Stayed here the other night. Platinum member, stay at plenty of JW properties around the world.
This one totally misses the mark. Staff are slow, lazy, unfriendly, and more interested in hanging out and chatting than serving customers.
At check-in I had to wait ages, then finally checked in. No real welcome, actually the guy was pretty hostile! not a good way to start a vacation.
Hallways to rooms are tatty and worn out, trash and soiled bedsheets line them throughout the day. Not a good impression. Room was big but bathroom unclean and nothing worked in my room! lights broken, shower broken, connecting door left unlocked, and right before bed...the air conditioning broke! insane for a newer hotel!
Luckily the rooms have fans and it is cool at night, but how odd....
Pool is nice, ocean is pretty and the sunset a must - however as others have said you cant swim in the ocean (but this is not the hotels fault). Service is poor at the restaurants which I can concur are wildly overpriced and poor in quality. The property has no....umph factor. It might as well be a courtyard resort. I didnt once see any JW marriott signiature service, quality or standards. For US$575-675 a night, this hotel could provide a lot more! I left feeling like I would not return, nor would I advise anyone else to spend sums of money that large for the fake JW marriott you get here.
Hotel is also VERY far from town through a failed golf community (only a few houses built, no doubt part of the property bubble of 2008-2010). Depressing and slow. Unpaved road for a few miles for no apparent reason, then Tamarindo town which is pretty nice for some non hotel food.
All in all, I would avoid at all costs. Not a real vacation, and not a good ambassador for JW Marriott or Costa Rica.
Manager, however, was a great guy!