We stayed in one of the suites recently and found the hotel excellent in terms of the standard of the rooms and quality of service. The staff is particularly helpful and always polite and accommodating.
The suites are nice with a nice big LCD TV and ipod docking stations. There are double showers and Jacuzzi bath.
There is no leisure facilities but spa treatments are available in you room; we didn’t get a chance to try them but maybe next time.
The hotel is located 10 mins drive to Galway city so a car is handy, if you don’t have a car there is a limited bus service from Barna.
We ate in the bar and restaurant and found the found it really good and the service was quick and unfussy. The bar menu offers some good value for money and the bar itself is quite lively at weekends.
I would definitely recommend the hotel to friends and I would return again, there is a nice a nice relaxed ambience to the place.
Q

Our one night stay at the Twelve was superb from start to finish. We arrived at lunchtime to find that not only was our room ready for us but we had been upgraded to a suite. The room was very clean and well presented although my wife did mention that the lighting was too subdued when trying to style her hair. All of the staff were very helpful and attentive especially on reception, without being overpowering. We had lunch in the bar and the quality was superb. We did not eat in their restaurant (West) but would imagine that both the service and food would be great. Slept very well (the Guiness helped) and got down for breakfast at about 9:30 and was delighted not to see a buffet style affair; all hot meals were cooked fresh. The breakfast room started to fill up at about 10 so I would recommend getting down before then (as advised by reception on our arrival). Overall a wonderful stay and we will definately be back.

My family (two adults/two kids) ended up at the Twelve quite by accident, after checking out early from another hotel (the Breaffy in Castlebar --see separate, scathing review), and could not have been more delighted. Everything about the property was first rate - the lovely, helpful staff, the gorgeous suite, luxurious bedding and even the stunning bathroom (with lights that changed colors - the kids loved those!) The decor was funky with a sense of fun (the clocks, as another reviewer noted, all have one or both hands on "twelve")

We ate at the bistro downstairs ("The Pins"), which was fabulous. Dinner was wonderful, but the breakfast was truly superb!

Overall, a sublime experience.

By the way, this hotel is listed as a two star in Trip Advisor, but it is actually a four star.

Check in was perfect, very friendly brought us to our room, nice touches such as chocolates and strawberries, first impressions excellent, room was exactly as shown on website & v clean., the room had everything a coffee making machine, kettle, iron, robes, slippers, lovely shampoos etc,. excellent shower & you got the feeling you were the first people to ever stay in the room-exactly what you want. A lovely lady escorted us to our suite and was friendly, polite and bubbly. The hotel and room was of medium to high quality or an excellent presentation of a boutique style hotel. The bar was well set, nice open fire & 90% of service was excellent. Friends had issues with some of the bar staff,.where 2 were a bit rude-they were not happy with serving us at 12.20 or so at night, even though we were told on the phone when we booked, that they serve resident until 2 or so - we made it known that we were residents. Disappointed with Mojitos & sparkling wine cocktails, sparkling cocktails were flat. It is worth mentioning the reason we were this late getting to the bar is because we had dinner in the West restaurant in the hotel, which formed part of the deal - 2 BB's & 1 dinner. 2 of us went to restaurant at 9 & were asked to sit at bar until our friends arrived, however when our friends arrived, We were then pressingly asked if we'd like to buy drinks while 'waiting for our friends', minutes later our guests arrived & we remained at the bar for a further 15 minutes. They made it look like we were were waiting o nfriends and that this is why we couldn't be seated, which clearly wasn't the case. Eventually seated - we consistantly waited for food, far beyond the normal timeframe for all courses,.When we sat at the table and were greeted with a huge smille, told a waitress 'K' would be taking care of us & they couldn't have been friendlier,.however a few minutes later, a lady - possibly manager (who had accompanied 'K' our waitress earlier, said 'I've just been informed yer on the deal' and she left,..very strange,. From here on, the smike 'K' had presented us with left for the rest of the evening & she was rude consistantly, my partner ordered before me - in fact I had asked him to & she said to him 'excuse me, but I must take the ladies orders first' - even though I note - the lady was offered to taste the wines! Our 'deal' wasn't a cheap one to say the least & we spent over 100€ extra on wine. My friend ordered well done beef - which was served in a bed of it's blood,. it was returned but they mixed up the order and brought back the wrong dish (at this stage all others were finished mains and they didn;t bring fresh or hot veg to accompany it,. One of the guests is vegetarian & allergic to blue cheese - the 2 veggie dishes had blue cheese & this was explained to the once lovely 'K' , who got quiet excited about it, saying that what was on the menu-is all that was being served - we eventually got a dish without the cheese, although we weren't told this would happen - it just arrived! Overall the restaurant was a total disaster,.I wouldn't wish it on my worst enemy. All sounds very negative, but the reception staff were delightful, rooms beautiful & location perfect for coastal walks & easy to get to Galway city,. I would stay there again but never ever eat in the restaurant! We made it clear we weren't happy, in the restaurant but this was ignored and an air of arrogance and nose in the air, took over,.very poor service,.very disappointing..I must mention there were many excellent seafood restaurants in the immediate area,. within walking distance, across the raod and others within a five minute distance - these were excellent with friendly polite staff - these are where we dined for the remainder of our stay.