranked #3 of 4 Hotels in Incles
Top Contributor
69 reviews 69 reviews
19 hotel reviews
Reviews in 42 cities Reviews in 42 cities
53 helpful votes 53 helpful votes
“3 Star hotel? More like a 2 Star Hostel!”
2 of 5 stars Reviewed March 3, 2014

Arrived at 2pm to be told that rooms were not ready until 4pm. We had our own skis but we could not use the lockers as they were still full and would not be ready until the next day.

Dinner consisted of soup and bread but we did not have any soup the whole week as it did not look that appetising. There was a mixed buffet salad which I had with a fish course from the main buffet. Not bad but the same salad every night. The main course buffet varied every night but was not that good as everything tasted the same really. Desserts were a bit of a joke as one night we had a choice of jelly or tinned fruit salad.

Breakfast was better with decent coffee but my wife had to bring her own tea bags as the tea was poor. Juices and water were available and not bad. There was a selection of meats and cheese with bread/toast available. The cereals were the cheapest ones you could find with little taste to them. The hot food was scrambled egg, fatty bacon, hot dog sausages and beans, every day with no variety. Croissants were nice and some were filled with lemon or chocolate.

The first dinner we met the other guests who mainly consisted of 85 schoolchildren on their annual ski holiday. What a racket at dinner and breakfast as well as late into the evenings.

The restaurant staff worked hard but because we didn't buy drinks on the first night we were never asked again and forgotten about. Drinks are extra, even water.

The reception staff were not very receptive and one was particularly argumentative when I asked her about the internet which was not working.

The Internet can only be described as non-existent. You can only receive it if you sit on the well-worn settee right outside the office as it has a range of 2 metres. Once I managed to connect and was getting speeds of 1Mbps which is slower than dial-up.

The lounge area consisted of a little room with some well-worn armchairs. There was a bar to the side which reminded me of the bar in 'Allo Allo' - wooden tables and chairs with lots of echoing noise. It was fortunate we had relatives staying at the Euro Ski Hotel just down the road as this is a 4 star hotel with a decent bar and communal area. We spent the whole week in their bar rather than the Vall Ski.

The rooms are large with a bathroom with bath and shower (falling off the wall as did one of the bath hooks). Single beds as I don’t think they do doubles. 2 large wardrobes and a lounge area out the front with a bed settee and a pull out bed. The TV was typical for European hotels. There was a fridge and a safe but the safe costs 1 Euro per day.

The room was plenty warm enough but the reason was the air con / heating came on at 6.52am and was so loud that it woke me up every morning. It came on again towards the latter part of the evening and kept me awake until midnight when it would switch off. The ear plugs definitely helped especially with the teachers saying goodnight down the corridors to the 85 school children.

Do not think of walking to the chair lift with children as there is limited pavements and was particularly dangerous where the building works are taking place. The shuttle bus runs every 15 minutes from 9am until 10.15am then again from 4pm to 5.15pm but you have to book every day with reception.

There is a free bus from the large supermarket which is just past the gondola provided you buy something. This is worth a visit as it is quite unusual with lots of local produce you can taste.

Room Tip: Rear of hotel is best as you get a bit of a view.
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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65 reviews from our community

Traveler rating
    5
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    21
    12
    11
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Elba Island, Italy
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed October 17, 2013

we have just retuned from a four night stay at this hotel with ledger holidays .This hotel could do with refurbishment .The heating in our room was heated by a portable heater the room was quite large two sections one with twin beds in it the other a sofa bed desk tv and fridge.The beds had blankets rather the duvets.The food in the dinning room was buffet style nothing was labled so you had to try and work out what fish or meat it was and by the time you got it on to stone plates your dinner was always cold.Puddings were the same every night ok if you like tinned peaches pineapple apricots and pots of youguts.There was a bar where prices were very good if you could find any one to serve you.Abeatifull area shame about the hotel

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Travelers are raving about these Incles hotels

Wellington, null, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 16, 2013

We have just arrived back from a very good holiday,the staff were very friendly even though it was (out of season) and helpful.there was plenty of food and a good range available,usually on a coach tour we get a limited choice.The only thing I will gripe about is that the plates were very cold!!!! And us Brits do like gravy with our dinner.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 10, 2013

Booked 3 nights over New Year Dec 2012 as a family with 2 young children; arrived to find no room, fully booked (sorry, 'a problem with the room' that would be miraculously sorted by checkout time the following day...) and they put us up in their sister hotel 10km down the valley (a REALLY bad hotel) - in 2 twin rooms on separate floors. A very disappointing start to a holiday. Finally sorted the next morning, with no real 'compensation'.

We had booked half-board - but 1 night was NYE, they had a 'gala dinner' which they wanted us to pay an EXTRA 210 Euros for!! We declined (our children wouldn't stay up beyond 10pm, never mind 12) but there was no provision / attempt / discussion to provide any food.

Very poor service. Would NOT go back. Room though when we finally got to it was quite nice and clean, breakfast OK.

For new skiers / children, I recommend the private nursery slope just behind the hotel - very small but incredibly convenient, a lot cheaper than the main resort, and fine for little ones!

Room Tip: We paid extra for one of the duplex rooms - large, good for a family, recommended
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 8, 2013

Easter ski trip with partner and 4 friends, we expected a budget hotel and were satisfied with what we got. Last week of the season we expected the staff may be on wind-down and on that score we were spot on. However it was only in patches and they all had their moments to impress. The highlight was on our final night when we had told them we would be out for the evening meal and then the buses got snowed off. Alfredo and his wife managed to conjure up a delicious 5 course meal at 10 mins notice - sheer brilliance. Drinks average price (€2 a bottle for beer, €3 for spirits) but measures varied wildly!
Rooms are noisy, spa was shut, no entertainment on but buffet was plentiful and varied, ski bus punctual and cleaners did a good job all round.
This is a good hotel if you want a cheap place to stay to get on the fantastic slopes of the Grandvalira area. Great for beginners and improvers with good instructors and good range of runs. We booked with Crystal and were overall very satisfied.

Room Tip: Definitely ask for upper floors.
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Top Contributor
71 reviews 71 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed January 29, 2013

This year for the snow holidays in Andorra, me and my wife, decided to choose the Vallski Hotel in El Tarter, for six nights with half board.
We were pleased with this option, having been in a room with an exceptional view to the mountain.
The location, around 800 meters from the slopes (El Tarter sector), was excellent. There was a very good free shuttle service to the slopes with a friendly and helpful driver.
The reception staff / bar / restaurant was quite good, helpful, enlightening and always lovable.
The self-service meals were a lot of variety and quantity. The wine list was reasonable for all kinds of tastes and prices.
The room was clean, a comfortable bed and good shower.
But there are some aspects less favorable like:
- to pay €1 for the use of in-room safe is ridiculous. It was better this service to be included in the room price.
- a bad soundproofing of housing. We could hear the noise from a room to another and it was almost possible to participate in the conversation of other guest.
- the quality of the television signal is bad and the quality of Wi-Fi was terrible.
Despite these unfavorable aspects, we were pleased with the quality versus price of this hotel and we think to use it again on future trips.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2012

This is an excellent hotel. Went with my friend. We were on the fourth floor and our room was amazing. We had two floors with twin beds on top floor and television plus bottom floor had settee, table, another television. One of these large rooms would have been adequate! My friend, who is vegetarian, was offered a different choice every night by the lovely chef but also there were extra choices already on offer for her. Food was excellent with soup every night, fresh bread, meat, fish, pasta dishes, salad bar, vegetables. Could have been a bit more variety in pudding dishes but I'm not a pudding person. They had apples, pears and satsumas but no bananas for some reason no doubt. You came away feeling quite full! 5 min transfer to the gondala every morning and the driver put himself out twice by picking us up early on two of the days. Also he spotted us laden down with presents making our way up hill to hotel and he stopped to give us a lift. Free WiFi in foyer. Resort didn't have a lot of snow but snow cannons aided this. Great area for all abilities. We had an Aussie called Alan teaching us in ski school. He gave us confidence. we will definitely come again and this compares excellently to cervinia on Italy which is where we usually go.

  • Stayed December 2012
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Somriu Hotel Vall Ski

Address: Ctra. General de Franca km. 16, Incles AD100, Andorra
Location: Andorra > Canillo Parish > Incles
Amenities:
Bar / Lounge Restaurant Room Service Spa
Hotel Style:
Ranked #3 of 4 Hotels in Incles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Somriu Hotel Vall Ski 3*
Number of rooms: 51
Official Description (provided by the hotel):
Hotel located in Incles Valley at just 800 meters from the Ski Resort Grand Valira by its El Tarter’s access and at 17 km of Andorra’s Shopping Centre. Services: The Hotel completes its facilities with buffet restaurant (drinks not included), cafeteria, polyvalent room, wifi free zone, internet point, garage (limited), laundry service, free ski lockers and relax zone (extra charge) with Jacuzzi, Sauna and massages service. FREE transport to El Tarter access in stipulated schedules and DAILY ANIMATION PROGRAM FOR ADULTS AND CHILDREN. Rooms: The Hotel has 37 standard rooms for a maximum of 4 people and 13 duplex for maximum 5 people, all of them equipped with bedroom and living room with nest bed, complete bathroom with hairdryer, direct telephone, Satellite TV, fridge and safety box. ... more   less 
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Also Known As:
Vall Ski Hotel
Somriu Hotel Vall Ski Andorra/Incles

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