On my first visit to Aughton and MPW restaurant on a business trip trying to impress, very disappointing experience despite a lovely looking menu. The beers were 'off' at the bar. The first two selections of white wine my guests chose were not available. When expressing disappointment about this and asking for some kind of consideration on a third more expensive wine I was told no way. Another Red bottle we chose was served wrongly, should have been decanted but wasn't and as a result as we got halfway through the wine was increasing in sediment. When mentioned by myself, the staff removed my glass, 'filtered' the contents and returned my glass, whilst doing nothing else about the remaining contents of the bottle and the other 2 glasses!! Even my filtered wine still had sediment, so I left it and no-one else had any further wine. To cap it all, when the bill arrived I checked it (could easily not have done so) and found I had been over-charged. I was being charged just under £50 for the 'sedimenty' bottle of red which we didnt even finish (should have been £35). Excuse was sorry and that we had been charged for a more expensive bottle by mistake (I know that). Oh well, that's alright then. No real feeling of apology at all. I wonder how many others are over-charged in this way? Food was generally ok, but its the other stuff that ruined the whole experience. Got the feeling that maybe some key staff were not at the helm on that night.
I submitted the complaint above to their website and it got ignored. I left it a week and chased a response, but that got ignored.
I then sent the same mail directly to Marco Pierre White via his website, and received an automatic reply saying Marco enjoys reading his mail and reads every one. Well if he read mine he obviously doesn't care about customer service so now I'm posting this review.
So be warned. Its not that great and if you are looking for a really good meal in the area go to San Carlo's in Manchester or Liverpool. Half the price and twice as good.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.