Great location in the city centre of Náchod, near the castle. Some rooms have a view into another wall, but our room had a view to the main square, which was nice.
We were half board. The food was OK, dinners were soup, a choice of 3 main dishes and dessert. The food was good, homemade, the staff was very friendly and quite professional. The breakfasts weren´t worth a 4-star hotel, there was a very little choice, which was the same every day. As for the warm cuisine, there were only sausages. There was only ham and cheese, no other sorts of meat or cheeses. No sweet bakery products. Good tea and coffee.
The accomodation - our room - was awful. We will have bad memories back on the weekend we were planning to spend relaxing and visiting the sights of East Czech Republic. Our room had number 314, it was in the third floor of the old Art Noveau building. Our room was very big. There were although lots of problems, which made our stay uncomfortable. There was no hair dryer, the minibar was empty, the TV was small and with a very limited choice of TV channels. The furniture was old-fashioned, although this can be regarder as an aim to make the rooms in the style of Art Noveau.
There was NO LIGHT - our room had two bedrooms, which is great, expect of the fact that in none of these rooms there was light. Only two little lamps in one bedroom. In the living room part, there were two lights, one of those didn´t work though. In the whole room there were several big lamps, only one worked. In the bathroom there also was very little light. After our complaints, one light bulb had been changed, the other ones were not. On the hall, the lights wern´t on and it wasn´t even possible to turn them on as the switch didn´t work.
The internet didn´t work at all, we complained twice but the reception has not been able to help us with that.
The biggest problem was coldness in the room. There had been like 10-15°C. During our two nights in the hotel we have become ill. Because of that we didn´t enjoy our weekend very much. The reception said they will turn on the heating, which they on our second complaint did, but what a surprise - the heating was only giving out cold air :-) During our stay in the room, which we tried to minimize, we were wearing two sweaters and were wrapped into a blanket all the time.
To our complaints the reception was arogant, although at first we were only nicely telling them what´s going on and we politely ask if they could do anything with that. They even didn´t apologize once.
I really don´t imagine a stay in a 4-star hotel like that. In the room there even weren´t the things, which HAVE TO be in such a hotel.
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