We have been coming here for over 15 years. The 2.5M renovation 1.5 years ago was badly needed and much appreciated. The location,intimacy,restaurants,rooms and beach can't be matched anywhere. The only suggestions to raise it to a 5 star resort are simple and achievable . Requests for dinner reservations at the front desk will not be made until the afternoon of the day requested,no matter how long in advance they are requested. This requires multiple trips to the desk to check if they were made. I've had this problem for the last 2 years. Communication needs to increase between hotel and guests regarding use of electronics and availability of services in the room. Leo was great in showing me how to use the new cable system-using one controller for volume and on/off, and the other for stations. However, my neighbor never received the same instruction. I had to go over to show him.Wifi is available free at reception,but I didn't find out it was available in the room for a fee, until I was here for a week and asked. The A/C system is great,but not used much in the US. Guests need instruction on how to use the controller. All these instructions could be printed and available in the room upon check in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 5, 2013
Jeff: As director of the Esmeralda USA sales office here in Florida, we do follow our reviews diligently and take our customer comments seriously as we are always striving to improve services.
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First of all, we all appreciate your loyalty to Esmeralda, are pleased that our recent renovations have been noticed and you consider Esmeralda to be one of the top couples resorts.
Your comments about putting instruction literature in the rooms is a great one and i will work with management to see how soon we can get this implemented.
Thank you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.