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“Agosto 2013” 5 of 5 stars
Review of Hotel Es Mercadal

Hotel Es Mercadal
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Hotel Es Mercadal
3.0 of 5 Small Hotel   |   Carrer Nou, 49, 07740 Mercadal, Minorca, Spain   |  
Hotel amenities
Ranked #1 of 2 Mercadal B&B and Inns
Milan, Italy
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Agosto 2013”
5 of 5 stars Reviewed August 26, 2013

Very beautiful, clean and quiet B&B, in a very good central position in Es Mercadal, for us the best country we have seen in Minorca. Nice breakfast service. Supermarkets right close to the B&B.
Ciao to Estéban
Barbara and Assunta

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 reviews from our community

Traveler rating
    19
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    2
    1
    1
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1
21
Solo
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
UK
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed June 17, 2013 via mobile

We loved our stay in Es Mercadal which was made extra special by this great little hotel. Its location on one of the main (pedestrian) streets in the village means nothing is too far away - great pizzas at Gelat Gelat, fine dining at Ca'n Olga and some wonderful little shops and bakeries for picnic supplies. The town is ideally placed for exploring the island and there is a fabulous path right round the coast.
Esteban is a great host, friendly and helpful. The rooms are well sized and clean with good facilities and the breakfasts (as others have mentioned) provide a good start to the day...
I'm sure we'll return to this special place soon!

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 19, 2013

We stayed here for 4 nights whilst doing cycling tours of the area. Its as near to the centre of Menorca as you can get so ideally located for day trips around the island. The hotel is on the main (pedestrianised) street and 5 mins walk gets you to all the sites and restaurants. The market sets up right outside the front door. Room was a good size with a nice view across the rooftops at the back of the hotel and very quiet. Well furnished in a contemporary style. Good breakfast (incl cereals for us Brits !) with coffee & tea freshly prepared to order. There is free use of a PC for internet & emails and a lounge downstairs with large TV. Owner is very friendly and helpful and makes the stay that bit more special. Very enjoyable.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 6, 2012

We spent 3 nights here as part of an Inntravel cycling holiday and thoroughly enjoyed both the hotel and the town.
The hotel is small and friendly with a very central location. Our room was ideal for us, reasonably large, shower, comfy chairs coffee table and desk. Nice secluded area grassed area at the rear perfect for sitting out in the early evening.
Breakfast was buffet style and exactly what you would expect anywhere in Spain with the added bonus of some excellent Minorcan cakes !!
Staff were really friendly and Esteven gave us soem great recommendations for places to eat - be sure to try Olga's.
I'm sure we'll go back

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2011

What a great location. We loved being in the centre of this village and felt we were immersed in the middle of Menorcan family life. We had a lovely room at the back of the hotel with doors out onto a terraced area which was so pretty and peaceful. The staff were very welcoming and helpful. The breakfast pastries were fabulous washed down with a cup of freshly made coffee.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
51 reviews 51 reviews
38 hotel reviews
Reviews in 41 cities Reviews in 41 cities
226 helpful votes 226 helpful votes
1 of 5 stars Reviewed October 20, 2009

There are 2 SERIOUS PROBLEMS with this hotel...

FIRSTLY, they advertise as having air conditioning when for all intents and purposes they do not. Though they do indeed have an individual AC unit in each room, these units are all so weak that even on the coldest setting for a whole night, they are unable to bring the room temperature down below 25C (77F). After a sleepless night in the hot room, I had kindly asked the on-site manager (Toni) if we could possibly get a fan placed in our room as we were unable to sleep due to the temperature of the room. When she called the owner (Manuel) to ask for his permission to purchase a fan, he denied her the permission, stating that the rooms have air-conditioning and so there is no need for a fan!

The SECOND, and more serious, problem with this hotel is the owner... After a 2nd sleepless night, we were left with no choice but to change hotels for our remaining 3 nights. After viewing and reserving a room (and checking the A/C) at the Hostal Jeni, a couple of blocks away, we returned to check out of the Hotel Es Mercadal. After calling someone for guidance, the fellow at the front desk had prepared a bill charging us for 2 nights accomodation plus 40% of the remaining 3 nights that we had planned to stay. He said this was the early departure policy in Spain. LOL. I had actually asked the hotel, via email, before booking our room, what their cancel and change penalties were as there was nothing on their web-site about this. They had replied there would be 1 night penalty if cancelled less than 1 week prior to arrival. Nothing about early departure penalty. Never mind the fact that they advertise as having A/C, when for all intents and purposes, they do not. Never mind we were even willing to stay at their hotel had they spent a measly 25 Euros on a fan for our room. When I told him we didn't feel they were due anything beyond the 2 nights accomodation, he called the owner (in Barcelona) and passed the phone to me. The owner then started berating and insulting us ("there is no problem with the hotel, it is you that have problems with your metabolisms"). Yes, I know, I couldn't believe this was really happening and not just a dream! After 15 minutes on the phone, he finally told the fellow at the front desk to redo the bill with just 2 nights accomodation on it. I felt badly for the fellow working the front desk to have been put in such an awkward position. He actually revealed to us that they had someone check their AC units when they were initially put in as they found them to be very weak as well. When it turned out there was nothing wrong with them - they were just very weak units, they actually had a second one installed in the front desk area. Regardless, we paid and left.

Unfortunately that wasn't the end of my ordeal with the Hotel Es Mercadal. A few days after returning from Spain, I received an email from the owner stating that they verified the temperature in the room and accused us of lying so they had just charged my credit card for 100% of the 3 additional nights. (So, let's see... we went from no early departure fee to 40% to 100%, what was next 200%?) When I replied stating that I would naturally be contesting this charge with my credit card company, he sent what could only be described as an odious email.

As expected, the charge was reversed by my credit card company.

I don't like having to put such a one-sided review up, but given our experience, feel the behaviour of the owner here negates any of the positives.

Stayed July 2009, traveled with friends
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estivi_29, Gerente at Hotel Es Mercadal, responded to this review, April 17, 2012
The opinion of these customers is an isolated case and have no reason, because our hotel has air conditioning,
The technicians reviewed the air conditioning, and of course, working properly at 22ºC, recommended temperature by O.M.S
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Es Mercadal

Address: Carrer Nou, 49, 07740 Mercadal, Minorca, Spain
Location: Spain > Balearic Islands > Minorca > Mercadal
Amenities:
Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Airport Transportation
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Mercadal
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Es Mercadal 3*
Number of rooms: 6
Reservation Options:
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Also Known As:
Hotel Es Mercadal Spain - Minorca

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