The staff makes this sprawling ocean front resort the perfect spot to relax! The staff- Vladamir, Christian, Adolfo, Everio, Anthony, Antonio , Karla all made sure everything was not just great, but perfect! From our beach experience, to every restaurant, they made sure we were well taken care! The staff remembered us, by name from our prior visit & Vladamir even had a Christmas present for me! That is amazing & wonderful to experience- so far from home!
The only negative thing I can say about our stay, were the other U.S. guests. Sorry, but my entire family found them to be exceedingly rude, condescending and lacking any desire to TRY to speak in spanish or show any kindness. I have NEVER experienced such gracious, kind staff members and to hear the way they were treated by the EXCEPTIONALLY rude Americans was embarrassing and heart breaking. Even my teenager was horrified. Not only did the staff deal with these awful guests with smiles on their faces, they treated them warmly, in return.
The food is great, healthy and the resort offers many choices- especially for kids. Even the Four Seasons does not offer such choices. Fish, grilled chicken, fresh veggies and fruit with each meal is a major plus. If you are looking for a holiday filled with fried kid food and huge plates of fries- stay in the US. You can get that here, but why? The Azul grill has the best lunch. We loved the lettuce wraps, and the grilled fish for kids.
We will be going back to this resort & if anyone has anything negative to say about this place they either never travel out of the US, or are never pleased unless something is free. I actually heard a diner flip out because the rolls were not warmed?! Really? By the looks of it, his favorite restaurant is subway. The other East Coasters that were there taught my daughter first hand how ugly Americans can appear when having toddler- like fits over things that are beyond anyone's control. Like blowing sand.
No, you are not in the states & yes, you should TRY speaking spanish out of RESPECT. Yes, you should tip the staff in CASH! They work 12 hour days, spend on average 2 hours getting to work & on their one day off per week most of them attend college. The tips that you put on the bill get split amongst ALL of the staff and they don't get it for weeks. Your kindness goes a very long way in this country & Costa Ricans are the nicest people I have ever met. If you don't love it here, you are a tightly wound traveller that should go to somewhere that has tacky T- shirt shops, cheap greasy pizza and a sports bar.
I would rate this hotel higher than the Four Seasons in Maui, or Lanai.