Two Fish has a lot of potential, however it needs some work to make it a more comfortable and enjoyable experience for its guests. True, Two Fish is a budget resort, however when it gets to a point where you start thinking about being home again, something is wrong.
The cottages are kept clean, although poorly constructed, with holes in the walls letting mosquitoes in. The shower had very poor water pressure and on the second day began to smell. Likewise, the toilet required the old bucket and pail treatment given inadequate water supply. A stagnant creek (full of rubbish) in front of some of the cottages does not make for a pleasant atmosphere after a morning's dive.
Probably most disappointing was the food. Incredibly bland and not much of it. Breakfast consisted of cheap, refined foods (long-life milk, cornflakes, sugary juice, little fresh fruit) and lunch and dinner did not incorporate some of the great Indonesian flavours that are easy and inexpensive to make with a little effort. In short, the food was really lacking imagination.
On the positive side, the staff and dive guides are very helpful, friendly and efficient. The diving experience was very positive and we will certainly visit Bunaken again. However, we will not be staying at Two Fish as for a minimal amount more (less than 10 Euro per night) there are more comfortable and more enjoyable places to stay on the island.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
These types of reviews can give a very distorted view of our resort. This reviewer only stayed with us 2 nights before moving to another resort for the last 3 nights of his stay, for the benefit of other readers here are a few points to balance things up a bit:
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- There were 12 other guests staying with us at the same time, they were perfectly happy with the food, cottages, resort, etc. In fact I asked the other guests personally if all was ok (I am the owner), and they completed positive surveys at the end of their stay (we ask all departing guests to complete a customer survey).
- We are a budget resort that provides clean & comfortable cottages for divers and travelers at affordable prices, and we have to reduce some of the frills to keep the price down. We are also a dive resort (not a resort with diving) and we have perhaps the best dive service in the area - we have 4 western instructors, 2 local DM/Assistant Instructors, 5 local diveguides, 3 dive boats with oxygen, new & serviced dive equipment, emergency evac procedures, etc. With max 20 dive guests it makes for very a small/personal dive service for both beginners & experienced divers!
- We have many plans for making improvements to our resort & cottages in June & July 2010. These include new cottage furnishings, water system & hot water as well as some landscaping.
- Correct, there are other resorts nearby that are more comfortable, and they charge more, some even double & triple our price. This is normal, I think that many travellers are used to choosing hotels from 1-5-star, and the same kind of consideration should be taken when choosing resorts.
- Water – we admit that the water power is not as strong as in 5-star resorts. Most guests are happy with the current system as its part of the island experience, but we want to improve and are putting in new water tanks and water system in July 2010.
- Our 9 cottages are made of hard-wood and are built by professional builders. In the heat the wood dries up and shrinks causing some gaps, when it rains the wood expands again, this is one of the consequences of being in the tropics. I have checked the cottage and there are no holes that let in mozzies as was suggested, just 1 or 2 very small gaps caused by these weather changes. However, all the cottages are netted and have electronic mozzy thingies so the cottages are mozzy free. We actually do not have much of a mozzy problem on Bunaken - only half-hour at dawn and dusk, and if you are in the restaurant or beach café at this time then a quick spray on the arms & legs normally does the trick.
- The "stagnant creek" is actually a small gulley that directs rain water from the hills in the middle of Bunaken (behind our resort), through part of our resort, and out to the sea, and we agreed with the local village to keep this open. The gulley gets full when it rains/high tide (up to 1m deep!), and empty when no rain/low tide, but doesn’t affect the resort or guests in any way. Some of our improvements to the resort include landscaping this area, and a landscape-designer will be visiting soon to give us some options.
- Breakfast: we offer cereal with UHT milk as there are no cows or fresh milk in this area. We also offer fruit, eggs (any style, any amount), toast & spreads, and Indonesian options such as nasi goreng, fried noodles and noodle soup. We have signs on the walls that advertise all the various offerings.
- Food in general, we have listened to our customers and have improved our food considerably. Guests are now commenting that its very good, and are putting Excellent or Good on the surveys.
When choosing resorts on Bunaken, guests can stay with one that offers European food and even one that offers Japanese food, its just a factor of price. However, you are visiting Bunaken and we think you should get Bunaken food.
All our cooks are from Bunaken and make some very good Bunaken food. The resort where the reviewer moved to is javanese - the staff are from java, the owner is from java and the cook is from java. As a result all the food is from java - we think this is like going to singapore and only eating ham-burgers! (Geography lesson – java is about 1,000 miles from us).
PLEASE TELL US!
We welcome comments from guests, but please let us know when you are here so that we can do something about some of the issues – its YOUR holiday, we would prefer to make things better so you can enjoy it more!
Its frustrating when we are told that there is "no problem really, we just found a more comfortable cottage in another resort" and then have to read about problems in a review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.