This is a three star joint pretending that its a five star joint and charging like its even more than that. The rooms are nice. Our room's ocean view was truly spectacular. The pool was fabulous.
So why only two stars?
The food is not great, is grossly overpriced and the service was truly disappointing. The food is priced as if its high end Manhattan dining but the service quality is road side diner. I like road side diner. I just don't like being gouged.
The hotel staff is trained to be polite but not particularly helpful. Its a bizarre feeling when unfailingly polite people are being so unhelpful.
Here's the cliff note version why our vacation was so much less enjoyable than it should have been. We were traveling with a 7 and a 10 year old and don't feel comfortable having them in a separate room.
We reserved two double beds. When we arrived they only had a king bed for us and they really didn't care. They just kept reiterating that their computer said only 2 adults were coming despite the fact that our printed reservation had 4 names on it. They kept saying that their computer said only 2 adults so they could not do anything. Bizarre.
Then they started telling us that a king size bed and two double's are the same size so all should be good. Then they offered to supply a cot and they did the math and advised that a cot and a king size bed are actually larger than two double beds so we should be really happy. They refused to supply a second cot. After much back and forth and their unwillingness to do anything they very reluctantly agreed to provide free wifi and 20% off food and drink.
I then had to pay off one of the porters to bring us a second cot that management refused to put in the room. It only took 7 requests to receive blankets for the cots.
The room and view were wonderful. Except for the broken towel bar that kept falling to the floor and the broken toilet seat that was aggravating.
After checking in we promptly made restaurant reservations with the concierge at a hotel restaurant for each night that we would be in Costa Rica and planned our activities around those dinner times.
Late the next afternoon we were advised that our reservation was overbooked for that night and that we would need to eat at another time. When I wanted to know why their error should be solved by inconveniencing my family on its vacation all the person could do was repeat that they had overbooked and we needed to move our reservation time. That's one way to solve their overbooking error. Just not the way that should have been chosen.
Then the next morning we received a 6 a.m. wake up call for an activity that was actually scheduled for the subsequent day. Nice way to start the day.
Most of the time when we asked for something we were very politely told that that was someone else's job who was sometimes available and sometimes not. Nothing was easy.
Then our last night at the hotel we received truly horrible restaurant service. We waited an hour for our food. The appetizers arrived without any plates for sharing and then before we even received plates for our appetizers our entrees were dumped on the table. We were not provided steak knives for our steak or lamp chops and hacked at the meat with butter knives. Our water was never refilled. You get the picture. The service was just not good.
I could go on for pages regarding the deficiencies but I'm sure that you get the picture.
Stay someplace else.