The outside pool-area, the reception,bar area is beautiful and has wonderful designer ideas.
We have been a few times to this hotel, we have enjoyed the pool area, however.......
the last bank holiday weekend, it was an absolute nightmare.
We’ve booked 3 nights and we slept 0 nights.
The first 2 nights they assigned to us the room 105 (Please if you go and they give you this one, please ask for a swap to another room, or you won’t sleep.) as every client passes the room on their way to the rooms!!
The hotel is a very old hotel from the 60-70’s , it has been refurnished but the walls have not been sound proofed to todays standards.
The walls are like “cigarette paper”, plus the door was ill-fitting,
As the room is exactly on the stairs where all the guests go to their rooms, (no lift),
every few minutes late at night and early morning,
you can imagine all the voices after a few drinks and even the shadows of them were clear under the door..
We asked for a new room the next morning. they said the Hotel was full and we could swap over on Sunday,
we accepted this and had the second night , same same, no sleep until all guests were in their rooms. The
Hotel is also on the main road with a bar opposite, so you really do get noise from both sides!!!!
The third night we were very excited with our new silent room,as the receptionist promised. but OMG !!!
We arrived to the room at 00:00 aprox and a few minutes later started the music "so loud" you could feel the Bass through your body as you lay in bed.
The music was from the bar in reception, so we went down at about 12:30 and asked the receptionist, what time will the music finish? As we have had little sleep over the last 2 nights and was looking forward to sleep!! The reply was 30 minutes.
We waited patiently for a while in our shaking room , with very loud Bass music, coming from the room directly below us!! Room 103
Around 1:30 we went down again, to ask, which we got the same answer 30 minutes.
We waited again, for another hour this time 2.30 and went down again!! We were just ignored, so we called the Police. The Police informed us to talk to the General Manager and make a formal complaint to the official Council Offices, a Police unit was asked to visit the Hotel, but they could not give us a time! (I do not know if they arrived as the music stopped at 3am so we were sleeping very soon after that)
As the General Manager was fully aware "as she was the host of the party for her friends" of our complaint she didn't once try to reassure us, every bit of information (30 minutes) was given to us they the receptionist.
The next morning at check out the General Manager was at reception, she completely ignored us, no attempt was made to justify keeping us awake until 3am, not even a smile!!! However she again communicated to us by her receptionist that our lunch bill from the day before would be cancelled. 40--45 euros.
, At this point we were very annoyed, at the General Manager thinking that throwing a few Euros at us would make us happy. We had paid for 3 nights,slept little all 3 nights, spent time and money in the hotel, and the unprofessional General Manager did not introduce herself, did not affront the problem and left us no alternative to ask for a formal complaint form as the Police had advised us the night before.
The moment we asked for this form, the offer to cancel our lunch bill was revoked and the General Manager still not talking to us, got on the phone as they did not have a complaint form to hand. We filled in the form, left a copy with the receptionist and filed a copy in Palma Council.
If you are reading this General Manager we have added a (What we would like the out-come to be) to the council copy.
We asked the council to look into the General Managers qualifications to operate a Hotel, as we found your manner rude, plus we have asked that the council rule that our accommodation charge should be refunded as we got little sleep all 3 night!!
Would we go back.....................??
- Official Description (provided by the hotel):
- Hotel Zhero is located in Cas Catal, a seafront resort with plenty of restaurants and shops, only a 5 minute drive from central Palma. Nightlife is active and connections with public transport to Palma City Centre and other areas of interest are excellent. Walk to the beach in just a couple of minutes. Hotel Zhero is a Fashion Concept hotel with 36 designer double rooms, two Junior Suites and one Pool Suite, all of them with terrace and a beautiful view of the Mediterranean Sea or the pool. The rooms are all equipped with twin beds, security box, air conditioning, flat plasma screen TV, shower, hairdryer and wardrobe. Our large swimming pool surrounded by a teak deck and beautiful king sized sun beds is open from 9 o`clock in the morning until the sunset. During the night it becomes a beautiful background with its magical and sophisticated atmosphere for our parties and events. Our la carte Restaurant offers elaborate Fusion Food with Mediterranean flavour. Fresh Zhero Bar with its indoor lounge and terraces. Every Friday evening we offer the best chill out and house music between 09.00 pm and 00.00 am. Enjoy relaxing ambiance at our candle lit pool area. ... more less
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- Also Known As:
- Zhero Hotel Cas Catala
- Hotel Zhero Cas Catala, Majorca, Spain