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“Weekend” 3 of 5 stars
Review of Terme Tuhelj Hotel Well

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Terme Tuhelj Hotel Well
4.0 of 5 Resort   |   Ljudevita Gaja 4, Tuhelj 49215, Croatia   |  
Hotel amenities
Ranked #1 of 1 hotels in Tuhelj
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Weekend”
3 of 5 stars Reviewed October 30, 2013 via mobile

From the outside hotel looks nice but when you got the room in the old part of the hotel you would be very dissapointment because rooms are outdated with dirty curtains and carpet. Food was ok, pools also were ok but it seems like they need some repairments.

Stayed August 2013, traveled as a couple
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57 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Maribor, Slovenia
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed October 26, 2013

My wife and I were at this spa in autumn during the weekend. We had a nice relaxing weekend in this Hotel Well and spa center. Because of bad weather we did not see any surroundings so i can not comment on that. I must say we have been in a lot of other spa centers and we were barely satisfied.

As sum up everything together was average.

Things which were stand out:

Pros
- Good prices for weekend package including wellness, sauna, 1 thematic dinner and massage
- A lot of pools specially for swimmers (even inside)
- Very clean room and hotel in general
- Modern design of hotel
- A lot of games for children
- Nice thematic dinner at Mansion (included in weekend package)
- indoor pool was open until 2am at Saturday night (with disco music)

Cons:
- Very small so called "classic" room with even smaller bathroom (not as shown in advertisements)
- Very poor and strange choice of food
- We have been waiting almost 40 min for launch in empty pools restaurant
- A lot of unnecessary and unmarked corridors inside a hotel. It is easy to lost or get confused.
- Unattractive location of wellness spa center

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tuhelj hotels

Rijeka, Croatia
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 8, 2013

It is really hard to rate this hotel since some things are great and some are horrible.
The rooms in the new wing are beautiful: spacious, clean, with great bathrooms and big balconies.
The pools are also great: you can choose between indoor and outdoor, deep and shallow, warm and cool, big and small - there's something for everyone. You can literally spend hours in water and have fun.

The service, however, is atrocious and the food is worse.
The main feature of this hotel are its pools, but the guests do not get pool towels or bathrobes in their rooms. You cannot get them at the entrance to the pools, you have to specifically ask for them at the reception and then they get delivered to your room (although the hotel rules forbid you to take room towels to the pool - terribly confusing).
The staff at the bar seem unable to handle more than 5 orders at a time. When 50 or so guests headed to the bar after a conference, the waitress seemed mortified. It took us 10 min to order and then another 10 min to get a coffee. And even then we got it because we brought dirty cups from a nearby table so that the waitress could wash them and fill them with fresh coffee.
In the lounge bar, the waiter was eating an apple while taking orders and bringing drinks.
In the dining room, the staff were unable to clean the shards of one broken glass the whole evening.
And these are just a few examples. The staff simply seem incompetent and indifferent.

The food, however, is even worse than the service. It is not fit for a 4-star hotel. Most of it is greasy, starchy, overcooked and oversalted. There is nothing light, seasonal, local or exciting on the menu. The breakfast selection is poor, including rubbery scrambled eggs, cheapest salami and cheeses possible and dry, sugary pastries. The dinner mostly consists of heavy meats and bland side dishes, such as potatoes, rice and tasteless steamed vegetables. Only the salad bar is half-decent.

I suppose the hotel is great if you want to visit the pools, but do not expect good service and do not eat there.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zagreb, Croatia
Top Contributor
69 reviews 69 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 7, 2013

I stayed in hotel for a conference. Hotel is very nice especially new wing, but when I asked for drink in conference caffe it took half an hour before I got one. First I thought it is not a rule, but again in the morning it happened again.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Top Contributor
91 reviews 91 reviews
26 hotel reviews
Reviews in 35 cities Reviews in 35 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed June 11, 2013

We visited for the day (actually one day after the another as I loved it so much!) to take the waters.

There are various pools, all with different elements. The big pool has various water jets, bubble jets, mini waterfalls (where you sit under to massage your neck and upper back), outside part of that big pool where you swim under some plastic curtains. Outside also has jets and bubble beds. There is quite a large pool which is very warm indeed, lovely to wallow in. Also a big jacuzzi, however the jets weren't working when we were there. There are 2 other big pools, one Olympic sized, and one same shape, but smaller (and maybe shallower).

The sauna world upstairs (separate charge - depending on how long you want to spend there - 3 hours, or a full day - it costs from 11-14 euros) is AWESOME!! Absolutely incredible. Why not we have such places in England? I mean, we have spas, however, at most 1-2 saunas and 1 steam room. This place had around 18 different things to do, saunas, steam rooms, lanconium, jacuzzi, cold/hot walking pool (kniepp) to aid circulation, 4 different relax areas including water beds, an area with hammock type beds, like a lounger on 4 ropes attached at the top at the ceiling, where you can relax by rocking your 'hammock', other relax areas, salt steam room, cold pool, chromeotherapy sauna, bio ionising sauna, extreme sauna, mud sauna, ice pit.

As well as an extensive massage and treatment menu, there are also treatments that you can do in the saunas/steam rooms, such as face masks, body masks, mud treatment, exfoliation etc. such as chocolate, chocolate and mint, honey and milk, grape and more. I chose the 'grape programme' where they give you a cup with the face mask in, you enter the bio ionisation sauna and put it on your face. They were so generous with it, I ended up having a body mask! You sit with it on for around 15 minutes and then wash it off. Divine! These extras are very reasonably priced, from 20-30 kuna (around 2.70-4 euros). They also do free programmes. When I was there they had 2 on. One in the chromeotherapy sauna, where they put aromatherapy oil onto the sauna stove, and wave it around with a towel. This got quite hot, so the guy doing it gave us ice to spread over our bodies, but I have to admit, I didn't go the distance, and left before it finished. There is also a salt programme in the salt steam room You can go into this steam room at any time and exfoliate with the huge bowl of salt, but at 1pm every day, guy comes in and places a smaller container with salt and some type of oil in it. This feels much less drying than salt alone, and my skin was baby soft afterwards!

Downstairs at the pools, it can get quite loud,,especially if its a public holiday, with lots of kids, but upstairs is completely the opposite. People rarely talk, and if they do, its in hushed tones. Its all very zen like, and very posh indeed, very modern, spotless and candles everywhere, very romantic!

There is also a cafe upstairs, that serves coffee, many different types of wellness tea, and healthy food.

Swimming costumes aren't allowed upstairs (like in practically all European saunas) but you get what they call a sheet, to wrap yourself with. Some saunas dictate that you must cover up with the sheet (like the lanconium) but others, its up to you. Most people kept covered up, and some just sat on it. You can choose Either way. Jacuzzis (and steam rooms), naked. In the relax areas, everyone stayed covered.

So, a GREAT experience! Wish I lived closer! As I said, we have NOTHING like this in England!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zagreb, Croatia
Top Contributor
67 reviews 67 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 8, 2013

The spring water pools are the main attraction, you get free unlimited access to all of the pools and gym. The rooms are small, but equipped. Service is good, breakfast is rich. It's rather far from anything else though, shops are quite far and works till 10pm. But the nature surrounding is great.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 24, 2013

I staid here with group of 120 people, adults and children. The accomodation was excellent and the swimming facilities superb. The excellent spa and sauna area are also to be recommended. Staff are friendly and helpful

Room Tip: go for the superior rooms
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Terme Tuhelj Hotel Well

Address: Ljudevita Gaja 4, Tuhelj 49215, Croatia
Location: Croatia > Central Croatia > Krapina-Zagorje County > Tuhelj
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Tuhelj
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Terme Tuhelj Hotel Well 4*
Official Description (provided by the hotel):
TERME TUHELJ is well known wellness and spa destination located in the continental part of the Croatia, 40 km from the capital city Zagreb. Guests can enjoy a variety of spa facilities here: large indoor and outdoor pools, saunas and steam baths, wellness and beauty centre.SAUNA WORLD - the largest sauna complex in Croatia consists of 3 Finnish, 3 steam saunas, a lapidarium, Jacuzzi pool, kneipp track, cold pool, relaxation and rest halls, water beds, swings, wellness bar. It offers various sauna treatements - air swirl programmes unique in Croatia, treatments in steam saunas with therapeutic peloid mud, salt, blend of chocolate and coconut...SPAEVITA CENTRE of care and beauty in its 11 cabins offers a wide choice of different treatements. Our speciality are treatements with therapeutic mineral mud of Therme Tuhelj that matures in a natural way at the bottom of the termal spring and has particularly effective therapeutic effect in treating rheumatism, sciatica, arthritis, gout, injuries of bones and joints, skin regeneration, anti-cellulite treatments.WATER PLANET...CLOSE TO EARTH. Water Planet swimming pool complex offers aquatic adventures on 15 000 square meters of indoor and outdoor pools with numerous attractions. Besides recreational whirpool pool, at outdoor swimming pools enjoy slide, slow river 250 m long and real wave pool. The youngest visitors can play in children's pool with water castle, water slide and pool with toys. Indoor swimming pools offer relaxation and fun in large wellness pool with water massages, waterfalls and geysers, olimpic swimming pool (25 m), children's pool with water slide and therapeutic pool with underwater spotlights and speakers offering sound and color water therapy. HOTEL. Untill 2011 hotel accomodation included 3-star Wellness hotel Terme Tuhelj with 138 rooms - the winner of many awards and honers for its quality. At the beginning of 2011 a new investment project was launched that included renovation of the existing rooms, hotel reception and restaurant as well as building a new part of the hotel. In late Spring 2012 a new hotel ,,WELL" is opened and become 4* hotel. Hotel Well**** Terme Tuhelj offers comfort and luxury in its 264 rooms (138 classic and 126 premium rooms). Classic rooms are situated in renovated part of the hotel and are equipped with their private bathroom, hairdryer, TV-SAT, telephone, mini bar and air-conditioning (balcony available on request). Premium rooms in new part of the hotel atracct guests with their interesting design and architectural solutions. Besides balcony with wonderfull view, rooms are equipped with bathroom, hairdryer, pay-TV, telephone, mini bar, air-conditioning and safe.For guests of the hotel, use of the swimming pools as well as fitness studio is free of charge. ... more   less 
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Also Known As:
Terme Tuhelj Hotel Tuhelj

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