This was my fourth stay at Kesgrave Hall and I was I little disappointed this time.
The building is still fantastic, well presented, and set in lovely grounds. The rooms are still large, well furnished and clean.
Since my last stay the quality of the breakfast has declined, as has the breakfast service. Previously I had raved about the breakfast at this hotel, however on this occasion it was not good.
We were offered coffee and tea at our table which was bought out without milk or sugar, and when our breakfast was bought out cutlery was missing. I had the full English Breakfast. When it arrived it was very dry and the top of the food was over done. It was as if the food had been sitting under a hot plate waiting to be bought to my table.
Overall the physical elements of the hotel are still great but something at this hotel has changed that has affected the customer focused part of its business.
I hope that my most recent experience at Kesgrave Hall is a one off.
- Official Description (provided by the hotel):
- Please note we do not reply to any comments posted. Please contact us directly if you wish to discuss your experience further. A superb joint venture between Milsom Hotels and Hills Group.The bistro restaurant has everything you would expect, inventive food alongside classics such as the delightful fish and chips, a buzzing but relaxed atmosphere and wonderful service from a friendly and professional team. Although you cannot book at Kesgrave Hall it is open all day! So you can arrive when you choose.The 'stay' part of eat, drink, stay (our milsoms mantra!) Could not be any more enjoyable. The Principal suites, whilst lavish and grand, are competitively priced and all bedrooms are beautifully designed and fully equipped with the very latest TVs and MP3 players. The bathroom products are lovely too! ... more less
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- Also Known As:
- Milsom`s Kesgrave Hall Hotel Kesgrave
- Milsoms Hotel Kesgrave