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“can do better” 3 of 5 stars
Review of New Otani Inn Tokyo

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New Otani Inn Tokyo
3.0 of 5 Hotel   |   1-6-2 Osaki, Shinagawa 141-0032, Tokyo Prefecture   |  
Hotel amenities
Ranked #20 of 40 Hotels / Ryokan in Shinagawa
3.5 of 5 stars 321 Reviews
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“can do better”
3 of 5 stars Reviewed January 26, 2014

I recently stayed at this hotel for one week. Arrived after a nineteen hour flight from Australia (including stopover in Singapore). The taxi let me off at what was sign-posted as Main Entrance - but there was not a soul about, it was deserted and the hotel felt like it was in the middle of nowhere with no life about. After dragging my tired bones through the doors I eventually saw the lift which notified a different Main Entrance on the Third Floor. This entrance is staffed 24 hours. My room was tiny, but it was spotlessly clean, and felt like an old-fashioned holiday caravan (or motor home as some in the USA call them). I was nervous standing in the bath/shower as it creaked and felt flimsy, I kept imagining it falling down onto the next floor (and I'm only 63kilos!).
The Hotel does not have a concierge and no-one spoke any English. I actually didn't mind this as it made me work that much harder at finding my way around. I wouldn't call this a Business Hotel as business people would expect and need so much more - at least wifi in the rooms. The lobby is a few chairs gathered around a couple of tables - more like a backpackers quality than a hotel.

Positives are that it is right on the Osaki Train Station and has a large supermarket and pharmacy and a few other basic shops right next door. Just a few stops from Shibyu, Harijuku and Shinjuku on the JR line.

Room Tip: If you do stay at this hotel ask for their largest and request to see a photograpy
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  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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321 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Strängnäs, Södermanlands Län, Sweden
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 23, 2014

I'd like to share some other impressions of mine about this hotel, since many tourists have already noted positively about the location which is just a minute walk from JR Osaki station.

We stayed in a room with a double size bed for 3 nights in January 2014. Price including breakfasts are reasonable, and facilities are clean and tidy.
There was a little thing what I was concerned. It is that their cervices is mostly focused to Japanese guests. At the reception and canteen, the staffers are polite and efficient, but they never replied to my husband's greeting in English. It is just some simple words everyone knows like "Hello", "Good morning!" or "Thank you." They dared to reply in Japanese. Are they too shy or what?
I have to say that those attitudes made us feel unfriendly and uncomfortable.
Also, news papers offered to the guests with courtesy were all Japanese. No English channels like CNN, BBC or Bloomsburg is available on TV.

It is a little tips for foreign travelers who are interested in the hotel.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Constant Traveller
Top Contributor
254 reviews 254 reviews
132 hotel reviews
Reviews in 107 cities Reviews in 107 cities
285 helpful votes 285 helpful votes
2 of 5 stars Reviewed January 16, 2014

My back hurts. This isn’t good. I’m 12,000 miles from home in the middle of a month-long trip through Asia, and instead of being comfortably perched at a desk in my hotel room I am sitting on a tiny chair in the public lobby of the New Otani Hotel because this is NOT, despite their claims, a good business hotel. I hate to disagree with reviewer "Huzefac" but you CAN go wrong with this hotel. And I did.

I have been at this hotel about a week, and to be completely honest it does 90% of the important things just right. Sadly, the 10% it does wrong are some of the really important things business travellers need. Let me touch on some of the mis-adventures you are likely to endure here:

Its easy to get to the hotel. It is connected by walk-way from the Osaki train station, and is built on top of a nice shopping mall. The lobby is on the third floor, and while the staff won’t tell you there are numerous nice restaurants and bars on the second floor (down one floor from the lobby). There also is a Starbucks about 300 meter to the east. Visit them every chance you get.

Check-in for me was smooth and easy. However, I had a colleague arrive on an early morning flight and the hotel refused to let him check-in early unless he paid a fine of $10/hour. That’s a terrible way to impress a new customer!

While I have been in many Japanese hotels, these rooms are very small and really not adequate. While it was spotlessly clean, it was just not up to the task. The bed is narrow. The desk is so tiny it can barely hold an iPad. The TV only has Japanese channels – no CNN, no BBC. The bathroom is a one-way deal; you must know what you’re doing on the way in because you cannot turn around once you’re in there. The shower worked fine, lots of hot water and good pressure, but the bar of soap was microscopically small. The room door is locked with a key – what happened to digital key cards? But the room did have a luggage rack, so that’s a plus.

How about this for a thrill -- the window does not open, but to make up for that weakness the ventilation in the room is poor. So the room became very hot and stuffy, the longer I stayed in the room. I could not wait to leave in the mornings.

Perhaps most critically, the hotel does not have WIFI in the rooms, but instead hard-wired internet that costs US$15 per day. This is a terrible decision by hotel management – my new laptop doesn’t even have an Ethernet port, and charging for internet services today is completely at odds with what business customers need. So, since there’s no WIFI in the room I ended up at the hotel business center, which consists of two low coffee tables and two old desktop PCs running Windows XP in Japanese. I have sat here, crouched over and hurting my back, for about 30 hours over the past week. If the president of Otani Hotels were staying in this dump, he would see how bad this really is.

Unhappily, it gets worse. The breakfast buffet – the highlight of every morning for the business traveler – is pretty tedious. You get a small plastic card when you walk in, to place on your table to prove it is occupied. Then the food never changes – the same crappy scrambled eggs and under-cooked bacon every day. I found a fried chicken dish that was edible but after five days I was pretty sick of it, too. Don’t be fooled by the glamorous photos of the lounge – it’s pretty dreary.

Don’t even THINK of eating dinner in the hotel. I did that the first night and it was glutinous and greasy. Go explore the second floor shopping mall and you’ll get much better value and variety.

All this excitement cost me about US$90 a night. I could go on and on, but why bother? There are a million nice and interesting hotels in Tokyo. This isn’t one of them. Move on.

Room Tip: Go to another hotel.
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  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bangalore, India
Top Contributor
55 reviews 55 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 7, 2014

Bang outside Osaki Station, you cant go wrong with this hotel.. It is a business hotel, quick in-and-out, neat and clean, fast internet connection, comfy Pajamas, decent toiletries....

Perfect for Business Stay, not anything else....

Room Tip: Higher Floors are better... for sure
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 1, 2014

Stayed there for two nights. Would say our experience wasn't that good. We arrived late at about 8.30pm and was told the main coffee house was closed for private function. The other restaurant was also closed. Fortunately, there was a supermarket within the building where we could get some cup noodles.

We had two rooms and both are very small, comparable to hotels in Hong Kong. The rooms came with a queen size bed and a single bed. The room design was also dated!

The coffee house is rather small. On our last day, we had to queue for a table.

The hotel is located near the Osaki station, which is very convenient, which is the only plus point.

Overall, I rate this hotel as average.

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
64 reviews 64 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 19, 2013

This is a very average hotel but has a very good location. surrounded by mall and train station only 5 mins away. enjoyed the stay in this hotel and had a good room over looking the canal. although the rooms were very small ( hardly any area to walk with luggage but the service was good and room was neat and cozy. would like to come back here again.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Top Contributor
78 reviews 78 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 13, 2013

Those who book this hotel must not confused with New Otani Hotel (much expensive one). This one is located next to Osaki JR station, at Shinagawa. I booked a family room for 3 and a non-smoking room. No problem. The room came with 3 beds and one of it is a double bed. The room is generous size (Tokyo standard) and clean. There is a fridge and also kettle for tea. The toilet is a little small but okay for us. I will use this hotel again.

The hotel staff i.e. reception, can managed some english. you can get a train map or advise of travelling.

The location is good. It is close to Haneda airport. Even for Narita, you can take the Natrita Express to Shinagawa or Tokyo, change to Yamanote line to Osaki Station. It is also close to Hamamatsucho station where many local tours are available - just book online.

When arrive at JR Osaki station, get out using the North Exit and then East Exit. there is a short flight of stair (or use the lift) and it will lead you to the hotel. You will see the convenient store Lawson just outside the hotel. If you use the South exit, no problem, just turn left and left again passing Burger King and the hotel is on your right. The main reception is on the 3rd floor, if you arrive by taxi, you will need to take the lift from Ground floor to the 3rd floor.

From Osaki station, you can take the Rinkai line to Odaiba, or Yamanote line to many places such as Shinjuku, Harajuku, Toyko station, etc. You can ask the reception for the train map.

Next to the hotel, the are many restaurants and a supermarket (on the ground floor connected to the hotel via a couple of doors). No shortage of places to get food or buy food to have your meals in your room. There is a Daiso shop (105Yen shop) and many other on the same level as the supermarket. The Lawson shop outside the hotel (3rd floor) also do some food.

Internet access, unfortunately the free WIFI is only at the reception, i.e. 3rd floor only. If you do without registration then it is good for only 15mins, and no further access for the next 3 hours. If you want longer access then you will need registration - it is free. Only paid WIFI and LAN available in the room.

Room Tip: Ensure you have a non-smoking room if you need one.
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Otani Inn Tokyo

Address: 1-6-2 Osaki, Shinagawa 141-0032, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinagawa
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #20 of 40 Hotels / Ryokan in Shinagawa
Price Range (Based on Average Rates): $
Hotel Class:3 star — New Otani Inn Tokyo 3*
Number of rooms: 412
Reservation Options:
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Also Known As:
New Otani Inn Tokyo Hotel Shinagawa
New Otani Hotel Tokyo
New Otani Shinagawa
New Otani Inn Tokyo Shinagawa

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