It is really hard to rate this hotel since some things are great and some are horrible.
The rooms in the new wing are beautiful: spacious, clean, with great bathrooms and big balconies.
The pools are also great: you can choose between indoor and outdoor, deep and shallow, warm and cool, big and small - there's something for everyone. You can literally spend hours in water and have fun.
The service, however, is atrocious and the food is worse.
The main feature of this hotel are its pools, but the guests do not get pool towels or bathrobes in their rooms. You cannot get them at the entrance to the pools, you have to specifically ask for them at the reception and then they get delivered to your room (although the hotel rules forbid you to take room towels to the pool - terribly confusing).
The staff at the bar seem unable to handle more than 5 orders at a time. When 50 or so guests headed to the bar after a conference, the waitress seemed mortified. It took us 10 min to order and then another 10 min to get a coffee. And even then we got it because we brought dirty cups from a nearby table so that the waitress could wash them and fill them with fresh coffee.
In the lounge bar, the waiter was eating an apple while taking orders and bringing drinks.
In the dining room, the staff were unable to clean the shards of one broken glass the whole evening.
And these are just a few examples. The staff simply seem incompetent and indifferent.
The food, however, is even worse than the service. It is not fit for a 4-star hotel. Most of it is greasy, starchy, overcooked and oversalted. There is nothing light, seasonal, local or exciting on the menu. The breakfast selection is poor, including rubbery scrambled eggs, cheapest salami and cheeses possible and dry, sugary pastries. The dinner mostly consists of heavy meats and bland side dishes, such as potatoes, rice and tasteless steamed vegetables. Only the salad bar is half-decent.
I suppose the hotel is great if you want to visit the pools, but do not expect good service and do not eat there.
- Official Description (provided by the hotel):
- TERME TUHELJ is well known wellness and spa destination located in the continental part of the Croatia, 40 km from the capital city Zagreb. Guests can enjoy a variety of spa facilities here: large indoor and outdoor pools, saunas and steam baths, wellness and beauty centre.SAUNA WORLD - the largest sauna complex in Croatia consists of 3 Finnish, 3 steam saunas, a lapidarium, Jacuzzi pool, kneipp track, cold pool, relaxation and rest halls, water beds, swings, wellness bar. It offers various sauna treatements - air swirl programmes unique in Croatia, treatments in steam saunas with therapeutic peloid mud, salt, blend of chocolate and coconut...SPAEVITA CENTRE of care and beauty in its 11 cabins offers a wide choice of different treatements. Our speciality are treatements with therapeutic mineral mud of Therme Tuhelj that matures in a natural way at the bottom of the termal spring and has particularly effective therapeutic effect in treating rheumatism, sciatica, arthritis, gout, injuries of bones and joints, skin regeneration, anti-cellulite treatments.WATER PLANET...CLOSE TO EARTH. Water Planet swimming pool complex offers aquatic adventures on 15 000 square meters of indoor and outdoor pools with numerous attractions. Besides recreational whirpool pool, at outdoor swimming pools enjoy slide, slow river 250 m long and real wave pool. The youngest visitors can play in children's pool with water castle, water slide and pool with toys. Indoor swimming pools offer relaxation and fun in large wellness pool with water massages, waterfalls and geysers, olimpic swimming pool (25 m), children's pool with water slide and therapeutic pool with underwater spotlights and speakers offering sound and color water therapy. HOTEL. Untill 2011 hotel accomodation included 3-star Wellness hotel Terme Tuhelj with 138 rooms - the winner of many awards and honers for its quality. At the beginning of 2011 a new investment project was launched that included renovation of the existing rooms, hotel reception and restaurant as well as building a new part of the hotel. In late Spring 2012 a new hotel ,,WELL" is opened and become 4* hotel. Hotel Well**** Terme Tuhelj offers comfort and luxury in its 264 rooms (138 classic and 126 premium rooms). Classic rooms are situated in renovated part of the hotel and are equipped with their private bathroom, hairdryer, TV-SAT, telephone, mini bar and air-conditioning (balcony available on request). Premium rooms in new part of the hotel atracct guests with their interesting design and architectural solutions. Besides balcony with wonderfull view, rooms are equipped with bathroom, hairdryer, pay-TV, telephone, mini bar, air-conditioning and safe.For guests of the hotel, use of the swimming pools as well as fitness studio is free of charge. ... more less
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- Also Known As:
- Terme Tuhelj Hotel Tuhelj