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“Overbooked; property description deceiving” 1 of 5 stars
Review of Orient Bay Hotel

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Orient Bay Hotel
3.0 of 5 Hotel   |   Mont Vernon I | French Cul de Sac, Orient Bay 97150, St Maarten-St Martin   |  
Hotel amenities
Ranked #6 of 6 Hotels in Orient Bay
A TripAdvisor Member
“Overbooked; property description deceiving”
1 of 5 stars Reviewed February 18, 2004

We just got back from a week in St. Martin. We were booked at the Orient Bay Hotel. When we arrived we were told that they did not have the rooms we booked--the Mezzanine Villa-- and offered us the Studio instead. We looked at the room and it was dirty, in poor condition (broken stairs) and was located 1 block from the main hotel with a view of a broken-up parking lot. They would not even give a refund for the difference in cost! This was not a short-term substitution. It was to be for the entire 8 days of our stay. When we declined, and asked if they had arrangements with any other hotels on the island for overbooking problems the manager became angry and said that we should be satisfied with their offer. We were left to walk-in the rain-to find another hotel on our own. The pictures shown on their web site don't look anything like what we saw! I would advise anyone thinking about staying there to think twice! Also, it is not located "just steps from the beach" as advertised---it is at least a 15 to 20 minute walk down a very steep dirt path.

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13 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
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Additional Information about Orient Bay Hotel

Address: Mont Vernon I | French Cul de Sac, Orient Bay 97150, St Maarten-St Martin
Location: Caribbean > St Maarten-St Martin > Saint-Martin > Orient Bay
Amenities:
Beach Business Center with Internet Access Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #6 of 6 Hotels in Orient Bay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Orient Bay Hotel 3*
Number of rooms: 30
Reservation Options:
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