My husband and I went here for our babymoon. We loved Costa Rica but were disappointed with this hotel. It is very expensive so we were expecting first class service and food. The first day we go to the pool and there were no towels. The staff kept saying "there being washed" but two hours later there 10 people waiting for towels and the staff was able to find one towel. We finally gave up and went back to our room. The food is ok at best. The staff raved about the "steak" restaurant. Our food lacked seasoning. I wonder if the guy on the grill had even made a steak before. We asked for the meat medium and it came out well done. The room itself was nice and the staff always eager to please but for those prices I expect things to be perfect. Definitely get a car so you can travel around to do stuff. We brought our own gps unit but if you don't you will have to rent one because Costa Rica doesn't have road signs to tell you where you are.