My boyfrend treated me to a surprise trip to the Cotswolds and thoughtfully booked for lunch at Lower Slaughter Manor last weekend.
What a beautiful location! The village is just perfect and the Manor itself is gorgeous. Although we did not stay here, it appears that there a lot of thought has gone into ensuring that guests are comfortable in their surroundings. I loved the fact that there were wellies by the front door for guests to use during their stay.
My first impressions of the staff were somewhat dissapointing however. A member of staff was not on hand to greet lunchtime diners and we were left hovering about by the hotel reception desk for quite some time, trying to catch the attention of several hotel employees who were wandering around.
The lady who took our orders did not seem very knowledgeable about the menu or drinks on offer. Despite ordering the only bottle of Prosseco on the menu, she had to come back and ask us again which Prosecco we were after and seemed very confused!!
I loved the location of the dining room and the fact that there were lovely views of the garden. The seats were comfortable and I liked the colour scheme. I did feel, however, that a bit of redecoration was required as there are several large stains up a couple of the walls.
One thing that was really quite bizzare was the music that was being played in the dining room. For a start, it was way too loud and the table next to us actually had to ask for it to be turned down as they couldnt hear each other! At one point, some Christmas music was also played which was a little odd for the end of Feb!!!! Perhaps some instrumental music would be better in future?
We were given a complimentary amuse bouche of cauliflower veloute which was delicious and thoroughly enjoyed by both of us. I absoloutely adored my goats cheese starter, beautifully presented and wonderfully creamy. My other half really enjoyed his salmon which was perfectly cooked. For the main course, I opted for the duck which really was extremely tasty. In contrast, my boyfrend's risotto was rather dissapointing. I dont think that the presentation was anything to rave about and it was really rather bland with a lack of seasoning for a start! We both chose the chocolate torte for desert which wasn't anything to rave about really which was a real shame. The people on the table next to us went for the cheese board and it sounded like there were some really good cheeses on offer, perhaps that would have been a better choice.
We felt that the food was very reasonably priced however, the menu apparently included a glass of wine recommended by the sommelier. We didnt even see the somellier at any point during our meal and the glass of wine was no where to be seen and not even mentioned.
All in all, I would say that I did enjoy my meal however, the experience as a whole was a little dissapointing. Perhaps we caught Lower Slaught Manor on a bad day but I think that there are a few tweaks and improvements to be made. Saying that, I would still recommend a visit as the setting really is something to write home about. I think I had a better experience than my boyfriend which is why I have given a 'very good' rating. There is no denying that Lower Slaughter Manor is somewhere a bit special and is most def above average however, I personally expected slightly higher standards from somewhere of this calibre.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Sarah M
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Thank you for taking the time to write a review of your recent experience at Lower Slaughter Manor and first and foremost please accept my sincere apologies for an unremarkable visit. Whilst we are saddened that we let you down, we are pleased to receive any and all feedback if it helps us to improve our service.
If I may, I’d like to address your points one by one…
Unfortunately due to a personal issue, the Assistant Restaurant Manager (who is also our sommelier) was called away from the hotel early Saturday afternoon, leaving Susan, our Head Housekeeper (and Duty Manager that afternoon) to support the restaurant team until the Restaurant Manager could arrive. It was Susan who took the order for the Prosecco and she is embarrassed that her knowledge of the menu is not what she would have liked it to be. Normally the Duty Manager would be at the door if the porter & receptionist were checking guests into a room, however on Saturday, as you know Susan was helping in the lounge & restaurant instead, leading to the lack of welcome you received.
With regards to the décor of the dining room, we are looking at where we can make improvements. Sadly the wallpaper is no longer in stock and so our owners are considering an alternative scheme to match the curtains that are currently being made. The music is also something we are looking to update (and I am only too embarrassed that the Christmas music has not been removed from the present playlist).
Jamie, our Head Chef and I have discussed your comments regarding the risotto and the chocolate tart and he has advised me he will review his menu to ensure that the seasoning and presentation of these particular dishes are up to standard.
I would like to assure you that this experience is not representative of our usual service and I do hope you will give us an opportunity to show you at our best in the future. If you do choose to return, please do not hesitate to contact me directly (email@example.com) and I would be delighted to handle your reservation personally.
With kind regards
Abbi & the LSM team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.